Q&A for How to Use a Cash Register

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Question

How do I set a fixed price?

Carol Galaydick

Community Answer

Enter the amount of the product using your cash drawer keys. Scan the item through the scanner.

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Question

Does the cash "tend" button open a cash register?

Seth Friesen

Community Answer

Only if you have already rung up a sale. Otherwise, use the NO SALE or CHK/NS button.

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Question

Tomorrow is my first day working as a cashier and I am nervous because I don't know anything about cash registers. What should I do?

Community Answer

Try and keep calm and listen to instructions when given. Ask questions if you need to and be honest if something is not clear to you. Don't worry too much, you'll do fine.

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Question

How do I open up a register without ringing something up?

Seth Friesen

Community Answer

Simply set the mode or turn the key to the REG or the REF function and press NO SALE or CHK/NS.

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Question

If the bill is $15.75 and they give you $20.75, would you enter it on the cash register as $20.75, or would you just put in $20 and give them back $5?

Seth Friesen

Community Answer

After you ring up the sale ($15.75), you press SUBTOTAL and enter the amount they gave you ($20.75). The cash register then displays the amount of change, which is shown on the receipt. This is not necessary, but it is helpful for clarification purposes on the customers' receipt.

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Question

What should I do if the cash register total is wrong?

Community Answer

Explain the situation to a a manager or supervisor and have them work with you to void any mistake transactions or to adjust for discounts. If the problem is still not solved then what happens next is at the discretion of the business.

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Question

How can I complete a transaction with a cash card?

Community Answer

Ask the customer to either swipe/insert the chip of the card into the machine. Type the amount into the card machine and then allow the customer to enter their PIN. If the pin is correct and the money is in the account, the transaction will go through and a receipt of sale will begin to print.

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Question

What is the department key?

Community Answer

The department key is a coded key to identify a department within a store.

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Question

How do I print out a receipt on a cash register?

Community Answer

It prints by itself. When you enter the amount of cash the customer gives you, it prints.

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Question

What happens if I hit charge button instead of the subtotal button?

Community Answer

The customer will be prompted to swipe his or her credit card.

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Question

How do I put a decimal in on the cash register?

Community Answer

Say the total is $7.50. You would key in 7-5-0, then hit "1" so it's not 750. Put in "Discount" if there is one, then Cash/Tend.

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Question

How do I open the cover of the paper feed?

Carol Galaydick

Community Answer

Take off the cover. Make sure the receipt tape is placed in correctly, so your totals show, then hit feed.

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Question

How can I reset a cash register?

Community Answer

Remove the batteries and unplug the register. You may have to wait up to 24 hours for the memory to fully reset. The reason cash registers don't have a reset button is so that no one can mess with them and delete sales records.

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Question

What can I do if the cash register is not on after plugging it in?

Community Answer

First check that the plug has been inserted correctly in both the machine and the outlet. If you're not finding any obvious issues there you may need new batteries or to contact an electrician.

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Question

Can I operate the cash register without putting in the receipt paper?

Community Answer

No. Without receipt paper, there won't be a receipt for customer records.

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Question

How do I stop the printing?

Carol Galaydick

Community Answer

It prints by itself when you enter the amount of money that the customer gives you.

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Question

I have a sharp xe-a212 cash register, how do I open the till without the key?

Seth Friesen

Community Answer

Assuming the actual cash drawer is unlocked you can press a small switch on the bottom of the cash register near the back of the cash drawer.

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Question

Are cash registers safe?

Community Answer

Only if you lock them when not in use and provide other safety measures, such as removing all cash and checks to a secure place.

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Question

If a customer changes from a credit/debit card sale to a cash sale, what button(s) to press to make the switch?

Community Answer

In my experience, you would cancel the transaction on the card and go through with the cash transaction. You would then have a manager or supervisor void the card transaction so that the money is balanced at the end of the shift.

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Question

Is it possible to do the till the following day if I forgot to do it the night before?

Community Answer

If you mean cashing up, you can do it as long as you haven't made any sales yet that day.

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Question

When someone writes a check and wants money over their total balance how do I enter that in the register?

Community Answer

Hit the check button and the AMT machine will tell you much change your customer will receive.

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Question

What's the easiest way to balance a cash register at the end of a shift?

Community Answer

Subtract your overall total from the amount of money that you started with before your first transaction of the day.

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Question

How do I use an EBT Snap card at a cash register?

Community Answer

Either you give it to the cashier to slide in the card machine or they will ask you to slide it through the machine. Then the price of whatever you brought will come up on a little screen on the card reader and you enter your PIN number. Make sure you get a receipt.

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Question

How can I set up a fixed amount that should always be in the till at opening?

Community Answer

At one of my jobs, they put in around $60, I believe. Two $20, one $10, and one $5 for sure, and the $1 vary.

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Question

How do I enter 100.11 on a cash register?

Community Answer

After you hit "cash", you will have options of what to select, including "custom amount". Then you can input that amount. Perhaps get some training before proceeding to act as a cashier.

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