Q&A for How to Contact Groupon

Return to Full Article

Coming soon

Add New Question

Question

What do I do if my Groupon code doesn't work? I contacted Groupon, and they reached out to the business, but the business won't contact me. Now, I would like a refund and my emails are not returned.

Community Answer

I have the same problem, I wrote to Groupon and told them that I will ask my credit card company to charge back if they do not resolve this issue. I am sure the credit card company will resolve it in my favor as I did not receive what I paid for. Always dispute something like this with your credit card.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 2 Helpful 24
Question

How do I get a credit card reimbursement from Groupon?

Community Answer

You should contact Groupon first to see if they will issue you a refund themselves. If not, you'll need to contact your credit card company directly.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 9 Helpful 12
Question

Can you call Groupon for customer support?

Community Answer

Groupon no longer offers support by phone. Try using this link to access Live Chat: https://www.groupon.com/customer_support#contact-us You could also enter "Live Chat Groupon" into the help search bar. If you still have trouble, you can reach out to Groupon's Twitter handle @Groupon.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 39 Helpful 17
Question

How can I cancel my order?

Community Answer

If you buy a product from a third party merchant, contact that specific merchant directly to cancel your order.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 11 Helpful 9
Question

I placed an order but have not received it. I would like to contact somebody to see where it is at. What can I do?

Community Answer

Contact Groupon through the customer service link on the website.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 21 Helpful 9
Question

Can not find the email that I received a gift in. What should I do?

Community Answer

Search your email service provider. Enter keywords like "Groupon" or details about the gift into your email webpage's search bar. Log into your Groupon account and see if the order appears on your account page.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 2 Helpful 2
Question

I need to change my delivery address. How do I do that?

Community Answer

If you order an item from a third party merchant, contact them directly to change your address. However, if you buy directly from Groupon then you need to contact Groupon customer service. Also, be sure to change your address in the settings of your Groupon account.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 2 Helpful 3
Question

How do I change the name on my account?

Community Answer

Under account settings there's a section called "Who am I". Click on that and it will take you to a page where you can change your name.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 0 Helpful 2
Question

They cancelled my Groupon trip after it was confirmed and we will not be in London any other day. What should I do?

Community Answer

Contact customer service live chat if you haven't received a full refund. Ask to be compensated for your inconvenience. Ask for a customer support manager for the best chances at getting further compensation. If you have no luck, file a Better Business Bureau claim.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 1
Question

How can I get compensation for a bad hair colour?

Community Answer

Get in touch with customer support and let them know the product you purchased didn't deliver the results that were advertised. For the best chances of getting compensation, ask for a customer service manager.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 2 Helpful 1
Question

How do I work with Groupon?

Community Answer

Visit their merchant services page: https://www.groupon.com/merchant/join?utm_medium=referral&utm_campaign=groupon-header1&utm_source=groupon#step_zero Visit their job postings: https://jobs.groupon.com/

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 0
Question

How do I contact Groupon when I'm having issues?

Community Answer

On their website, or in your app, find a "help" or "contact us" or "support" button, then follow its prompts.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 0
Question

How can I get my credit when a company closed?

Community Answer

Get in touch with Groupon via live chat or email. Let them know the name of the business that closed. They'll verify the info then send you a refund.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 0
Question

Using Groupon, I purchased a hair color, and I cannot find it on my phone Groupon app. What can I do?

Community Answer

Go back to the site you bought it on and report the issue to them.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 1 Helpful 0
Question

How do I stop their email advertisements to me?

Community Answer

Often, on the very bottom of emails, there is a small button or message that says "unsubscribe." When you click this, it usually will take you to a page online where they will allow you to edit preferences such as email frequency, subject, and whether or not you wish to receive emails at all.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 2 Helpful 0
Question

How can I contact Groupon about a recent purchase?

Community Answer

Look on the website for a phone number or email address, and contact them with a complaint or inquiry request.

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 3 Helpful 0
Question

What can I do when I can't get in touch with a service that I bought a Groupon for?

R2_d2000

Top Answerer

You can contact Groupon themselves by following the steps in this article, or you can contact your credit card company to dispute the charge .

Thanks! We're glad this was helpful.
Thank you for your feedback.
If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
Yes No

Not Helpful 0 Helpful 0