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Fix loading issues on the YouTube app or website
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Does YouTube crash or get stuck in the beginning of a video? If you have loading or repeating issues, you may have a corrupted cache, outdated browser, or outdated app. Here's what to do if your YouTube randomly restarts on your iPhone, iPad, Android, or computer.

Fixing YouTube App Crashes

If your YouTube restarts randomly, you may have issues with your browser or a software bug. This can happen whether you're using the YouTube website or mobile app. Be sure to disable any extensions, clear your cache, and reinstall YouTube.

Section 1 of 2:

Troubleshooting YouTube

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  1. Force-close the app (not minimize), wait a few seconds, and then open it again.
    • You may need to repeat this procedure a few times.
  2. If you're using YouTube in a web browser, make sure the browser is up-to-date . [1]
    • If you're using the YouTube app, make sure the app is updated to the latest version.
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  3. If you're using YouTube in a web browser, temporarily disable any add-ons or extensions (especially ones meant to block ads). Restart your browser, and then try using YouTube again. If it works fine, the issue is with the extension.
  4. Clear the YouTube app's cache. This method will vary depending on your device.
    • On Android: Open Settings > Apps > YouTube > Storage > Clear cache.
    • On iPhone or iPad: Open Settings > General > iPhone Storage > YouTube > Offload App. Then, download the app again.
  5. If your YouTube video is stuck repeating or buffering, you may have an unstable internet connection . Make sure you're connected and that your network is working properly.
  6. Whether you're using a mobile device or a computer, shut it off completely, wait a few minutes, and then turn it on again. Sometimes, a simple restart can fix software issues.
  7. Make sure you're running the latest software version on your device. If you have outdated software, this could impact other apps and programs.
  8. If you have no space available on your mobile device, it may stop apps from working properly. You can use a cloud service such as iCloud or Google Drive to store large files such as videos and photos.
  9. Completely uninstall the YouTube app from your device and download it again.
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Section 2 of 2:

Why does YouTube restart by itself?

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  1. A YouTube video might be stuck loading, or it may repeatedly play the first few seconds of the clip. This can happen on the mobile app or desktop website.
    • If YouTube repeats on the desktop website, it may be due to certain ad-blocker extensions.

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