Q&A for How to Redeem Codes on Xbox One

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Question

If the Xbox keeps saying "Something went wrong. Try again later", does it mean the code does not work?

Community Answer

Actually, the "Something went wrong" message pertains to a network or system error. Try resetting your Xbox One by turning it off, waiting for a minute, and then holding down the Xbox One's "On" button for ten seconds (if the console doesn't turn on after doing this, just press the button again). After your console reboots, try re-entering your code.

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Question

After scratching off the silver coating to reveal the code, four code letters/numbers came off. Is there a way to scan bar code to redeem gift card?

Community Answer

No, the barcode is for retailer use only. Contact Microsoft and give them the card information (typically the barcode number above the barcode and/or the remaining 12 letters).

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Question

After tearing off the sticker to revel the code to my Halo 5 download card, the sticker tore the code off. Can the barcode number be used for the download, or is there another way to retrieve the 25-digit code?

Community Answer

It's not a sticker. You're supposed to scratch the silver coating off and then the code will be revealed beneath it.

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Question

Can I redeem a code using my tablet?

Community Answer

Yep! You can log into the Xbox LIVE site using your tablet's browser, or you can download the Xbox app if it's compatible with your tablet (in most cases, it should be).

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Question

I have put a code in and it said it's been redeemed, but it's not working. What should I do?

Community Answer

Look in your Purchase History. If it's not there, then contact Microsoft and they should be able to either make it appear or offer you a new code.

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Question

I have a code which goes 4-5-4. Where do I put that?

Community Answer

Check in the Microsoft support website and search how to redeem Xbox one codes.

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Question

What do I do if my codes on Xbox One say they're redeemed, but I didn't redeem them?

Community Answer

You can try contacting Microsoft, but the chances that they'll reimburse you without proof of purchase are slim.

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Question

What do I do if I don't have the 25 digit code that was supposed to come with my purchase?

Community Answer

Look in your Purchase History. It's usually on the receipt. If not, contact Microsoft, who can help you figure it out.

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Question

Can I use a redeemed code on my account for my other account? I tried it on the Xbox One and it has been used on one account, but doesn't work for the other.

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Community Answer

The codes are one-time uses only. If it's already been redeemed, you can't redeem it again.

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