How to Turn Off Web Guard

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Web Guard, an optional feature offered to T-Mobile wireless subscribers, blocks access to any websites that feature adult content; such as those with information about violence, guns, pornography, and drugs. If you're finding Web Guard to be too overbearing, you can disable it using the T-Mobile website or the T-Mobile app for iPhone and Android. Web Guard can only be turned off by the primary account holder.

Method 1
Method 1 of 2:

Using the T-Mobile App

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  1. If you don't have the T-Mobile app installed, you can download it from the Apple App Store or the Google Play Store.
  2. If you haven't set up your T-Mobile account and password yet, tap the "Sign Up" button and follow the prompts.
    • You'll need to be the account holder in order to change the Web Guard settings.
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  3. This will open the app menu.
  4. Your account profile information will be displayed.
  5. You'll have to scroll down to find it.
  6. This will disable the Web Guard restrictions.
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Method 2
Method 2 of 2:

Using the T-Mobile Website

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  1. Visit account.t-mobile.com from your computer's web browser.
  2. You'll need to enter your T-Mobile ID and password to continue. If you don't have one yet, click the "Sign Up" link to get one.
    • You'll need to be the account holder in order to change the Web Guard settings.
  3. This will open your profile settings.
  4. You may have to scroll to find this.
  5. When you click "Save," Web Guard will be disabled. [1]
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  • Question
    Is it free or is there a charge?
    Community Answer
    Web Guard is a free service for T-Mobile members. Only the primary account holder can change the Web Guard settings.
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      • If you're having difficulty disabling Web Guard, you can call T-Mobile Customer Service by dialing 6 1 1 from your T-Mobile phone, or by calling 1-877-746-0909 from any line.
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      References

      1. ↑ https://www.t-mobile.com/support/plans-features/web-guard-device-content-filter

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