How to Fix a Roku That Keeps Restarting

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Solved: What to do if your Roku keeps turning off and on
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Has your Roku been non-stop restarting? The looping restarting cycle can happen after an update or randomly out of the blue, but there are multiple reasons and ways that you can fix this issue. Read on to learn why your Roku is constantly restarting and learn possible solutions for it.

Why Your Roku Restarts and How to Fix It

Inconsistent power, overheating, glitchy software updates, and outdated hardware can cause your Roku to restart. Fix this issue with a new USB power cable or source, improving ventilation, and manually updating the software.

Section 1 of 2:

Common Causes

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  1. A drop in voltage can make your Roku restart, and an old or damaged USB cable can cause Roku to get stuck in a cycle of restarting.
  2. Roku devices turn off when they are too hot so they don't sustain damage. Once cooled down, the Roku starts again.
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  3. Software updates happen automatically, but if they are interrupted, the update may not download and install correctly. Your Roku can keep restarting as a result of a glitch.
  4. Some older Roku devices do not work with the newer features that modern devices offer and will restart repeatedly.
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Section 2 of 2:

Common Fixes

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  1. If you're using a streaming stick, skip this step. You don't want to use an older cable that can have degradation that inhibits power supply. Instead, use the cable that came with the Roku and plug it into a surge protector.
    • A surge protector ensures that the power from the wall outlet is consistent and protects your devices from power surges.
    • If you already use a surge protector, try plugging directly into the wall outlet to see if you get more power that way.
  2. Even if you're using a streaming stick, overheating is still something to consider. You'll be able to physically feel that your Roku is too hot if overheating is the issue.
    • If you have a Roku Streaming Stick, you can fill out this Roku form to get a free HDMI extender so you can move your Roku away from the back of your TV. [1]
    • Avoid putting a Roku box inside a cabinet or closed space where heat cannot escape. Also, don't put your Roku device on top of other electronic devices, like a cable box, and don't put it in direct sunlight.
    • Use a can of compressed air or a dust-free cloth to clean off any dust blocking the vents and causing the Roku to overheat and restart.
    • Some Roku streaming players will show a solid red light if they're overheating, and other devices will show an on-screen message that the device is too hot.
    • If your Roku device restarts more than three times because it's overheating, you need to stop using it.
  3. If you can, navigate to Settings > System > System Update > Check now to check for an update. Install any that are available.
    • Skip this step if you can't get past the initial screen before your Roku restarts.
  4. If you've tried the other troubleshooting steps and nothing works, your current Roku is likely too old to be compatible with the newer features or malfunctioning badly enough to need a replacement.
    • The latest Roku devices are available on Amazon and through other retailers.
    • A Roku device that overheats for no apparent issue is a sign of old or malfunctioning hardware.
    • Searching your model number on the internet may help you determine if your Roku device is incompatible, but there are also signs that your Roku is giving you, like it works slowly, doesn't update anymore, has lots of connectivity issues, and overheats randomly.
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      Tips

      • Generally, a Roku stick will work for 3-5 years.
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      • Expect a Roku TV to work for up to 5 years. You can increase this lifespan with regular cleaning, keeping the Roku device in a well-ventilated area, using it moderately, and keeping it plugged into a surge protector.
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      References

      1. ↑ https://support.roku.com/en-gb/article/226794787

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