Q&A for How to Recover a Suspended Twitter Account

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Question

How can I recover my account if I no longer have access to my email address?

Community Answer

If you cannot remember your password and you don't have access to the email you used to create the account, then you won't be able to access the old account. The best thing to do would be to create a new account using an email address that you can successfully access.

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Question

Can I use a suspended Twitter username as my Twitter handle?

WF

Top Answerer

You can't use an username of a suspended or deactivated account.

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Question

What do I do if my Twitter account was suspended by mistake?

Community Answer

Contact Twitter about the issue via email and tell them that your account has been suspended by mistake.

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Question

How can I remove my cellular number from a permanently suspended account?

Community Answer

There is not a way to do that. You cannot edit a suspended account.

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Question

My account was permanently suspended because someone hacked it. Yet another girl who was hacked by the same guy under the same circumstances got her permanently suspended account back. What's the deal?

Community Answer

It would be hard to say without talking to the staff who have the suspending power. Find a way to contact Twitter or just make a new account.

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Question

My Twitter account has been locked. How can I recover it?

Community Answer

Email Twitter's support team. Procedures are listed in their 'Help' section.

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Question

The only way to get mine back (age issue) is to submit ID, but I’m trans and went by a different name on my account. Will ID still work if it’s a different name?

Michael T

Community Answer

If you legally changed your name, you should have paperwork that confirms your name change. This isn't a transphobic issue. It's the same process for anyone changing their name for whatever reason. This paperwork submitted along with your old birth certificate or previous old ID will be enough to prove you are who you say you are.

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Question

How can I deal with "X" (formerly Twitter) on a suspension when they do not respond to emails or appeals? No communication for over a month despite multiple requests for information.

Community Answer

Be patient. It takes them a while! But they do reply once the review is completed.

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Question

I filed many appeals weeks ago but no feedback to my email. I have checked my spam folder but nothing yet.

Community Answer

Be patient. It takes a while.

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Question

I'm unable to do all this. I can't log in to our file appeal, because they locked my account and removed it. There's no appeal form for me when i click. I can't verify and wasn't notified about content against the rules.

Michael T

Community Answer

If you go to the twitter.com webpage and log in, there is a process signposting you to appeal the suspension. Be patient. It may take them a few weeks to review your account. Twitter Support will send you an email when they make their decision. Be prepared: the form you fill out is long, but enter as much information as you can. Include dates and how you got hacked and by whom. If you received the 'suspicious activity' email from Twitter asking to reset your password, tell them about the hack. This is key info to back up your claim. Even though the automated system suspected a hack, human support won't know about it.

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