Q&A for How to Unfreeze an iPhone

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Question

What if my whole phone is frozen? And I can't restart my iPhone?

Community Answer

Try force restarting your iPhone by pressing and holding the Home and Power buttons at the same time for 10-15 seconds. If this is an iPhone 7 or newer, it is the Power button and the Volume Up button. This should restart the iPhone.

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Question

My iPhone 6+ has been stuck on a single screen and it won't move no matter how much I swipe or tap. Even though I have tried pressing the home and power at the same time, nothing happened. What do I do?

Community Answer

Try force restarting your iPhone again by pressing and holding the Home and Power buttons, but this time make sure you hold it for at least 10-15 seconds. If that doesn't work, try plugging your iPhone into your laptop/computer. This should reset the phone without removing any of your data, so that you can resume using your phone.

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Question

My iPhone is stuck on the white screen. What do I do?

Community Answer

Try force restarting the iPhone by pressing and holding the power and home buttons at the same time for 10-15 seconds. If this is an iPhone 7 or newer, it is the power and volume up buttons. This should restart the iPhone.

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Question

Do I have to have an Apple computer to reset an iPhone?

Community Answer

No, you can restore an iPhone using any computer that has iTunes installed on it (on a Windows computer, you can download iTunes at apple.com/iTunes). Alternatively, you can reset the iPhone from Settings > General > Reset > Erase all content and settings.

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Question

My iPhone has gone off and will not switch back on. What do I do?

Community Answer

Try charging it. Has it been in contact with water? Do you live somewhere humid?

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Question

What can I do if my screen has stopped responding to anything I do?

Community Answer

Try to force restart the iPhone by pressing and holding the power & home buttons at the same time for 10-15 seconds. If this is an iPhone 7 or newer, it is the power & volume up buttons. This should restart the iPhone.

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