Q&A for How to Recover a Lost Village on Clash of Clans

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Question

I can't do it. I did the correct email, but it won't work. Why?

Community Answer

Try to contact Clash of Clans: clashofclans.feedback@supercell.net.

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Question

I have messaged to the Clash of Clans team with my village details, but l didn't get any reply back. How much time does it take?

WF

Top Answerer

The support team may take up to 2-4 weeks to reply.

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Question

How can I recover my account if someone linked my village?

Daniel Tobi

Community Answer

You can still access your village and report the problem to customer care and you will both be logged out. You can then change your password and re-open your village leaving the other person out.

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Question

I forgot my Gmail password and lost my village, what can I do?

Community Answer

Read this article on how to Recover a Gmail Password . Try the methods there and see if you can retrieve your Gmail account.

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Question

I lost my phone in an armed robbery and logged in on my new phone using my log in credentials, but the wrong village is loading (which is not mine). I contacted Supercell several times but get nothing back from them. Any advice?

WF

Top Answerer

Make sure you have added the correct Google Play account to your device. In the in-game settings, tap on the Google Play button. This should prompt a screen that will ask you to load the correct village -- the village level 1 and your old village you lost. Confirm the data that appears there (name of the village, level, and last time played) and select your main village.

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Question

What do I do if someone stole my Clash of Clans ID?

Community Answer

Contact Supercell. Give them the exact username, level, clan name (if any). Giving them a player tag (found in your profile) will make the recovery process much easier. Tell them how many gems you had, otherwise your current account can be permanently banned for phishing.

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Question

What do I do if I deleted my Clash of Clans account, but I can't remember the email and password?

Community Answer

You could try contacting Supercell, but without the basic information, you may have to create a new account.

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Question

How do I recover a lost village if I forgot my email and password?

Community Answer

Contact Supercell. They will ask some questions about the village you lost, your location and the device on which you lost your account. If you answer all these questions correctly, then they will give you your account.

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Question

How can I recover my account if I forgot the password for my Supercell ID?

Legendary Surya

Community Answer

Actually, Supercell ID doesn't have any password. It uses your e-mail accounts to send you a one time password. If you have multiple accounts in the same device, search "Supercell ID" in the search bar of your e-mail account. The account that gets the e-mail will receive the OTP. Use that particular account to sign in to your lost Clash of Clans account.

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