Q&A for How to Reinstall Wireless Drivers

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Question

Why can't I see any option named as Wi-fi or wireless?

Community Answer

Wireless will be under "Network Connectivity." Click on this header first.

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Question

Why did my wifi adapter disappear totally?

Community Answer

You likely got rid of the software and the driver. You'll need to search online for the exact wireless adapter and download the drivers and software from the manufacturer (such as Intel).

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Question

I re-imaged my laptop and I did have wifi before, but after re-image wifi adapter couldn't be found. Where is it?

Community Answer

Check the device manager again. If it isn't there, look up your laptop's specs and find the exact wireless card you're using. Search online for the card + "download drivers." Having it should help your laptop find the card again.

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Question

I bought a refurbished computer and there are not any Network Adapters in the Device Manager. What can I do?

Community Answer

Click the "Action" menu and select "Scan for hardware changes." Hopefully a wireless device will show up at that point. If not, try rebooting and choosing that option again. If you still don't see anything, the wireless adapter may not be properly connected inside of the computer (if it's a desktop computer). If you're still having issues, call support--your refurbished computer should be protected by a warranty.

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Question

Will it be able to refind the driver if I don't have internet at the time?

Community Answer

If it doesn't, the computer will attempt to install a generic driver that *should* get you online. Just in case, connect your computer to the router with an Ethernet cable and download the driver in advance.

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Question

I found my wireless driver, but still my computer doesn't find and doesn't connect to my home Wi-Fi network. How can I resolve this problem?

Community Answer

First, check to see if the computer can connect to any other Wi-Fi networks. Then, check to see if other devices on your network can see and connect to your home Wi-Fi network. If the computer has no issues connecting elsewhere and other devices can connect to your Wi-Fi network, open your Network Settings, click "Manage Wi-Fi Settings," click the network you're trying to connect to, then click "Forget." Try to connect again and see what happens.

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Question

How can I find out what kind of wireless card my computer uses?

Community Answer

By going to Device Manager > Network Adapters, and then it should be the driver with "Wireless LAN" in it's name.

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Question

The network adapter is not uninstalling.

Community Answer

Make sure you are logged in with an administrator account. If you still can't uninstall the driver, try installing a fresh copy of the driver (downloaded from the manufacturer's website), as your driver is likely corrupted.

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Question

My Network adaptor is not working. It is unable to load drivers.

Community Answer

Try downloading the latest version of the driver from the manufacturer's website. Then, remove the current driver in the Device Manager before running the setup.

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