How to Contact Zara Customer Service by Phone, Live Chat, & Social Media

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Speak to Zara reps online or in-person with these tips
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Did you purchase the wrong size of trendy jeans, or are you curious when your online order will arrive? Fortunately, Zara has a few ways to contact their customer service team and resolve all your fashion-related questions. In this guide, we’ll walk you through the various ways of contacting Zara’s fashion representatives!

Contacting Zara’s Customer Service

  • Call 1-855-635-9272 for general Zara support, order issues, account or billing queries, and more.
  • Visit Zara’s Customer Service page and select “Chat” for United States and International order inquiries. Choose a topic and detail your issue to start a chat.
  • Bring your receipt or Zara QR code to return items in-store free of charge within 30 days of purchase in their original condition.
Section 1 of 7:

Contacting Zara Customer Service by Phone

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  1. Dial the number and listen carefully for any prompts on the other line. After choosing your language, you should be automatically connected to a customer service representative. However, there can be a wait time of up to 5 minutes. Remain on the line to connect and resolve your issue. [1]
    • In the United States, Zara’s phone lines are open Monday through Friday from 8:30 am to 7:30 pm (EST). On Saturdays, they’re available from 10 am to 4 pm (EST). [2]
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Section 2 of 7:

Reaching Zara Customer Service Via Live Chat

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  1. Go to Zara’s Customer Service page and look for “Chat.” Select the Chat button to open a pop-up screen. From there, select one of the five prompts: Product, Order Tracking, Order Incident, Exchanges & Returns, or General Inquiries to connect with an AI specialist. Type out your issue or write, “I would like to speak to a live representative” to start a live chat. [3]
    • Live Chat is available Monday through Sunday from 8:30 am to 12 midnight (EST).
    • For international customers, Zara offers 24/7 Live Chat services or social media contact for order inquiries and support. [4]
Section 3 of 7:

Contacting Zara Customer Service Through Social Media

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  1. Zara encourages customers to send comments and questions to their social media platforms. However, avoid providing sensitive or personal information. If requested to provide an email, phone number, or shipping or billing address, do so only if asked by a Zara representative through a private message. [5]
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Section 4 of 7:

Asking Zara Customer Service for Help In Person

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  1. If you need to return or exchange an item ASAP or want to avoid contacting a representative online, swing by your local Zara for returns on online or in-store purchases. Bring the item in its original condition, with all its labels, and your Zara QR Code or the receipt. Returning items in-store is free of charge. [6]
    • All returns must be made in the same market or region you purchased. For instance, you cannot return an item purchased at an international Zara location to one in the United States. [7]
    • Alternatively, you can return an item at one of their delivery points for a $4.95 fee per return, which is subtracted from your refund. Use the online delivery point finder to find a nearby Zara drop-off area.
Section 5 of 7:

Visiting Zara’s Online Help Center

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  1. Need help logging into your account, determining your size, or finding the status of your online order? Zara has a Help Center with a frequently asked questions section with resources that may resolve common concerns. Select one of the topics for more information on a specific issue. [8]
    • Help Topics include My Zara Account, Items and Sizes, Gift Options, Deliveries, Payments and Invoices, My Purchases, Exchanges, Returns and Refunds, and Zara Experiences.
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Section 6 of 7:

Zara’s Exchange, Return & Refund Policies

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  1. To return or exchange an item at Zara, items must be returned either 30 days after the in-store purchase date or shipment date for online orders. All items must be in their original condition with all labels. Zara has a strict return policy, and all items are evaluated for quality by its workers. [9]
    • Check your order details to see the final date you can return your items.
Section 7 of 7:

FAQ

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  1. Yes—so long as the items are new, unworn, unwashed, and unaltered with all the internal garment tags intact. You must also provide the original receipt within 30 days of the original purchase date to receive a full return to your original form of payment. [10]
  2. If there’s an issue with your order, contact Zara’s customer service to explain what happened so they can find a resolution that works for everyone. [11]
  3. If an item never arrives, wait at least 72 hours since the package was marked ‘delivered’ before contacting Zara. From there, their staff will review the issue with their shipping company to resolve the issue. [12]
  4. If you have a defective item or notice a defect after wearing it, Zara recommends visiting a nearby retailer so a staff member can evaluate the product and resolve the issue. [13]
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      References

      1. ↑ https://www.zara.com/us/en/contact
      2. ↑ https://www.zara.com/us/en/contact
      3. ↑ https://www.zara.com/us/en/contact
      4. ↑ https://www.zara.com/ww/en/contact
      5. ↑ https://static.zara.net/static/pdfs/external/twitter-house-rules-ZARA-20140916.pdf
      6. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      7. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      8. ↑ https://www.zara.com/us/en/help-center
      9. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      1. ↑ https://static.zara.net/static//pdfs/US/terms-and-conditions/terms-and-conditions-es_US-20200305.pdf
      2. ↑ https://www.zara.com/us/en/help-center/OrderIncidences
      3. ↑ https://www.zara.com/us/en/help-center/OrderIncidences
      4. ↑ https://www.zara.com/us/en/help-center/FaultyItems

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