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Regain access to your account with these troubleshooting tips
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Whether you’ve forgotten your password, deleted your account, or were hit with a ban, there are ways to recover your TikTok account, and we’ll show you how. Retrieving your password is simple, and deleted accounts have 30 days to log back in. If your account was banned, you can fill out an appeal. There are plenty of options, and we've teamed with Social Media Influencer & Marketer Jenna Jean Davis to bring you the best tricks for getting back in to your TikTok account.
Getting Your TikTok Account Back
Recover your password by resetting it through TikTok’s login portal and selecting Forgot password? Restore a deleted account by logging in within 30 days of deletion. Or, appeal an account ban by filling out TikTok’s online feedback form.
Steps
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Open and log in to TikTok. Professional influencer and marketer Jenna Jean Davis says the first step is simply logging in. Open the TikTok app on your mobile device. You’ll immediately be shown a login screen.
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Select Use phone/email/username . This option allows you to log in using either your phone number, email address, or username, as well as your password.
- If your account was created using a social media account such as Facebook, Google, Instagram, or Twitter, you will need to tap the option to log in with that account and log in with that account info.
- If you don't have the password for that account, you will need to reset your password using that platform.
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Tap Email/Username . This allows you to log in using either your email address or username and password.
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Enter your username or email address and tap Forgot password? . This gives you options for resetting your password.
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Tap Phone number or Email . A link to a password reset page will be sent to either your phone number or email, depending on which option you selected.
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Enter your email or phone number and tap Reset or Send Code . .
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Open the email or text message from TikTok. If you chose to reset your password using your phone, check your text messages. If you chose to reset your password via email, check your email. You should have a message from TikTok.
- You’ll have 60 seconds from the moment the code is sent to input it. If the time expires, select Resend code to receive a new code.
- If you don't see the email from TikTok, check your junk or spam folder.
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Enter the code. Go back to TikTok and enter the 6-digit code on the spaces provided. If the code is correct, you will automatically be asked to reset your password.
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Enter your new password and tap Log In . The new password may be 8 to 20 characters long and contain both letters, numbers, and special characters. Enter your new password on the line and tap the pink button that says Log In . You will see a message that says the password has been set, and you will be instantly logged back into your account.
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Open and log in to TikTok. Navigate to TikTok on a web browser. Then select Log in near the bottom of the page.
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Select Use phone/email/username . This option allows you to log in using either your phone number, email address, or username, as well as your password.
- If your account was created using a social media account such as Facebook, Google, Instagram, or Twitter, you will need to tap the option to log in with that account and log in with that account info. If you don't have the password for that account, you will need to reset your password using that platform.
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Select Forgot password? .
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Enter your username or email address and select Send code . This sends a security code to the email address associated with the account.
- Or, if you don’t know the email address associated with the account, select Reset with phone number , enter your phone number, and hit Send code .
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Open the email or text message from TikTok. If you chose to reset your password using your phone, check your text messages. If you chose to reset your password via email, check your email. You should have a message from TikTok.
- You’ll have 60 seconds from the moment the code is sent to input it and create a new password. If the time expires, select Resend code to receive a new code.
- If you don't see the email from TikTok, check your junk or spam folder.
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Enter the code. Go back to TikTok and enter the 6-digit code in the indicated text field.
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Enter your new password and tap Log In . Underneath the code field, type in your new password, then select Log In . You will see a message that says the password has been set, and you will be instantly logged back into your account.
- The new password may be 8 to 20 characters long and contain both letters, numbers, and special characters.
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Visit TikTok’s feedback form. On your phone or desktop browser, navigate to https://www.tiktok.com/legal/report/feedback .
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Select "General account inquiry" as the topic. Find this option in the dropdown menu.
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Fill out your personal information, and give TikTok some details. In the following fields, enter your personal email and account username. Then, in the “Additional Info” field, describe your situation. Tell TikTok that you don’t have access to your password, account email, or phone number, and ask for an alternate method of regaining access to your account.
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Complete the form and select Submit . Check the boxes at the bottom of the form, then send it. It may take a few weeks for TikTok to respond.
- Note that this is an unconventional method of regaining access to your account, so TikTok may not respond or be unable to aid you.
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Open TikTok on your mobile device. You’ll immediately be taken to a login screen. If you have deleted your TikTok account, your account will be inactive for 30 days. You can recover your account at any time during this time. After 30 days, your TikTok account will be permanently deleted, and you will not be able to recover it.
- This method works on both the mobile app and the desktop site.
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Tap Use phone/email/username . This option allows you to log in using either your phone number, email address, or username, and password.
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Login to your TikTok account. Once you log in, you will be informed that your account has been deactivated. If you cannot log into your account, your account may already be permanently deleted. Use one of the following steps to log in to your account:
- Using a phone number: Tap the Phone tab at the top. Enter your phone number and tap Send code. Retrieve the code from your text messages and enter it.
- Using an email or username: Tap the Email/Username tab. Enter the email address and password associated with your account and tap Log In .
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Tap Reactivate . This reactivates your account.
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Submit an appeal. If your account has been banned, you will receive a notification either inside the TikTok app or via email. To view your notifications inside TikTok, tap the Notifications tab at the bottom. The notification contains the option to appeal the decision. Click or tap the option and then fill out the form. Explain why you think your account should not have been banned or why it was a mistake.
- TikTok will review your appeal and decide whether or not to reinstate your account.
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Submit a feedback form to TikTok. You can access the feedback form online . Fill out your username and email address. Select "Account ban/suspension" as the topic. Then, explain why you feel your account should not be banned. You may need to be persistent and submit more than one form to get a response.
- Avoid submitting more than one form every 24 hours, which may get your email address flagged for spam.
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Email TikTok directly about your ban. In addition to submitting a feedback form, you can email TikTok directly at business-servicesupport@tiktok.com . Include your username and explain why you feel your account should not be banned. You may need to be persistent and send multiple emails until you get a response. [1] X Research source
- Note that this isn’t TikTok’s typical support channel, so you may not receive a response.
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Ask your followers and other content creators to contact TikTok. This is especially useful if you have a large following. Use your backup account or ask other TikTokers who follow you to put out a call-to-action on their own accounts. Explain that you have been banned and explain how other users can contact TikTok and ask your account to be reinstated.
- TikTok is much more likely to respond if lots of users are sending them messages and asking your account to be reinstated.
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Create a new backup account. Making a backup account allows you to keep in touch with some of your more dedicated followers while your main account is suspended and let them know what is going on. You can also submit feedback to TikTok using your backup account. If TikTok decides not to reinstate your account, you'll have a new account to start over with.
- It may be frustrating having to start from scratch, but if TikTok decides not to reinstate your account, this may be your best option.
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Restart your phone or tablet. If you cannot access your account, there are a few steps TikTok recommends you try before anything else. The first step is to restart your device. Power your phone or tablet off, and then power it back on. Then, try to access your account again.
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Check your internet connection. Check the status bar at the top of your phone. Make sure you have a good Wi-Fi signal. If you are using 4G or 5G, ensure you get enough bars. If 4G or 5G isn't working, try connecting to Wi-Fi. If Wi-Fi isn't working, check to see if other apps and devices are having the same problem.
- If you are experiencing problems with your Wi-Fi service, unplug your router or modem for about 20 seconds and then plug it back in and let it boot up.
- If the problem continues, contact your internet service provider.
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Clear your app cache. If you cannot log in or access your videos, you may need to clear the app cache:
- Open TikTok.
- Tap Me in the lower-right corner.
- Tap the icon with three dots in the upper-right corner.
- Scroll down and tap Free up space .
- Tap Clear next to "Cache."
- Tap Clear next to "Downloads."
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Wait and try again. Sometimes there are server issues or routine maintenance that take various servers offline. This can prevent you from accessing your account or your videos. Wait a few hours and try again later.
- In the meantime, use a site like DownDetector to check the status of TikTok’s servers.
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Contact TikTok. If you are still unable to log in or access your account after several hours, you may need to contact TikTok. You can contact TikTok at https://www.tiktok.com/legal/report/feedback . Fill out the form and select "General account inquiry" as the topic. Be sure to include the correct TikTok username and a valid email address. Explain what the issue is and click Submit . You may need to be persistent and submit multiple feedback forms before you get a response.
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Expert Interview
Thanks for reading our article! If you'd like to learn more about recovering a TikTok account, check out our in-depth interview with professional influencer Jenna Jean.
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About This Article
Article Summary
X
1. Open TikTok and Log In with your Phone number or Email address.
2. Tap Forgot Password
if you forgot your password and follow the instructions to reset your password.
3. Tap Reactivate
to recover an account that has been deleted within 30 days.
4. Tap Appeal
and follow the instructions if your account has been banned.
5. Contact TikTok with problems and feedback at https://www.tiktok.com/legal/report/feedback
or business-servicesupport@tiktok.com
Did this summary help you?
Thanks to all authors for creating a page that has been read 208,255 times.
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