How to Reset an Alcatel Phone

PDF download Download Article
PDF download Download Article

When your Alcatel phone is experiencing issues like lagging, freezing, or even failing to respond to certain commands, then it might be time to reset your phone. Performing a reset will make it seem like the phone just got out of the factory. It will perform like nothing has touched it before. The downside of this is you will lose all your data, including pictures, contacts, messages, and many more; this is also called doing a factory reset on your phone.

Method 1
Method 1 of 2:

Resetting on a Non-Touchscreen Alcatel Phone

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f5\/Reset-an-Alcatel-Phone-Step-1.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-1.jpg","bigUrl":"\/images\/thumb\/f\/f5\/Reset-an-Alcatel-Phone-Step-1.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Tap and hold the Power button until the screen shuts down. When the screen completely fades to black, then it is already off. Depending on your model, the Power button can be found on the following:
    • Top-right portion of the phone
    • The right side of the phone
    • The End-Call button (red button with the image of a telephone)
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2f\/Reset-an-Alcatel-Phone-Step-2.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-2.jpg","bigUrl":"\/images\/thumb\/2\/2f\/Reset-an-Alcatel-Phone-Step-2.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You will be prompted that all the data will be deleted.
    • If nothing happens, release the buttons and then press and hold them again.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a0\/Reset-an-Alcatel-Phone-Step-3.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-3.jpg","bigUrl":"\/images\/thumb\/a\/a0\/Reset-an-Alcatel-Phone-Step-3.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Use the phone cursor on your keypad and scroll down to the “Yes” option. Press the OK button to select it. The OK button is at the middle of the cursor at the middle of the phone.
    • You will be presented a message that says “Formatting flash, please wait.”
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a7\/Reset-an-Alcatel-Phone-Step-4.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-4.jpg","bigUrl":"\/images\/thumb\/a\/a7\/Reset-an-Alcatel-Phone-Step-4.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You are risking your phone to be bricked. When your phone is bricked, then you will not be able to turn the phone on.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8c\/Reset-an-Alcatel-Phone-Step-5.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-5.jpg","bigUrl":"\/images\/thumb\/8\/8c\/Reset-an-Alcatel-Phone-Step-5.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    The phone will go through the normal rebooting process. Once you see the Alcatel logo during startup, then it means that your phone is on its way to rebooting.
    6. Advertisement
Method 2
Method 2 of 2:

Resetting on a Touchscreen Alcatel Phone

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/03\/Reset-an-Alcatel-Phone-Step-6.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-6.jpg","bigUrl":"\/images\/thumb\/0\/03\/Reset-an-Alcatel-Phone-Step-6.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Press and hold the Power button for about 3 seconds. The Power button is at the top right of the phone. The screen should be pitch black when it’s turned off.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/92\/Reset-an-Alcatel-Phone-Step-7.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-7.jpg","bigUrl":"\/images\/thumb\/9\/92\/Reset-an-Alcatel-Phone-Step-7.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Keep on holding the buttons until the Reset menu appears.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6f\/Reset-an-Alcatel-Phone-Step-8.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-8.jpg","bigUrl":"\/images\/thumb\/6\/6f\/Reset-an-Alcatel-Phone-Step-8.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3e\/Reset-an-Alcatel-Phone-Step-9.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-9.jpg","bigUrl":"\/images\/thumb\/3\/3e\/Reset-an-Alcatel-Phone-Step-9.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/eb\/Reset-an-Alcatel-Phone-Step-10.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-10.jpg","bigUrl":"\/images\/thumb\/e\/eb\/Reset-an-Alcatel-Phone-Step-10.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    ” Selecting this option will delete all user data. All your files, like music, photos, and apps, will all be deleted. You will see the Android mascot on the background with scripts at the lower part of the screen.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/44\/Reset-an-Alcatel-Phone-Step-11.jpg\/v4-460px-Reset-an-Alcatel-Phone-Step-11.jpg","bigUrl":"\/images\/thumb\/4\/44\/Reset-an-Alcatel-Phone-Step-11.jpg\/aid4705974-v4-728px-Reset-an-Alcatel-Phone-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/creativecommons.org\/licenses\/by-nc-sa\/3.0\/\">Creative Commons<\/a><br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    ” The phone will now reboot automatically. When you see the Alcatel ONETOUCH logo, this signifies that the reboot is commencing.
    7. Advertisement


Community Q&A

Search
Add New Question
  • Question
    How do I skip the start up?
    Xeno Motionless
    Community Answer
    You can't skip start up, as it loads essential files and services that make your phone work.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 5 Helpful 20
  • Question
    How do I get My Gmail account back after resetting your phone?
    Xeno Motionless
    Community Answer
    When you reset your phone, the setup guide after you restart your phone will ask you to setup your Google account.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 14 Helpful 43
  • Question
    Will doing a hard reset also wipe out the phone number?
    Community Answer
    No. Performing a hard reset will not affect your phone number. Your call logs will be deleted, and if your contacts aren't saved to your sim, then they will be gone after.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 1 Helpful 8
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Get Minutes for Free on Prepaid Phones
      How Fix a Frozen or Unresponsive Smartphone
      11 Possible Fixes to Solve the "Mobile Network Not Available" Error on Android
      How to
      Activate a Double Tap Screen on Android
      How to
      Wake Someone Up over the Phone
      Safely Remove Water from a Charging Port on Android & iPhone
      12 Easy Fixes for When Your Phone Says There's No SIM Card
      How to
      Tell if Your Phone Has Been Tapped
      How to
      Use a SIM Card to Switch Phones
      Why Your Phone Says No Service: 11 Issues and Solutions
      How to
      Attach Phone Charms
      How to
      Find the 32-Digit EID Number on iPhone and Android
      6 Simple Ways to Play Music While Recording Video
      How to
      Send Pictures from Your Cell Phone to Your Computer
      Advertisement

      About This Article

      Thanks to all authors for creating a page that has been read 163,924 times.

      Is this article up to date?

      Advertisement