How to Fix Your Frozen Samsung Galaxy Tablet

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Troubleshoot your frozen tablet and fix your frozen screen
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This wikiHow guide teaches you how to unfreeze your Samsung Galaxy Tab. The majority of tablet freezes result from an app loading or running improperly, so closing the offending app or restarting your tablet should take care of the freeze. If your tablet is still unresponsive after removing problematic apps and restarting several times, you may need to factory-reset the tablet.

3 Ways to Unfreeze Your Galaxy Tab

  • Close the app that's freezing , then reopen it. If it won't close, go to SETTINGS and force-close the app.
  • If closing the app doesn't help, force-shut down the tablet and restart it.
  • In some cases, you may need to factory reset your tablet in order to get it to work smoothly.
Method 1
Method 1 of 3:

Closing an App

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  1. It's the hardware button at the bottom of the tablet's housing. This should prompt the app to minimize, allowing you to see the Home screen.
  2. Your app may take a few seconds to minimize if it is frozen.
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  3. Press the app view button, which resembles two boxes in the lower-left corner of the tablet, then tap X in the upper-right side of the app's page. If the app isn't too frozen to exit this way, your app should close.
    • If the app isn't responding to this, you can proceed with the rest of this method to force-quit the app.
  4. Tap the Settings app icon, which resembles an outline of a gear, in your tablet's App Drawer.
    • You can also swipe down from the top of the screen and then tap the "Settings"quick icon.
  5. It's near the bottom of the Settings screen. Doing so opens a list of your tablet's installed apps.
  6. Scroll through your list of apps until you find the one which is freezing, then tap its name to open its page.
  7. This option is at the top of the page. This will cause the app to quit, though you may lose any unsaved progress in the app (if applicable).
    • You may be prompted to confirm that you want to force-quit the app.
  8. If your app keeps freezing, you may want to remove it from your tablet:
    • Open Settings
    • Tap Apps
    • Scroll down and tap the app you want to remove.
    • Tap UNINSTALL (if the app is a system app, tap DISABLE instead).
    • Tap UNINSTALL or OK when prompted.
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Method 2
Method 2 of 3:

Restarting Your Tablet

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  1. Press and hold both the Power button and the Volume Down button for around seven seconds to prompt the tablet to restart. [1]
    • This won't always work if your tablet is frozen. If your tablet doesn't restart within 30 seconds, proceed with the rest of this method.
  2. If your tablet won't restart like usual, you'll need to force it to shut down and then manually restart it.
    • You'll want to use this method when dealing with a tablet which is unresponsive or sluggish.
  3. In most cases, you'll only need to hold down the Power button for a few seconds; when your tablet is frozen, however, you may need to hold down the Power button for as long as two minutes.
    • You can also remove the battery from your tablet in order to force it to turn off.
  4. Once your tablet begins shutting down, you can let go of the Power button and allow the tablet to shut down like usual.
  5. Once the tablet has been off for a minute, pressing (or pressing and holding for a few seconds) the Power button should turn back on the tablet. Once it finishes rebooting, it should no longer be frozen.
  6. If your tablet froze due to an app opening or running for too long, you may want to remove the app entirely:
    • Open Settings
    • Tap Apps
    • Scroll down and tap the app you want to remove.
    • Tap UNINSTALL (if the app is a system app, tap DISABLE instead).
    • Tap UNINSTALL or OK when prompted.
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Method 3
Method 3 of 3:

Factory Resetting Your Tablet

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  1. Press and hold the Power button, then tap the Power off option in the menu which appears.
    • If your tablet won't turn off in this way, hold down the Power button until the tablet turns off.
    • You can also remove the battery from your tablet in order to force it to turn off.
  2. Once your tablet is off, press and hold the Power button and the Volume Up button at the same time, then release the Power button when the Samsung logo appears and release the Volume Up button when the Android logo appears.
  3. Press the Volume Down button until this option is highlighted, then press the Power button to open it. [2]
  4. It's in the middle of the menu. Doing so will prompt your tablet to begin wiping.
  5. This can take anywhere from a couple of minutes to well over half an hour.
  6. Once the reset is complete, you'll be able to set up your tablet as though it were brand-new, and the troublesome apps and/or settings which were causing the tablet to freeze will be gone.
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Community Q&A

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  • Question
    What should I do if my tablet is frozen and won't respond?
    Community Answer
    Try to turn it off and turn it on again. If you can't, then try to drain its charge.
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    Not Helpful 15 Helpful 24
  • Question
    My Samsung Galaxy Tab 3 won't go past the Samsung frozen symbol. What can I do?
    Community Answer
    Try leaving it on charge for a day until it has been fully charged and see if it turns on. If not, keep trying to turn it on until you waste the battery, then fully charge again. Unfortunately, you cannot reboot a Samsung Galaxy Tab 3.
    Thanks! We're glad this was helpful.
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  • Question
    What should I do if none of the methods work?
    Community Answer
    Push the power, high volume, and the home buttons simultaneously.
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    Thank you for your feedback.
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      Tips

      • It is advisable to back up data to an external memory card before performing a factory reset to avoid data loss.
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      • If the Tab continues to freeze even after a factory reset, reach out to your nearest Samsung Service Center to get professional help.
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      Warnings

      • Virtually any adverse conditions (e.g., excessive heat or cold, full storage, physical damage, etc.) can cause your tablet to freeze.
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      References

      1. ↑ https://www.samsung.com/uk/support/mobile-devices/how-do-i-restart-galaxy-tab-if-it-appears-to-be-frozen-or-not-responding/
      2. ↑ https://www.youtube.com/watch?v=JRGW8iCgSAs

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