How to Unlock Motorola Phone Password Without Factory Reset

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Easily get into your phone without losing data
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If you’ve been locked out of a Motorola phone you own or you’re trying to reboot an old phone while you shop for a new one, you may need to break in without the password. Luckily, there are a few solid workarounds—especially if you know your Google login info and you have access to a computer. We’ll break down how to unlock your phone without resetting it (and show you how to reset it if all else fails).

Unlock a Motorola Phone Without the Password

Go to Google’s Device Finder and use the “Factory Reset Device” option to access the Android Device Manager (ADM). In there, you may be able to change the password. Otherwise, you must visit a Motorola store or factory reset the phone.

Method 1
Method 1 of 3:

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  1. Go online and visit the Device Finder . You can use your Google account and login info to unlock a locked Android device. To start, go to the Device Finder and press the “sign in” button. Enter your Google account info and log in. [1]
    • Who is this method ideal for? This is best if you don’t want to lose all of your data and you simply forgot how to unlock the phone. Unfortunately, you may be unable to save all of your data if you are locked out of your Google account or never linked a Google account to your phone.
  2. On the left side of the screen, select the third option under the device, which reads “Factory Reset Device.”
    • Do you have multiple phones on the same account? If you own multiple phones with the same Google account,
    • This tool is also great if you ever lose your phone. You can press the “Play Sound” button to ping your phone if you don’t know where it is, and if it’s ever stolen you can lock the device remotely with the “Secure Device” button.
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  3. A popup will appear explaining what will happen to your phone if you proceed. Select the “Next” button and enter your Google account information again to confirm that you’re interested in proceeding. You should now be in the Android Device Manager (ADM). [2]
  4. 4
    Choose “Change the Screen-Unlock Password” to enter your new password. Just as a brief warning, Google may not allow you to do this without knowing the passcode, depending on whether your account is allowed to be unlocked remotely. [3] If it can be unlocked remotely, select “Change the Screen-Unlock Password” and enter the new password.
    • Why does this only work on some phones? We don’t know. We suspect it has something to do with two-step verification not being turned on in your Google account, but it may also depend on your Android OS version.
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Method 2
Method 2 of 3:

Getting Help from Your Carrier

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  1. For example, if you have Verizon, visit the nearest Verizon store. Bring your phone in and ask to speak to someone in technical support.
    • Alternative: If your carrier can’t help you, try taking your phone to a certified Motorola store. Look online to find the nearest Motorola retailer.
    • Who is this method ideal for? People who can prove they legally obtained the phone and who really don’t want to lose any data. It may not work, but it’s your best bet if Device Manager didn’t work.
  2. If you are the registered owner of the account and you can prove that the phone is yours, a customer service representative may be able to unlock the device for you.
    • It’s possible that the customer service agent at the store won’t be allowed to open the device for security or policy reasons. You never know until you try, though!
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Method 3
Method 3 of 3:

Resetting the Phone Externally (Factory Reset)

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  1. Motorola actually recommends 20%, but you’ll likely need even more juice if the phone’s battery is old, so give yourself some room to breathe on the battery. Let it charge until you reach the desired point. [4]
    • Who is this method ideal for? Anyone who cannot unlock the phone using carrier assistance or the ADM (often because they’re locked out of their Google account).
  2. If you can’t figure out how to turn the phone off, let the battery run out before plugging it back in and charging it up to 20-40%.
  3. You are going to open the phone to the boot menu, which requires you to hold the volume down button and the power button at the same time. Wait for the screen to illuminate and then release the buttons. [5]
  4. Your phone’s touchscreen probably won’t work, but if it looks like it does feel free to tap the “Recovery Mode” button. Otherwise, use the volume down button to scroll down the menu options and pick “Recovery Mode.”
  5. The Power button will serve as the “confirm” button if your touchscreen isn’t responsive (which, again, is unlikely to work by design). [6]
  6. Hold the power button down all the way. Then, press and release the vol. up button. [7]
  7. ” Again, if the screen works you can just tap the button. Otherwise, move down with the volume down button. [8]
  8. Tap the power button to confirm your choice.
  9. The phone should automatically reset and reboot after you tap the power button. The phone will shut down, turn back on, and you can set a new password. [9]
    • Unfortunately, this will 100% wipe the data and content on your phone.
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      References

      1. ↑ https://en-us.support.motorola.com/app/answers/detail/a_id/160070/~/lost-or-stolen-phone
      2. ↑ https://help.motorola.com/hc/3213/444/global/en-gb/d0e386.html
      3. ↑ https://support.google.com/accounts/answer/7162782
      4. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/2
      5. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/4
      6. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/6
      7. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/7
      8. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/10
      9. ↑ https://www.motorola-support.com/us-en/?page=device/motorola/motorola-phone/topic/security/reset-the-phone/12

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