Q&A for How to Get Your Account Back on MovieStarPlanet

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Question

How do I get my account back if I am locked out forever?

Community Answer

You have to contact MovieStarPlanet. Ask them why you got locked out and try to reason with them; they may unlock your account if you are able to convince them.

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Question

The email and password on my account were changed, I know the user account number, how can I get my account back?

Community Answer

You can try to ask movie star planet for advise or to get your MSP account back by saying your username and the last password you can relate from that account.

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Question

But what if your account gets deleted -- can you get it back?

Community Answer

If you are hacked and they try to delete your account, It will send a link to your e-mail account. So, unless they can hack into your e-mail account, the answer is that your account won't get deleted.

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Question

How can I stop someone from making fake reports?

Community Answer

MSP knows if there's fake and true reports. If someone hasn't done anything, take care to avoid saying "I will report you". If you haven't done anything and someone says this to you, take a screenshot of it and let MSP know they said this.

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Question

How do I get my account unlocked?

Community Answer

Go to Moviestarplanet.com and scroll down, you should see a "Contact" button at the bottom of the screen. You then enter your email, username and then ask them why your account has been locked, and maybe they will unlock your account.

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Question

How do I stop getting hacked after I do all those things because I did and I still got hacked?

Community Answer

Just block all the hackers and report them too, so they won't talk to you or hack you again.

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Question

How do I change my password?

Community Answer

If you have not already, log into your account, then go into your settings. From there, you can access the "Change Password" option.

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Question

What should I do if I can't access my account, but I know that it hasn't been hacked?

Community Answer

Go to the login page. At the bottom, you should see a user guide. Click on it, then go to "reset password." If you still can't access your account, contact MSP.

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Question

What if I did not set up my email with my account? Will it still work?

Community Answer

You have to have an e-mail to log in and to join MSP. Thus, no, it won't work because you wouldn't have an account without one. If you changed emails since opening the account and didn't update that with MSP, then you will need to show proof of this to MSP.

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Question

Yeah I get it but I have my password out on accident, how do I get my account back?

Community Answer

If you have an email, click forgot password type in your email and username check your email and it should say your new password.

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Question

My account got hacked. My e-mail and password were changed. The user blocked me and my friends. I contacted MSP and they replied, "There is no such thing as hacking." What do I do?

Community Answer

You can send MSP a VIP receipt asking for the password to your account.

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Question

What if a friend gives me their account but I do not know the email?

Community Answer

Ask her to change the email address to yours while present so that you can tie up this last loose end. What a kind friend you have!

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Question

How can I get a deleted account back?

Community Answer

Email MSP and tell them about your deleted account. Don't forget to tell the username of your deleted. They will bring it back if you have done everything above board.

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Question

What if my hacker changed my email and the MSP staff keep saying "send in your VIP receipts" when I have no idea what those are?

Community Answer

You will receive an email when someone changes your email or password. You get a receipt when you get VIP.

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Question

Why won't MSP help me?

Community Answer

Have you tried contacting them? If so and they still won't help, perhaps you did something that they considered opened you up to the result that occurred. Ask for an explanation and get a parent to help.

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Question

What do I do if I have lost my password?

Community Answer

Click on "forgot password." Then fill in your email address and they will send your password to your inbox.

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Question

Why do most hackers go in the cafe chatroom?

Community Answer

That is unknown. I recommend if you see a hacker in a chatroom, leave immediately.

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Question

I got locked out for a day. Does this have anything to do with a hacker or scammer?

Community Answer

Not necessarily. It could mean that you were reported by another user.

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Question

What should I do if someone steals my things on MSP?

Community Answer

Contact MSP support! They should be able to help you. In the meantime, change your password to secure your account.

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Question

I forgot to verify my email. Now what do I do?

Community Answer

Try to contact them. If you got VIP, send them the receipt so you can prove it.

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Question

What can I do if I made my account on my iPad so there is no associated email?

Community Answer

On the computer, you can set up your email there, but there is no way to submit or put an email into the mobile version.

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Question

What if my account says I entered the wrong e-mail?

Community Answer

If your account says it's the wrong e-mail, it's because you set an e-mail that was different than the one you typed in the "forgot password" section. Your e-mail can't be changed unless the current e-mail confirms it. To change it, MSP will send a message to the e-mail you have set up, and ask for you to confirm by clicking a link.

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