How to Turn Off Web Guard

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Web Guard, an optional feature offered to T-Mobile wireless subscribers, blocks access to any websites that feature adult content; such as those with information about violence, guns, pornography, and drugs. If you're finding Web Guard to be too overbearing, you can disable it using the T-Mobile website or the T-Mobile app for iPhone and Android. Web Guard can only be turned off by the primary account holder.

Method 1
Method 1 of 2:

Using the T-Mobile App

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    If you don't have the T-Mobile app installed, you can download it from the Apple App Store or the Google Play Store.
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    If you haven't set up your T-Mobile account and password yet, tap the "Sign Up" button and follow the prompts.
    • You'll need to be the account holder in order to change the Web Guard settings.
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    This will open the app menu.
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    Your account profile information will be displayed.
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    You'll have to scroll down to find it.
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    This will disable the Web Guard restrictions.
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Method 2
Method 2 of 2:

Using the T-Mobile Website

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4f\/Turn-Off-Web-Guard-Step-7.jpg\/v4-460px-Turn-Off-Web-Guard-Step-7.jpg","bigUrl":"\/images\/thumb\/4\/4f\/Turn-Off-Web-Guard-Step-7.jpg\/aid4364927-v4-728px-Turn-Off-Web-Guard-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Visit account.t-mobile.com from your computer's web browser.
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    You'll need to enter your T-Mobile ID and password to continue. If you don't have one yet, click the "Sign Up" link to get one.
    • You'll need to be the account holder in order to change the Web Guard settings.
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    This will open your profile settings.
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    You may have to scroll to find this.
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    When you click "Save," Web Guard will be disabled. [1]
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Community Q&A

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  • Question
    Is it free or is there a charge?
    Community Answer
    Web Guard is a free service for T-Mobile members. Only the primary account holder can change the Web Guard settings.
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      Tips

      • If you're having difficulty disabling Web Guard, you can call T-Mobile Customer Service by dialing 6 1 1 from your T-Mobile phone, or by calling 1-877-746-0909 from any line.
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      References

      1. ↑ https://www.t-mobile.com/support/plans-features/web-guard-device-content-filter

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