Q&A for How to Track a MoneyGram Money Order

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Can I track the MoneyGram if I have the receipt for the money order?

Community Answer

Yes.

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Question

Is it possible to track the money to the location it's picked up? Also do they have cameras at these locations? Does the person receiving the MoneyGram have to show ID?

Community Answer

Yes, You can track down the location of the branch where the money you've sent was claimed, and yes, there are cameras or CCTV. As for the ID question, usually yes, but this may vary from location to location.

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Question

How many numbers are in the reference numbers?

Community Answer

8 digits for MoneyGram and 10 digits for Western Union.

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Question

How can I find out about a transaction done this year in March of 2017?

Community Answer

In the case that the reference number gets lost, a sender or receiver can call MoneyGram customer service at 1-800-MoneyGram and provide either the sender's phone number or receiver's name along with send date or amount to obtain the reference number.

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Question

My daughter sent money through Moneygram from the US to INDIA on 29 NOVEMBER 2015. How can I track it and find out if it has been delivered?

Community Answer

Visit any Moneygram outlet with your reference number. They can help you track it.

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Question

How can I track the money order if I lost the reference number?

Community Answer

You can try calling MoneyGram customer service. Just provide the phone number you used in that transaction, confirm your name and your receiver's names, and the amount of money and they should be able to give you the reference number.

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Question

Can someone cancel a MoneyGram after sending me money?

Community Answer

Yes. If you have not received the money, the sender can get a refund at any time.

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Question

What should I do if I purchased a MoneyGram money order and sent it as payment to my PayPal account, but they do not show it as received?

Community Answer

Try contacting the company you used! They might know what to do and fix it as soon as they can.

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Question

Can I find out the amount of the money transfer when I am unable to contact the sender?

Community Answer

For security purposes, MoneyGram will not release that information. The recipient should know how much he/she is getting.

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Question

I sent a MoneyGram to Nigeria today and have been informed by the recipient that the transaction is "unavailable," but the money went out fine on my end. What could the problem be?

Community Answer

You got scammed. Sorry. Nigeria is a nation know for scammers. They often offer you a share in a larger sum of money if you send them a little money "for now" until things "clear" or pretend to date or be in love with you so you will send them money to get out of the country to "come see you," or claim they are serving in the military and need your help, etc. The BEST thing you can do at this point is to contact MoneyGram with you reference number or phone number you purchased it with and ask them to track it and see if it has been cashed. If by some miracle it hasn't, tell them your story and get a refund!

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Question

What do I do if it's a case where it's saying transaction not found on my Money Gram order?

Community Answer

Call the MoneyGram customer care for help and be ready to give them the reference number.

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Question

I don’t have reference number but I have authorization number. How can I get status of my transaction?

Hannah Madden

Community Answer

The reference number and the authorization number are the same. Head to MoneyGram's homepage and enter in the authorization number and your last name under "Track & Receive."

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