12 Simple Ways to Fix an Xbox Controller That Keeps Disconnecting

Troubleshoot controller issues for Xbox Series X|S and Xbox One

Co-authored by Glenn Carreau

Last Updated: September 23, 2024 Fact Checked

You’re enjoying yourself in the middle of a video game—but then your Xbox controller starts repeatedly disconnecting. What’s wrong with it, and how can you fix it? We’re here to help! There are plenty of ways to troubleshoot a disconnecting Xbox controller, from simply restarting your console to resetting and re-pairing your controller and console. In this article, we’ll cover every potential method for dealing with a disconnecting Xbox controller, with tips on identifying and fixing the problem as soon as possible.

Quick Steps

Move closer to the console, no more than 20 ft (6.1 m) away from it.
Press the controller’s Xbox button for 6 seconds to turn it off, then turn it on again.
Replace the controller’s AA batteries or recharge its battery pack.
Connect the controller and console with a micro-USB (XB1) or USB-C (X|S) cable.
Press the Pair button on your console and controller to re-sync them wirelessly.

1

Move closer to your console.

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Ensure a wireless controller is within range of the console. Whether using an Xbox Series X|S or Xbox One, a wireless controller can disconnect when the console is out of range. To begin troubleshooting, simply move closer or place your controller near the console; if the problem resolves, it may have been a range issue.
- Most wireless Xbox controllers have a range between 20 ft (6.1 m) and 30 ft (9 m).
- Also, be sure you’re holding your controller so it’s facing the front of the console. If the controller isn’t facing the front of the console, it may interfere with the wireless connection.

2

Turn the controller off and on.

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Clear any mismatched signals by restarting the controller. While your controller is on, press and hold the center Xbox button (shaped like the Xbox logo) for about 6 seconds; this should automatically turn the controller off. Wait for about 10 seconds, then press and hold the Xbox button again to turn your controller back on. ^{[1]
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- This is the correct way to turn both an Xbox One and Xbox Series X|S controller off and on!

3

Replace the controller’s batteries.

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Alternatively, recharge a controller with a battery pack. If your Xbox controller’s batteries are low, it may cause your controller to disconnect repeatedly (or turn off completely). Replace the controller’s existing batteries with two fresh AA batteries to see if that fixes its connection. Or, if you’re using a rechargeable battery pack, plug it into a power source and charge it fully. ^{[2]
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- If your controller is low on batteries, it’ll usually blink for a few seconds before disconnecting. If you turn it on again, it’ll just do the same thing.
- To check your controller’s current battery level, press the Xbox button, navigate to the Home menu, and look at the screen's battery icon at the top-right corner.
- Ensure a wired controller is correctly connected to the USB port. Try cleaning the controller (and USB port) with isopropyl alcohol to remove debris that may be causing issues.

4

Power cycle your console.

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Restart the Xbox entirely to fix any potential issues. To force your console to fully power down, press and hold down the glowing Xbox button (shaped like the Xbox logo) on your console for about 10 seconds. After another few seconds, press the console’s Xbox button again to turn it back on. Then, check your controller to see if the problem is fixed. ^{[3]
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- If you restarted the console correctly, you should see the Xbox logo screen before the Xbox dashboard is loaded.
- Once again, this troubleshooting method will work on both an Xbox One and Xbox Series X|S.

5

Reset and re-sync your controller.

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Resetting can rebuild the controller’s connection to your Xbox. First, press and hold the central Xbox button for 6 seconds to turn the controller off. Then, remove the controller’s batteries or disconnect it from its wired connection. Wait a few seconds, then re-insert the batteries or reconnect to the console. From there, pair the controller to your console with the following steps: ^{[4]
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- Turn on the controller by pressing and holding the Xbox button.
- Press and hold the controller’s Pair button for 10 to 15 seconds. It’s a small, slightly raised button near the USB port on the top edge of your controller.
- The controller’s Xbox button should start blinking and vibrating before the controller itself turns off again.
- Turn it back on once more, then hold down the Pair button while simultaneously pressing and holding the Pair button on your Xbox console.
 - Xbox Series X: The Pair button is on the front right above the USB port.
 - Xbox Series S: The Pair button is on the front left, to the right of the USB port.
 - Xbox One S|X: The Pair button is on the front right of the console.
 - Xbox One: The Pair button is on the side of the console, around the corner from the disc tray.
- After 2 to 3 seconds, the controller and Xbox console should automatically pair up (with the controller light glowing steadily instead of blinking), and you should be able to use the controller again!