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Q&A for How to Get a Job in a Call Center
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QuestionWhat skills do you need to work at a call center?Amber Rosenberg is a Professional Life Coach, Career Coach, and Executive Coach based in the San Francisco Bay Area. As the owner of Pacific Life Coach, she has 20+ years of coaching experience and a background in corporations, tech companies, and nonprofits. Amber trained with the Coaches Training Institute and is a member of the International Coaching Federation (ICF).You definitely need patience to allow customers the time they need to explain their concerns and actively assist along the way. Empathy is also a great skill to have, since it builds authenticity and positive rapport with customers who may be upset, frustrated or worried. Last, but not least, you will need flexibility and problem-solving skills. Your ability to reason in the moment and act on your own ideas will be enhanced with increased autonomy on the job.
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QuestionWhat are the requirements for a call center job?Community AnswerThis will vary from company to company, but you will often need a diploma or GED. You may be required to have some sales experience, computer skills, strong speaking skills, and availability for varied shifts. Some jobs may require you to know multiple languages, have good math skills, and be able to learn their computer software.
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QuestionIf you don't have any grades can they a job if the have skill training?Community AnswerCall centers may not require specific grade or for you to already have training. If you do have training already, it will probably help.
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QuestionWhere do I submit a resume for a call center job?Community AnswerCheck job boards such as Indeed.com, Monster.com, or Snagajob.com. These will almost always have jobs available for you to contact.
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QuestionAfter 12th grade can I work in a call center?Community AnswerYes, depending on your age. Many BPO companies are accepting seniors in high school.
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QuestionDo I need a high school diploma to get a job in a call center?Community AnswerThis will depend on the company and specific job requirements. In general, it is recommended that you have a diploma or an equivalent such as a GED.
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QuestionWhat sorts grades should I have?Community AnswerIt depends on the call center. Most centers will accept you if you have passing grades.
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QuestionWhat the maximum age of a call agent?Community AnswerThere are no age limitations for call agents. As long as you meet the requirements of the job, you could be hired.
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QuestionWhat are the requirements of a call center job?Community AnswerIt can be helpful to have a diploma or GED. Also, it can be helpful to have some sales experience, computer skills, strong speaking skills and availability (flexibility) for varied shifts.
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