Q&A for How to Order Tim Hortons Coffee

There should be a Cancel button, and you're allowed to edit the order at any time.

Download the app onto your iOS or Android device and follow the prompts to order your favourite drink. Before you press order, hit the customise button and then you can choose what beans you like, including decaffeinated beans.

There are many ways to ask. The most effective way is to order a cup with ice, or water. Most restaurants give you bottled water with a cup or a cup with ice.

As of December 2019, you cannot. To make the modification, call the Tim Horton’s you are ordering from.

Just say you would like a fourth of the cup to be decaf coffee and the rest French vanilla.

You can simply ask for two or more large coffees of you choice.

You can reload your card at any time by clicking the “Scan” tab, and then clicking “Tim Card” on the top right. Here, you can see your balance, your barcode, and your Tim Card® number. At the bottom of the page, you can select your reload amount and pay with your existing payment method.

A TimCard is a separate program from Tims Rewards. However, if you pay for any purchase with a TimCard, it does count as a purchase towards your rewards if you scan the Tim Hortons app at the time of purchase.

Uninstall the app and reinstall. That should help. If that doesn't work, it would be best to email customer service with the problem, however it is likely that uninstalling and reinstalling will work.