Q&A for How to Contact Netflix

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Question

Please bring my favorite show back, which is Doctor Who.

Community Answer

You can live chat with someone on Netlfix and ask them about it. If enough support comes from many people asking for the return of Doctor Who, they may be able to bring it back. Talking with Netflix is the best way for fans to support their show, as they record the demands from fans and watchers.

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Question

How can I recommend what shows I want to see?

Community Answer

You used to be able to call in and suggest stuff, but Netflix does not do that any more. Instead, Netflix automatically records your searches. This way, they know what people want, and how many people want it.

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Question

Do I need a phone land line in order for Netflix to work?

Community Answer

No. You just need Wi-Fi or a data connection. If you use a data connection, be careful. It will use your allowance up pretty quickly unless you have unlimited.

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Question

How do I cancel Netflix? I received an email from Apple telling me about my subscription to Netflix. I don't have a Netflix account.

Community Answer

Is there someone in your family or someone else you know who might have signed up for a Netflix account in your name? Ask them about it. Either way, you can always cancel by calling Netflix, per the instructions in the article, and asking them to cancel the subscription for you.

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Question

How can I stream a series on Netflix with subtitles?

Community Answer

Click the "CC" button in the bottom right of the movie for closed captioning.

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Question

How can I cancel my trial subscription?

Community Answer

Log into your Netflix account, click the arrow by your icon in the upper-right corner of the screen, and click Your Account. There's a Cancel Membership button on the left side of the screen.

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Question

What happens to Netflix if I change TVs?

Heavynn Stanley

Community Answer

All you have to do is sign out on the old TV and sign in on the new one.

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Question

Do I need internet to get Netflix?

Community Answer

Usually, yes. Not all the time now, however, as they have released the option to download for later usage.

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Question

How do I enable French subtitles and audio on Netflix?

Community Answer

The availability of "foreign" language subtitles and audio are dependent on the specific title. It is not a setting you can turn on or off for all titles. If a film or TV program offers languages other than English, they will appear in the Audio and Subtitles menu of each individual title.

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Question

Can teachers show Netflix in classrooms?

Heavynn Stanley

Community Answer

Yes, you should be able to stream it onto your SmartBoard.

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Question

How do I sell my content to Netflix?

Community Answer

Go to the Netflix help center. There you'll find instructions.

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Question

How do I discontinue Netflix?

Community Answer

Open Netflix and log in. Then go to account settings > payment method > unsubscribe. If this does not work for you, you can contact customer service and they will be able to assist you.

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Question

How can I ask Netflix to add a new category for old black and white movies?

Community Answer

You can use any of these options to contact the company, and if you get enough support, hopefully they will add the category.

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Question

Can I sign up for a year in advance?

Community Answer

You can buy a prepaid card at a retail store (like a big box store or a national chain pharmacy) in any amount, then add that card to your account. It will just take off the monthly charge each month until the card is empty.

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Question

I'm watching Helix, but series 2 episode 8 is missing. Can this be rectified?

Jeffrey Toale

Community Answer

Helix S2E8 has been there since they added season 2. I'm not sure why you aren't seeing it, but there are a couple of simple things you can try: clear out your Netflix App cache, or your browser cache if you use the web version. If that doesn't help you can always uninstall and reinstall Netflix.

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Question

How do I change the language of the Netflix app on my tablet back to English?

Community Answer

You need to go into Your Account and choose Language. You'll be able to choose English from there. You'll need to sign out and back in for the change to take effect.

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Question

Who do I contact at Netflix to ask for features back?

Community Answer

Contact customer service. There should be a "contact" link within your Netflix app.

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Question

Why can't I enter my password to log in after entering my email?

Community Answer

There might just be a technical glitch with Netflix. If you're on the computer, try hitting the Enter button. If you're on the TV, then I would restart Netflix entirely and try to log in again.

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Question

How much does Netflix cost per month?

Community Answer

It depends on the plan you get. Plans start around eight dollars a month.

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Question

I want them to put in the last season of my favorite show. How could I do that?

Community Answer

Log into your account, then in the top right corner, click the image for your account, then "Help Center". Scroll to the bottom and click "suggest a show". Just fill out that form and then you're done!

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Question

I had a Netflix account but canceled it. How can I get it back?

Community Answer

You'll have to go back to the website and reactivate your account and enter your credit card info to pay for it.

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Question

How do I change my credit card details for my Netflix account?

Community Answer

Click on Manage Profiles, then your account, then click on Billing, then Payment Info.

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Question

How can I let Netflix know that I would like for them to put the first season of The Wall back on the streaming service?

Community Answer

You can send a request to their "contact us" button, but it is not likely that they will read every single request.

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Question

Why has Netflix removed cast and director information?

Community Answer

They have not removed it, so you should check your settings and try to figure out if there is a reason why it is not showing up for you.

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Question

How do I search for movie titles?

Community Answer

Scroll all the way to the top - you should see a magnifying glass icon. Click and search.

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Question

I received an email offering me a year's subscription to Netflix for the nominal sum of one dollar. Is this legitimate?

Community Answer

It is not. Netflix does not send out offers like this. It's likely a scam.

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Question

How do I complain about the Miraculous Ladybug episode order?

Community Answer

Follow the steps here to reach out to Netflix with your complaint.

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Question

How can I get a program removed from Netflix?

Community Answer

Contact Netflix directly with your complaint and encourage others to do the same.

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Question

I cancelled Netflix but they are still taking payments from my account and I can't watch anything. What should I do?

Community Answer

You should call customer service. They should refund your money.

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Question

How do I cancel my Netflix account?

Community Answer

Start by logging in to your Netflix account. Click on your portrait in the upper right-hand corner and click on “Your Account.” You'll see “Cancel Membership” under Membership & Billing in your account preferences. Click on it.

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