Can You Refund Items on Roblox? What You Should Know

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Understand Roblox's refund and cancelation policy on Avatar Shop items
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Robux can be traded for in-game items in Roblox. To help unwanted charges, Roblox has a "Try On" feature that allows you to view accessories on your avatar before committing to the purchase. Because of this, Roblox cannot give refunds on deleted or unwanted items, but you can still contact support for refunds or help with defective items. This wikiHow will explain Roblox's refund policy on items and accessories, and how to contact Roblox support for unauthorized charges.

Things You Should Know

  • In most cases, you can't refund items on Roblox. If your item is defective, you can contact Roblox support for help or a new item.
  • Use the "Try On" feature to view the accessory on your avatar before finalizing the purchase.
  • To dispute unauthorized charges, contact Roblox support with the charges, your username, and any attachments.
Section 1 of 3:

Can you refund items on Roblox?

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    As Roblox has a feature to prevent accidental purchases, such as a pop-up message to confirm, you won't be able to get a refund unless your item is defective. To avoid this problem in the future, you can use Roblox's "Try On" feature; this allows you to try accessories on your character before finalizing the purchase.
    • If your item is defective, you can contact Roblox support on their website. You must provide your username, item name, link to the item, and a detailed explanation of the problem.
    • You can also contact support for unauthorized charges .
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Section 2 of 3:

Using the Try On Feature

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    This is where you can purchase items and accessories for your Roblox character.
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    On a computer, click the item.
    • On mobile, tap the item.
    • On Xbox, press A .
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    This will let you view the item on your avatar in 2D or 3D.
    • Skip this step on mobile and Xbox.
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    On a computer, click Take Off .
    • On mobile, tap the item again.
    • On Xbox, press A again.
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Section 3 of 3:

Reporting Unauthorized Charges

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    If you see any unauthorized charges on your credit/debit card, Google Play account, or PayPal account , you'll need to contact customer support before disputing any charges. If you don't, you won't be able to receive a refund. Check your statement before proceeding.
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    When disputing an unauthorized charge, you will need to include the following information, if available [1] :
    • List of the charges by date and amount
    • Billing Name
    • Last four digits of the Credit/Debit Card used, PayPal account email address, or Google Play purchase numbers (GPA.###)
    • Roblox username (if known)
    • Any attachments must be in .jpg or .png format to be viewed
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    If you were charged through iTunes, Xbox, Microsoft (Windows App or Xbox), or Amazon, you must dispute this charge through the respective services as Roblox cannot refund payments made on these platforms.
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      References

      1. ↑ https://en.help.roblox.com/hc/en-us/articles/203312650-Unauthorized-Charges-Refund-Requests

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