Q&A for How to Take Telephone Messages

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Can you give me an example of a telephone message and how I should write it?

Community Answer

Caller: Judith Sawyers. Business: American Heart Association. Call Back Number: (###)-###-###. Message: Wants to meet with Mr. Hawkins. Will drop by office on Tuesday.

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Question

What do I need to take a telephone message?

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Community Answer

It is always helpful to have a pen and some paper at hand so that you can write down whatever the person on the other side of the phone needs.

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Question

If it's a number I don't know, what do I do?

Community Answer

Don't answer it, or wait for them to leave a voice message so you could get back to them.

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Question

What are the advantages of taking telephone messages?

Community Answer

It's convenient for the caller, who doesn't have to call back at a later date, and it's convenient for the person you are taking the message for who may have been too busy to take the call at the time.

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Question

Can I have a check list for taking a message for a colleague?

Community Answer

Date of Call: Time of Call: Who the call is for: From: Company: Phone: Work or Cell? Regarding: Best time to call back? Your name for any questions they might have.

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