5 Quick Ways to Contact Zara’s Customer Service Department

PDF download Download Article
Speak to Zara reps online or in-person with these tips
PDF download Download Article

Did you purchase the wrong size of trendy jeans, or are you curious when your online order will arrive? Fortunately, Zara has a few ways to contact their customer service team and resolve all your fashion-related questions. In this guide, we’ll walk you through the various ways of contacting Zara’s fashion representatives!

Contacting Zara’s Customer Service

  • Call 1-855-635-9272 for general Zara support, order issues, account or billing queries, and more.
  • Visit Zara’s Customer Service page and select “Chat” for United States and International order inquiries. Choose a topic and detail your issue to start a chat.
  • Bring your receipt or Zara QR code to return items in-store free of charge within 30 days of purchase in their original condition.
Section 1 of 7:

Zara Phone Number

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d7\/Zara-Customer-Service-Step-1.jpg\/v4-460px-Zara-Customer-Service-Step-1.jpg","bigUrl":"\/images\/thumb\/d\/d7\/Zara-Customer-Service-Step-1.jpg\/v4-728px-Zara-Customer-Service-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Dial the number and listen carefully for any prompts on the other line. After choosing your language, you should be automatically connected to a customer service representative. However, there can be a wait time of up to 5 minutes. Remain on the line to connect and resolve your issue. [1]
    • In the United States, Zara’s phone lines are open Monday through Friday from 8:30 am to 7:30 pm (EST). On Saturdays, they’re available from 10 am to 4 pm (EST). [2]
    2. Advertisement
Section 2 of 7:

Zara Live Chat

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/82\/Zara-Customer-Service-Step-2.jpg\/v4-460px-Zara-Customer-Service-Step-2.jpg","bigUrl":"\/images\/thumb\/8\/82\/Zara-Customer-Service-Step-2.jpg\/v4-728px-Zara-Customer-Service-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Go to Zara’s Customer Service page and look for “Chat.” Select the Chat button to open a pop-up screen. From there, select one of the five prompts: Product, Order Tracking, Order Incident, Exchanges & Returns, or General Inquiries to connect with an AI specialist. Type out your issue or write, “I would like to speak to a live representative” to start a live chat. [3]
    • Live Chat is available Monday through Sunday from 8:30 am to 12 midnight (EST).
    • For international customers, Zara offers 24/7 Live Chat services or social media contact for order inquiries and support. [4]
Section 3 of 7:

Zara’s Social Media Handles

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bb\/Zara-Customer-Service-Step-3.jpg\/v4-460px-Zara-Customer-Service-Step-3.jpg","bigUrl":"\/images\/thumb\/b\/bb\/Zara-Customer-Service-Step-3.jpg\/v4-728px-Zara-Customer-Service-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Zara encourages customers to send comments and questions to their social media platforms. However, avoid providing sensitive or personal information. If requested to provide an email, phone number, or shipping or billing address, do so only if asked by a Zara representative through a private message. [5]
    2. Advertisement
Section 4 of 7:

Zara Locations

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/06\/Zara-Customer-Service-Step-4.jpg\/v4-460px-Zara-Customer-Service-Step-4.jpg","bigUrl":"\/images\/thumb\/0\/06\/Zara-Customer-Service-Step-4.jpg\/v4-728px-Zara-Customer-Service-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you need to return or exchange an item ASAP or want to avoid contacting a representative online, swing by your local Zara for returns on online or in-store purchases. Bring the item in its original condition, with all its labels, and your Zara QR Code or the receipt. Returning items in-store is free of charge. [6]
    • All returns must be made in the same market or region you purchased. For instance, you cannot return an item purchased at an international Zara location to one in the United States. [7]
    • Alternatively, you can return an item at one of their delivery points for a $4.95 fee per return, which is subtracted from your refund. Use the online delivery point finder to find a nearby Zara drop-off area.
Section 5 of 7:

Zara’s Help Center

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/36\/Zara-Customer-Service-Step-5.jpg\/v4-460px-Zara-Customer-Service-Step-5.jpg","bigUrl":"\/images\/thumb\/3\/36\/Zara-Customer-Service-Step-5.jpg\/v4-728px-Zara-Customer-Service-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Need help logging into your account, determining your size, or finding the status of your online order? Zara has a Help Center with a frequently asked questions section with resources that may resolve common concerns. Select one of the topics for more information on a specific issue. [8]
    • Help Topics include My Zara Account, Items and Sizes, Gift Options, Deliveries, Payments and Invoices, My Purchases, Exchanges, Returns and Refunds, and Zara Experiences.
    2. Advertisement
Section 6 of 7:

Exchange, Return & Refund Policies

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8a\/Zara-Customer-Service-Step-6.jpg\/v4-460px-Zara-Customer-Service-Step-6.jpg","bigUrl":"\/images\/thumb\/8\/8a\/Zara-Customer-Service-Step-6.jpg\/v4-728px-Zara-Customer-Service-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To return or exchange an item at Zara, items must be returned either 30 days after the in-store purchase date or shipment date for online orders. All items must be in their original condition with all labels. Zara has a strict return policy, and all items are evaluated for quality by its workers. [9]
    • Check your order details to see the final date you can return your items.
Section 7 of 7:

FAQ

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/aa\/Zara-Customer-Service-Step-7.jpg\/v4-460px-Zara-Customer-Service-Step-7.jpg","bigUrl":"\/images\/thumb\/a\/aa\/Zara-Customer-Service-Step-7.jpg\/v4-728px-Zara-Customer-Service-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Yes—so long as the items are new, unworn, unwashed, and unaltered with all the internal garment tags intact. You must also provide the original receipt within 30 days of the original purchase date to receive a full return to your original form of payment. [10]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/83\/Zara-Customer-Service-Step-8.jpg\/v4-460px-Zara-Customer-Service-Step-8.jpg","bigUrl":"\/images\/thumb\/8\/83\/Zara-Customer-Service-Step-8.jpg\/v4-728px-Zara-Customer-Service-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If there’s an issue with your order, contact Zara’s customer service to explain what happened so they can find a resolution that works for everyone. [11]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/61\/Zara-Customer-Service-Step-9.jpg\/v4-460px-Zara-Customer-Service-Step-9.jpg","bigUrl":"\/images\/thumb\/6\/61\/Zara-Customer-Service-Step-9.jpg\/v4-728px-Zara-Customer-Service-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If an item never arrives, wait at least 72 hours since the package was marked ‘delivered’ before contacting Zara. From there, their staff will review the issue with their shipping company to resolve the issue. [12]
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/22\/Zara-Customer-Service-Step-10.jpg\/v4-460px-Zara-Customer-Service-Step-10.jpg","bigUrl":"\/images\/thumb\/2\/22\/Zara-Customer-Service-Step-10.jpg\/v4-728px-Zara-Customer-Service-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you have a defective item or notice a defect after wearing it, Zara recommends visiting a nearby retailer so a staff member can evaluate the product and resolve the issue. [13]
    5. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to Write an Email to a Customer Service Agent
      The Best Way to Message a Seller on AliExpress
      How to
      Write a Business Letter to Customers
      How to
      Start a Call Center
      How to
      Talk to a Client
      How to
      Greet Customers Arriving in a Store
      How to
      Improve Service Quality at Your Business
      How to
      Deal with Clients Who Refuse to Pay
      How to
      Handle Customers
      How to
      Write a Customer Relationship Management Plan
      How to
      Anticipate Customer Needs
      4 Ways to Contact SeatGeek’s Customer Service Support
      Advertisement

      References

      1. ↑ https://www.zara.com/us/en/contact
      2. ↑ https://www.zara.com/us/en/contact
      3. ↑ https://www.zara.com/us/en/contact
      4. ↑ https://www.zara.com/ww/en/contact
      5. ↑ https://static.zara.net/static/pdfs/external/twitter-house-rules-ZARA-20140916.pdf
      6. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      7. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      8. ↑ https://www.zara.com/us/en/help-center
      9. ↑ https://www.zara.com/us/en/help-center/HowToReturn
      1. ↑ https://static.zara.net/static//pdfs/US/terms-and-conditions/terms-and-conditions-es_US-20200305.pdf
      2. ↑ https://www.zara.com/us/en/help-center/OrderIncidences
      3. ↑ https://www.zara.com/us/en/help-center/OrderIncidences
      4. ↑ https://www.zara.com/us/en/help-center/FaultyItems

      About This Article

      Thanks to all authors for creating a page that has been read 471 times.

      Did this article help you?

      Advertisement