10 Easy Ways to Fix Twitch Error 3000

Get rid of the "Your browser encountered an error while decoding the video" error on Twitch

Written by Luigi Oppido | Edited by Darlene Antonelli, MA

Last Updated: October 23, 2023 Fact Checked

Has the Twitch Error 3000 interrupted your stream-watching session? Your browser may be unable to decode the video due to various reasons, but there are ways to fix this. Error 3000 happens mostly with Google Chrome and Chromium-based browsers and can be resolved easily! This wikiHow article lists some simple fixes to solve the Twitch Error 3000.

Things You Should Know

You can get Twitch Error 3000 if you have a problem with your cache and cookies or your HTML5 player stops responding.
Check Twitch's server status for outages before you troubleshoot.
Poor internet connectivity can cause Twitch Error 3000, so try restarting your router.

1

Check Twitch's server status for problems.

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Go to https://status.twitch.com to check for outages. Look at both "Video" statuses to make sure Twitch's servers are working. If the servers are down, you'll see Error 3000 continue to pop up.
- If there is an outage, your best bet is to wait until Twitch is functional again.

2

Update your web browser.

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An out-of-date browser can cause decoding errors. Depending on the browser you're using, there are different ways to update it :
- For Google Chrome on a computer, click ⋮ > Help > About Google Chrome > Update Google Chrome .
- For Safari on a Mac, click the Apple logo and System Settings/System Preferences > General (macOS Ventura only) > Software Update . ^{[1]
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- For Microsoft Edge on a computer, click ••• > Help and feedback > About Microsoft Edge > Download and install .
- For Firefox on a computer, click ☰ > Help > About Firefox > Update and Restart Firefox .
- For iPhone and iPad browsers, launch the App Store and search for your browser. Finally, tap Update if you see it.
- For Android browsers, launch the Google Play Store and search for your browser. Finally, tap Update if you see it.

3

Clear your cookies and cache.

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A corrupted cache or bad cookies can cause Twitch Error 3000. Solve this by clearing all that cached data in your web browser, then see if you're still seeing Error 3000. Depending on the web browser you're using, the steps to clear cache and cookies are a little different:
- For Google Chrome on a computer, click ⋮ > More tools > Clear browsing data and make sure both boxes for cookies and cached images are checked. Finally, select the time range you want to clear, and click Clear data .
- For Chrome on mobile, tap ⋮ > History > Clear browsing data and make sure the boxes next to cookies and site data are selected, then tap Clear data .
- For Safari on a Mac, click Safari > Preferences > Privacy > Manage Website Data/Remove All Website Data > Remove All .
- For Safari on an iPhone or iPad, launch the Settings app and tap Safari > Clear History and Website Data > Clear History and Data .
- For Microsoft Edge on a computer, click ••• > Settings > Privacy, search, and services > Choose what to clear . Make sure the checkboxes next to cookies and cached images are selected then pick a time range and click Clear now .
- For Firefox on a computer, click ☰ > Settings > Privacy & Security > Clear data , then make sure both boxes are checked, and click Clear . ^{[2]
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