Q&A for How to Connect Amazon Fire Stick to WiFi

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Question

What should I do if my Fire Stick won't connect to my WiFi? It scans, but it never shows me a list of WiFi networks.

Caroline Rosenberger

Community Answer

I had this problem too. I just typed in the WiFi username and password myself. If it still won't connect after this (which is what I'm struggling with) select "Advanced" options before you click "Connect" and you will be prompted to enter the IP address and several other numbers specific to your WiFi location. These numbers can be found in WiFi settings on another device (computer or phone) connected to the WiFi.

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Question

What do I do if I get no signal on my TV when using my Amazon Fire Stick?

Community Answer

The No Signal message indicates a problem with the cable connection or the external device. Disconnect the HDMI cable from the TV and move it to an alternate port. Plug the device back in, and power the device back on. Change the TV to the new HDMI input to see if the issue is resolved.

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Question

I cannot access the internet, but my Fire Stick says the Wifi is connected.

Steve Jonas

Community Answer

Press down the Select + Play button together for around 5 seconds to restart the device. Restart the device and go to Settings > System > Restart, then once restarted unplug the power cable for 5 seconds then plug back in. If the problem with the internet still persists then you'll have to restore it.

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Question

I typed in my password, and it failed to connect, what can I do now?

Brooke

Community Answer

Try again. Double-check if your password is correct, and reconnect the device if possible.

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Question

What does "enter characters as they are given in the challenge" mean when I have created an account?

Eshopbox

Community Answer

A challenge generated automatically when you are creating your account. This is verify whether you are a human or a bot. You just need to enter the letters/numbers in the given space and that should complete the registration process.

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Question

What do I do if my Amazon Fire Stick is constantly optimizing?

Community Answer

This means usually that the firestick is unhappy with the power source it's getting. This can happen even when using the OEM cable and power adapter. I've had success in swapping out for the iPhone USB cube adapter and a different micro-USB cable to stop that annoying message of "optimizing.....10 minute countdown."

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Question

It is asking if I have an Amazon account or if I am new. I don't want an account. How do I get passed this?

Community Answer

You must have an Amazon account to use a Fire Stick, it is not possible to use one without having an account.

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Question

My HDM1 is already in use for my cable connection. Could I use HDM2 for the firestick?

Community Answer

Just plug it in to HDM2 and then you will have to change the TV's input. There should be a button on the TV and the remote for the TV that is usually called input or sometimes it's called source. Just press the button to flip to through the different inputs till it shows the HDM2. You might also just be able to flip through the different inputs just by flipping with the regular channel button, but that depends how your TV is set up. If you can't find the button, then just try it that way and if you do it with the channel button flip the channels backward so you are going to the channels before channel 3.

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