How to Troubleshoot a Samsung TV That Turns On By Itself

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Get your Samsung TV to stay powered off with this user-friendly guide
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Is your Samsung TV randomly turning on at night? You can check your TV's event log in its settings to see what's causing it to turn on and off. Here's how to troubleshoot your Samsung Smart TV when it keeps turning on by itself.

Things You Should Know

  • To see why a Samsung TV turns on automatically, go to "Settings" → "Support" → "About this TV" → "Event logs".
  • If the power-on reason is YouTube or BLE, disable Bluetooth on any connected devices.
  • Check the remote's power button for foreign objects and debris. Reset the TV to factory settings if needed.
Method 1
Method 1 of 4:

Checking the Event Logs

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  1. Use the remote to navigate. This will vary depending on the model, but it should be represented by a cog icon.
    • You can check your TV's event log history for its power-on reason.
  2. This will typically be in the left side panel.
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  3. You can find this at the bottom of the Support menu.
  4. A new window will open with detailed activity of your TV.
  5. This will be under the Event logs header.
    • You'll see the date and time before Power-on Reason followed by the reason.
  6. The solutions will vary depending on the reason. [1]
    • Here are some common reasons and their solutions:

      Power-on Reason, YouTube : Some apps, such as YouTube, can use a connected device to turn the TV on. Disable Bluetooth on your connected devices.

      Power-on Reason, Sensor : Ambient Mode is automatically detecting brightness through the sensor. To turn off Ambient Mode, select Ambient on the remote. Select Settings , and then select Ambient Off Timer to set a time to turn off.

      Power-on Reason, WOL : Wake-on LAN is enabled on your Windows computer. To disable Wake-on-LAN, open a device connected with your TV, such as a Windows computer. Go to Control Panel → System → Power → Wake-on-LAN → Disable .

      Power-on Reason, BLE : Paired Bluetooth devices may have a wake-up function. Check for and disable the wake-up function on all devices paired with the TV by Bluetooth.

      CEC Command, Source enabled : The Consumer Electronics Control feature allows you to turn on HDMI-connected devices using one remote control, which may affect your TV. To disable the CEC feature, go to Settings → General → External Device Manager → disable Anynet+ (HDMI-CEC) .
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Method 2
Method 2 of 4:

Cleaning the Remote

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  1. Sometimes, foreign matter can get wedged into the space around the power button. This could cause the TV to turn on by itself.
  2. This will allow you to work safely.
  3. Use rubbing alcohol and a microfiber cloth to safely clean the remote.
  4. Do this at an angle so debris falls outwards rather than into the remote.
  5. Once the remote has been cleaned, it's ready to be used again.
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Method 3
Method 3 of 4:

Resetting the TV

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  1. Use the remote to navigate. This will vary depending on the model, but it should be represented by a cog icon.
    • This method will reset the TV back to its original settings.
  2. This will typically be in the left side panel.
  3. You may need to scroll down to find it.
  4. If you didn't change this number when setting up your TV, it should be 0000. [2]
  5. The factory reset will begin.
    • It may take a few minutes to finish. The TV will turn off when it's complete.
  6. You'll need to set up your TV again. The factory reset should fix any errors caused by the settings.
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Method 4
Method 4 of 4:

Contacting Samsung

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  1. You can get helped from trained technicians in the following ways:

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      References

      1. ↑ https://www.samsung.com/levant/support/tv-audio-video/how-to-troubleshoot-the-samsung-tv-that-keeps-turning-on-by-itself/
      2. ↑ https://www.samsung.com/latin_en/support/tv-audio-video/how-to-reset-my-samsung-tv/

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