如何给人力资源部门写电子邮件

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共同创作者是 Gina D'Amore

参考

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企业聘请人力资源人才处理公司各种问题，包括工资单、政策、法律申诉等。 如果你遇到法律或政策问题，或者某个同事存在严重的问题，都可能需要联系人力资源部门。人力资源部门可能是你在公司联系的第一个部门。使用简单正式的电子邮件与人力资源部的工作人员对话，将你遇到的问题写在电子邮件中。

方法 1
方法 1 的 3:

编写和发送电子邮件

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    检查人力资源部门的分工安排，看看你遇到的问题是否有专人负责处理。你的部门里可能有专门的联络点。如果你担心自己的问题没有被认真对待，也可以直接与人力资源部门的主管联系。
    • 仔细检查电子邮件中是否只有你要联系的人。特别是私人或敏感问题，你肯定不希望这封电子邮件发送给错误的人。一定要特别小心，不要将电子邮件群发出去。
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/b9\/Write-an-Email-to-Human-Resources-Step-2-Version-4.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-2-Version-4.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b9\/Write-an-Email-to-Human-Resources-Step-2-Version-4.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-2-Version-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    清晰的主题和你标明的紧急程度，将有助于人力资源部门优先解决你的问题。如果你没写主题或者表达不清楚，那么邮件可能会被忽视。 [1]
    • 例如下面这样：“法律问题（需要采取行动）”、“个人情况变更（需要立即注意）”、“紧急政策问题”或者“近期采访（谢谢）”。
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/a\/af\/Write-an-Email-to-Human-Resources-Step-3-Version-3.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-3-Version-3.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/af\/Write-an-Email-to-Human-Resources-Step-3-Version-3.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-3-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    邮件的内容要正式。这会让人力资源部门知道你很认真对待这个问题。即使你和人力资源主管的关系密切，但这是一个正式的信函，不仅仅是朋友间的对话。 [2]
    • 从“尊敬的[主管的全名]”开始，以“敬启”或者“感谢您的时间，[你的全名]”结尾。
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/2d\/Write-an-Email-to-Human-Resources-Step-4-Version-3.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-4-Version-3.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2d\/Write-an-Email-to-Human-Resources-Step-4-Version-3.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-4-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    保持句子完整且简短。不要写任何不相干的内容，否则收信人会对你的内容感到疑惑。不要包含任何可能使对方困惑的细节。你可以在和对方面对面的时候沟通这些细节。 [3]
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/54\/Write-an-Email-to-Human-Resources-Step-5-Version-3.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-5-Version-3.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/54\/Write-an-Email-to-Human-Resources-Step-5-Version-3.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-5-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    解释问题的确切性质。说明问题何时开始，或者将要开始的时间，并说清楚你是否认为这是一个法律问题，或者是公司本身可以处理的问题。 [4]
    • 如果是与人力资源部门在沟通工作机会，就不需要提出问题。相反，你应该介绍一下自己，并解释你过去与公司的联系。明确你希望人力资源主管采取的行动。
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/f\/f6\/Write-an-Email-to-Human-Resources-Step-6.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-6.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f6\/Write-an-Email-to-Human-Resources-Step-6.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    人力资源部门希望立即了解如何解决法律或者政策问题。你的文档可能会影响他们的回复，因为这有助于澄清问题的严重性，以及某个员工可能面临的法律后果。让你的人力资源代表知道你拥有的所有“证据”，并提出将它们带到面对面的会议。
    • 如果可能，你需要向人力资源部门提供任何有关法律问题的证据。不幸的是，大多数人力资源部门都会尽力保护公司。 [5]
    • 如果你遇到骚扰或歧视，要记录事件发生的日期，并且保存包含证据的书面信函。
    • 保留你提供给人力资源的任何文档，包括电子版和纸质版。你应该保留原件，并为人力资源部门提供副本。
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/6\/6e\/Write-an-Email-to-Human-Resources-Step-7.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-7.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6e\/Write-an-Email-to-Human-Resources-Step-7.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    在联系人力资源部门之前，你可能已经尝试过解决这个问题。也许你与老板或者同事进行了对话，甚至通知了他们你正在联系人力资源部门。主管会感谢你所做的这些前期工作，因为这将有助于他们了解都有谁已经意识到了这个问题。 [6]
    • 如果是要更新个人情况，沟通不需要太正式。比如，如果你正在休产假或者陪产假，你可能已经告知了老板，只是通过人力资源来完成流程。
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/20\/Write-an-Email-to-Human-Resources-Step-8.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-8.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/20\/Write-an-Email-to-Human-Resources-Step-8.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    与主管面对面会议能够帮助你们详细地讨论问题。这让主管有机会询问任何后续或者更具体的问题。你可以通过电子邮件，开始安排重要的会议。告知他们你的日程安排和空闲时间，并要求他们做出相应的计划。 [7]
  9. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/bf\/Write-an-Email-to-Human-Resources-Step-9.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-9.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bf\/Write-an-Email-to-Human-Resources-Step-9.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    人力资源部门可能希望通过电话与你联系，因此最好在电子邮件底部写明多种联系方式。这些信息可以写在你的姓名下方。仔细检查你提供的电话号码和电子邮件是否正确。 [8]
  10. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/3\/36\/Write-an-Email-to-Human-Resources-Step-10-Version-2.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-10-Version-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/36\/Write-an-Email-to-Human-Resources-Step-10-Version-2.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-10-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    大多数电子邮件都有拼写检查服务。仔细阅读电子邮件，看看有没有语法错误、遗漏和表达不清晰的问题。 [9]
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方法 2
方法 2 的 3:

跟进已发送的电子邮件

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    首先，感谢主管花时间研究你的案例，这会立即在谈话中树立你有礼貌的形象。一定要快速回复对方，这表明你很关心这个问题，也表达了你想要尽快解决它的意愿。
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/f\/f0\/Write-an-Email-to-Human-Resources-Step-12.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-12.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f0\/Write-an-Email-to-Human-Resources-Step-12.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    准备一个专门的文件夹存放你想在会议上提供的文档，为会议做好准备。如果你碰到政策问题，一定要将员工手册上相应的内容准备好。这将有助于会议快速顺利地进行。 [10]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/5e\/Write-an-Email-to-Human-Resources-Step-13.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-13.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5e\/Write-an-Email-to-Human-Resources-Step-13.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    如果你担心公司损害你的利益，可以咨询律师。他们可以为你提供有关个人权利的信息，你可以带他们参加所有面对面会议。如果你选择这么做，可能需要告知人力资源部门你计划聘请律师。 [11]
    • 确保你了解聘用律师的相关费用。大多数律师费都很昂贵，因此你需要权衡这些费用问题与你对法律保护的需求。
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/5f\/Write-an-Email-to-Human-Resources-Step-14-Version-2.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-14-Version-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5f\/Write-an-Email-to-Human-Resources-Step-14-Version-2.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-14-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    一周通常是等待回复的合适时间。如果你正在处理一个特别紧急的问题，可以在24小时后发送跟进邮件。不要担心你会打扰到对方，要记住他们有很多责任。你需要提醒他们你也是他们要负责的对象之一。 [12]
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方法 3
方法 3 的 3:

决定是否联系人力资源部门

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    如果你有一个与公司政策无关，很简单，而且和法律无关的问题，不妨自行解决。如果可以，与老板或同事讨论，想办法解决问题。人力资源部门会很感激你在联络他们之前曾尝试解决问题。 [13]
    • 比如，如果你觉得老板经常在周末给你安排工作，可以先与老板联系。你没必要因为“我不喜欢我的办公空间”这样的不重要原因，去寻求人力资源部门的帮助。
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/e\/e5\/Write-an-Email-to-Human-Resources-Step-16.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-16.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e5\/Write-an-Email-to-Human-Resources-Step-16.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-16.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    你可能会觉得自己违反了公司政策。在联系人力资源部门之前，先重新阅读与问题有关的政策。你可能在与人力资源部门的讨论中需要引用这些内容。 [14]
    • 比如，如果你担心在工作时间内没有足够的休息时间，先查看休息时间的书面规则。这有可能是你公司的非正式政策。如果你想打破政策，这意味着人力资源无法给予你任何帮助。
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/f\/f8\/Write-an-Email-to-Human-Resources-Step-17.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-17.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f8\/Write-an-Email-to-Human-Resources-Step-17.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-17.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    如果在工作中遇到任何口头或身体上的骚扰，要随时与人力资源部联系。你在法律上应该收到相应的保护，人力资源部门有义务帮助和保护你。 [15]
    • 但是不要指望人力资源部门可以和你私下沟通。一旦你提出报告，他们就必须采取正式的行动。
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/50\/Write-an-Email-to-Human-Resources-Step-18.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-18.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/50\/Write-an-Email-to-Human-Resources-Step-18.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-18.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    他们可以帮助你安排工作中即将发生的任何变化，比如准备休产假。他们将能够确保你获得所有福利和保障。他们还可以联系公司里需要了解你变化情况的人员。 [16]
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/54\/Write-an-Email-to-Human-Resources-Step-19.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-19.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/54\/Write-an-Email-to-Human-Resources-Step-19.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-19.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    在能够获得政府保护或补偿的工作中可能会出现某些情况。比如在工作中受伤，人力资源部门可以帮忙协调医疗赔偿。 [17]
    • 你可能需要填写人力资源部门的表格，要为此做好准备。
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/d\/d5\/Write-an-Email-to-Human-Resources-Step-20.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-20.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d5\/Write-an-Email-to-Human-Resources-Step-20.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-20.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    公司可能会有培训或者辅导计划，让你不断地提升自己。人力资源部门可以提供有关这些选项的任何信息，帮助你加入这些计划。这可能是让你的职业生涯更上一层楼的绝佳机会。 [18]
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/4\/46\/Write-an-Email-to-Human-Resources-Step-21.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-21.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/46\/Write-an-Email-to-Human-Resources-Step-21.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-21.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    人力资源部门还可以满足你在工作中可能遇到的任何个人需求。公司应该允许你和其他员工一样拥有获得成功的机会。 [19]
    • 如果你认为没有适当的残障资助，人力资源部门将帮助你解决这个问题。该部门也可以与你合作，确保为哺乳母亲安排一个专用的地方。
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/a\/ab\/Write-an-Email-to-Human-Resources-Step-22.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-22.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ab\/Write-an-Email-to-Human-Resources-Step-22.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-22.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    有时，联系特定公司的人力资源主管，可以让你了解到当前职位空缺的信息，或者与当前员工进行非正式的“信息”交谈。你也可以联系人力资源部门感谢你最近与他们公司完成的面试。 [20]
    • 如果一周后仍没有收到回复，你可以发送一封后续邮件。如果之后还是没有消息，那你就要放弃这家公司了。 [21]
  9. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/a\/ac\/Write-an-Email-to-Human-Resources-Step-23.jpg\/v4-460px-Write-an-Email-to-Human-Resources-Step-23.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ac\/Write-an-Email-to-Human-Resources-Step-23.jpg\/v4-728px-Write-an-Email-to-Human-Resources-Step-23.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    要记住，人力资源部门首先服务于公司。因此，如果你只是想发泄，那么他们不是你发泄的对象。虽然你应该报告任何让你感到不舒服或者受到歧视的情况，但要小心区分问题的类型，到底是一些琐碎的小麻烦，还是更严重的法律问题。 [22]
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小提示

  • 无论是在给人力资源部门发的邮件，还是面对面的联系中，都要尽量保持冷静。这有助于保持交流中的礼貌和专业。
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参考

  1. ↑ https://www.thoughtco.com/how-to-write-a-professional-email-1690524
  2. ↑ https://englishlive.ef.com/blog/write-perfect-professional-email-english-5-steps/
  3. ↑ https://www.menlo.edu/wp-content/uploads/2015/03/writing-a-formal-email.pdf
  4. ↑ https://www.citizensadvice.org.uk/work/problems-at-work/Letter-to-raise-a-grievance-at-work/
  5. ↑ http://www.talentzoo.com/news/When-Do-I-Take-a-Work-Issue-to-HR/18029.html
  6. ↑ https://www.citizensadvice.org.uk/work/problems-at-work/Letter-to-raise-a-grievance-at-work/
  7. ↑ http://www.acas.org.uk/?articleid=1670
  8. ↑ https://www.menlo.edu/wp-content/uploads/2015/03/writing-a-formal-email.pdf
  9. ↑ https://www.menlo.edu/wp-content/uploads/2015/03/writing-a-formal-email.pdf
  1. ↑ http://www.talentzoo.com/news/When-Do-I-Take-a-Work-Issue-to-HR/18029.html
  2. ↑ https://www.spigglelaw.com/employment-blog/surviving-workplace-investigations/#
  3. ↑ http://careersidekick.com/follow-up-after-interview-no-response/
  4. ↑ http://money.usnews.com/money/blogs/outside-voices-careers/2015/10/05/4-times-you-should-talk-to-hr-and-a-bunch-of-times-when-you-shouldnt
  5. ↑ http://www.talentzoo.com/news/When-Do-I-Take-a-Work-Issue-to-HR/18029.html
  6. ↑ http://www.cbsnews.com/news/when-your-hr-department-is-your-friend/
  7. ↑ http://www.cbsnews.com/news/when-your-hr-department-is-your-friend/
  8. ↑ http://www.cbsnews.com/news/when-your-hr-department-is-your-friend/
  9. ↑ http://theundercoverrecruiter.com/when-should-you-go-human-resources/
  10. ↑ http://www.talentzoo.com/news/When-Do-I-Take-a-Work-Issue-to-HR/18029.html
  11. ↑ http://idealistcareers.org/13-helpful-email-templates-to-use-while-job-searching/
  12. ↑ http://careersidekick.com/follow-up-after-interview-no-response/
  13. ↑ http://www.cbsnews.com/news/when-your-hr-department-is-your-friend/

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