8 Quick Ways to Fix Zelle Not Working on iPhone

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Quick ways to troubleshoot errors in the Zelle app on your iPhone
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Is Zelle crashing or not working on your iPhone? This could be due to simple software glitches with the app or your device, your connection, or even a server outage. Here's what to do if Zelle is not working on your iPhone.

How to Fix the Zelle App on an iPhone

  • Restart the Zelle app and your iPhone. Make sure both the app and your device are updated.
  • Check your internet connection. Use DownDetector to see if there are server outages for Zelle.
  • Contact your bank's customer support to make sure it supports the Zelle app and payments.
1

Restart the Zelle app.

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    If the app is frozen or unresponsive, restart the app. Swipe up from the bottom of the screen (or double-click the Home button) and swipe up on Zelle to fully close it .
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2

Restart your iPhone.

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    A quick restart can fix common issues. Do the following:
    • On iPhones without a Home button, press and hold the Power button and Volume Up button until the Power slider appears.
      • On iPhones with a Home button, press and hold the side button until the slider appears.
    • Slide the slider with your finger and wait for your iPhone to turn off.
    • Wait 30 seconds, and then turn it back on.
3

Update the Zelle app.

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    If you don't have automatic updates enabled, you'll need to regularly check for updates. Keeping your app up-to-date helps avoid common software bugs and issues.
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4

Update your iPhone.

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    Make sure your iPhone is updated . This can resolve common software bugs and errors. Do the following:
    • Go to Settings .
    • Tap General .
    • Tap Software Update .
    • Tap Download and Install .
5

Check your internet connection.

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    If you're in an area with poor signal, you may be unable to connect to Zelle's servers. This may allow the app to load without all its features available.
    • If you're using cellular data, you may need to check your data usage to see if you have enough data to spare.
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6

Check Zelle's server status.

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    Use Downdetector to check if Zelle is having issues. You'll see a graph of reported outages in the last 24 hours. If there's a huge spike in reports, it is most likely an issue with Zelle itself. In this case, you'll need to wait until they resolve it. [1]
7

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    You may have the wrong credentials entered for your account, or you may have changed this recently.
    • On the Zelle app, tap the cog icon in the top-left corner and select Account . Tap Log out and sign in again.
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8

Check your bank access.

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    In some cases, your bank may block payments made to or from your Zelle account. Contact your bank's customer service and confirm they support Zelle transactions.
    • If you have Wells Fargo, you must confirm that you're the owner of your phone number, email address, or Zelle tag; otherwise, they may block your services. [2] This can be done within the Wells Fargo app or website.

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      References

      1. ↑ https://downdetector.com/status/zelle/
      2. ↑ https://www.wellsfargo.com/online-banking/transfers/zelle-terms/

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