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What is it like being a hotel front desk?

Jessica Villegas
Certified Academic Life Coach
Jessica Villegas is a Certified Academic Life Coach and the Founder of Hi-Lite Coaching + Consulting in Winter Garden, Florida. Jessica has over 20 years of leadership experience, and she and her team serve teens and young adults through private coaching, group coaching, workshops, and speaking engagements. She uses workbook exercises, coaching planners, and regular check-ins to support young adults in achieving their academic and personal goals. Jessica received her Bachelor’s in Organizational Communications and Leadership Studies from the University of Central Florida and her Professional Coaching certification through Coach Training EDU, an ICF Accredited Institution, as an Academic Life Coach.

Jessica Villegas

Certified Academic Life Coach

Expert Answer

You get to meet all sorts of really interesting people, and you get the opportunity to change that customer's experience, because they do often come to the front desk with a problem. Also, this position gives you a lot of knowledge of how other operations in the hotel work and a lot of exposure to leadership, if you're working in the type of hotel where you might want to advance your career.

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What kind of questions arise during an interview for a receptionist job?

Community Answer

They will ask if you are good with names and note taking, and if you have a good memory. They might also ask if you are okay sitting behind a desk for most of the day. Since it is a customer service position, they will probably ask you how you would handle customer complaints and other potential conflicts.

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What is the average salary for a hotel receptionist?

Community Answer

Hotel receptionist salaries vary according to country. In the United States, for example, the average salary is around $25,000. In Ireland, the salary is roughly the same. Salaries will be higher in fancier hotels.

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What qualities and skills do I need to be a receptionist at a five-star hotel?

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You should have customer service skills, including being friendly, patient, and informative. Be able to anticipate people's needs.

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