TikTok "No Internet Connection": 7 Methods You Can Try to Fix This Error

PDF download Download Article
Get back to watching videos quickly by trying one of these fixes
PDF download Download Article

Have you encountered the TikTok "no internet connection" error? This can be a frustrating error to get, especially when you do have an internet connection and you want to keep watching videos. In this article we have seven quick fixes for TikTok's "No Internet Connection" error on your Android, iPhone, or iPad.

Things You Should Know

  • Check your internet connection by turning off Wi-Fi and accessing TikTok on cellular data.
  • Restarting TikTok or your phone may help, as keeping apps and devices on for too long can lead to glitches.
  • Reinstalling TikTok itself could fix the error as you'll have a fresh installation of the app to use.
Method 1
Method 1 of 7:

Check Your Internet Connection

PDF download Download Article
  1. You can try your email, an internet browser, or another social media site. If your internet connection is down , you won't be able to access these apps either.
    • If these apps load but TikTok is still giving you an internet connection error, the issue is likely not with your Wi-Fi connection.
  2. You can also test your internet connection by turning off Wi-Fi and using your mobile data connection to access TikTok. If you turn off Wi-Fi and you can access TikTok, something is likely wrong with your Wi-Fi connection.
    3. Advertisement
Method 2
Method 2 of 7:

Restart TikTok

PDF download Download Article
  1. Sometimes apps run into glitches or bugs that make them not work properly, and restarting the app can fix these issues.
    • On iPhone, swipe up from the bottom of the screen and hold your finger on the screen. Your phone will display the apps you have open. To close TikTok, swipe up on it. Then, relaunch TikTok.
    • On Android, return to your home screen and press the Overview button in the lower-left corner. The button looks like three vertical lines. Your opened apps will appear; swipe up on Tiktok to close it, and then reopen it.
Method 3
Method 3 of 7:

Restart Your Phone

PDF download Download Article
  1. Just like apps, phones need to be restarted sometimes. Restarting your device can fix a surprising number of tech issues, so it's worth a shot to see if it will fix this TikTok error.
    • On iPhone , press and hold the power button and the volume up button. After a few seconds, the phone should vibrate and change to the Power Off screen. Slide the top slider to turn the phone off. After a few seconds, press and hold the power button for 3 seconds to turn the phone back on.
    • iPhones older than the iPhone X only require you to hold the power button to turn it off.
    • On Android , hold the power button for a few seconds until the Power Options menu appears. Select the Restart option to restart your phone.
    • Some Android phones require different buttons to be held to access Power Options. On newer Samsungs, you must hold Power and Volume Down. On the Google Pixel 6, you must hold Power and Volume Up. [1]
    2. Advertisement
Method 4
Method 4 of 7:

Update TikTok

PDF download Download Article
  1. Apps need to be updated every so often, and app developers push these updates to your phone's app store.
  2. This varies based on phone type:
    • On iPhone, tap the blue
      Android IG Profile
      user button in the upper right-hand corner.
    • On Android, tap your profile picture in the upper right-hand corner.
  3. How to update varies based on phone type:
    • On iPhone, if there are app updates available, they will be visible at the bottom of this page. You can either update TikTok individually or tap Update All .
    • On Android, click Manage apps & device in your profile. If there are updates available, you'll see Updates available . Tap See details to see if TikTok has an update available, and then hit the Update button next to TikTok if it does.
  4. If there is no update available for TikTok, you will need to try a different method.
    5. Advertisement
Method 5
Method 5 of 7:

Clear TikTok's Cache

PDF download Download Article
  1. While unlikely to fix connection issues, clearing the cache is an easy step that may help your TikTok app run better. [2]
  2. This will bring you to your TikTok profile.
  3. This will open up TikTok's menu.
  5. You may have to scroll to find this setting as it's near the bottom of the screen.
  6. A confirmation pop-up will appear. Select Clear on this pop-up.
  7. Once you're back in the app, see if the connectivity issue has been fixed.
    8. Advertisement
Method 6
Method 6 of 7:

Reinstall TikTok

PDF download Download Article
  1. If no other methods work, you can try reinstalling the app entirely. Note that if you delete the app, your drafts will not be saved.
    • On iPhone, go to the home screen. Long press on the TikTok app until the contextual menu appears. Select Remove app and then Delete app to remove TikTok from your phone.
  2. Click on Apps and then See all apps . Find TikTok and tap on it. Then select Uninstall and confirm by hitting OK .
  3. On iPhone this is the App Store, on Android this is the Google Play Store.
  4. Search for TikTok in the app store and tap the button to install the app. Once reinstalled, the error should resolve.
    5. Advertisement
Method 7
Method 7 of 7:

Contact TikTok Support

PDF download Download Article
  1. TikTok Support may be able to help you if you've got a particularly stubborn error that won't go away.
    • You can contact Tiktok by visiting the Help Center on their website.
    • You can also try contacting TikTok Support on their Twitter .

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      4 Ways to See TikTok Profiles & Videos Without People Knowing
      Can You Go Live on TikTok Without 1,000 Followers?
      The Grabovoi Numbers Trend, Explained
      How to
      Contact TikTok: 8 Ways to Get Support
      The Complete Guide to Reviving Your Broken TikTok Streaks
      3 Simple Ways to Download the TikTok Mobile App
      9 Strategies to Help You Gain 1,000 TikTok Followers in No Time
      How to
      Comment with Pictures on TikTok (And Why Some Can't)
      Can TikTok Auto Scroll? How to Play TikTok Videos Automatically
      How to
      Know if Someone Blocked You on TikTok
      What Does Each Can Tab Mean and Why Do People Give Them Out?
      What is The 690452 Challenge On TikTok & How Does It Work?
      What Zesty Really Means on TikTok
      How to
      Find, Edit, and Save Drafts in TikTok
      Advertisement

      References

      1. ↑ https://www.verizon.com/support/troubleshooter/power-off-phone-faqs
      2. ↑ https://support.tiktok.com/en/log-in-troubleshoot/troubleshooting/first-steps

      About This Article

      Thanks to all authors for creating a page that has been read 39,022 times.

      Is this article up to date?

      Advertisement