How to Remove Content Lock

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Simple methods to disable content lock
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Content Lock is a mobile device feature that prevents minors under the age of 18 from accessing and viewing adult content. The Content Lock feature is enforced and regulated by the British Board of Film Classification (BBFC), and is enabled on all mobile devices that operate under EE and its brands, including Orange and T-Mobile.

Method 1
Method 1 of 4:

Removing Online

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  1. Navigate to the EE My Account page at https://myaccount.ee.co.uk/login-dispatch/ .
    • Use any other method in this article to remove Content Lock if you have a “pay-as-you-go” account with EE, Orange, or T-Mobile. Pay-as-you-go customers cannot remove Content Lock using the online method.
  2. You must be logged in as the primary account holder to remove Content Lock.
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  3. ” If using Orange or T-Mobile service, this option will read as “Manage your phone.”
  4. ”
  5. You can now view all Internet content on your device, including adult content. [1]
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Method 2
Method 2 of 4:

Removing Via Telephone

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  1. This will put you in touch with the department that handles all Content Lock inquiries.
    • If you're calling from a non-EE device, dial 08454 123 662 instead.
  3. You may be asked for your name and date of birth so the representative can run a credit card age verification check.
  4. When complete, Content Lock will be disabled.
    • Call EE customer service at 150 from your device or 08454 123662 from another device if the Content Lock department is unable to help you with disabling this feature. EE customer service can review your account, and resolve or escalate your request as necessary.
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Method 3
Method 3 of 4:

Removing at Store

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  1. For help with finding the nearest EE location, go to http://storefinder.ee.co.uk/ee/stores.html and enter your postcode.
  2. You can bring a passport, full driver’s licence, EU card, or citizen card.
  3. The representative will review your photo ID, and process your request to disable Content Lock.
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Method 4
Method 4 of 4:

Troubleshooting Content Lock

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  1. In most cases, you may not have the permissions required to modify Content Lock settings.
  2. Content Lock is a feature of EE’s mobile network, and is not applicable when browsing the Web on third-party Wi-Fi networks.
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Community Q&A

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  • Question
    My network is Vodaphone, do these steps apply to me?
    Community Answer
    Content Lock is a mobile device feature that prevents minors under the age of 18 from accessing and viewing adult content. The Content Lock feature is enforced and regulated by the British Board of Film Classification (BBFC), and is enabled on all mobile devices that operate under EE and its brands, including Orange and T-Mobile.
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  • Question
    I want the adult app block off. I got the phone via insurance claim.
    Salkitty
    Community Answer
    Take it to your phone provider, they should know what to do with it, if you don't want to go, then ask one of your friends they should be good with technology.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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      Warnings

      • Changing or removing Content Lock settings will result in a £2 credit card charge that will be re-credited almost immediately. This process is in place to ensure your credit card is valid and being used by an adult over the age of 18. The charge will be labeled on your credit card bill as “Content Lock removed.”
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      References

      1. ↑ http://ee.co.uk/help/safety-and-security/my-digital-life/content-lock---change-my-settings#ee

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