How to Cancel SNAP Benefits (Online and In-Person)

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There's a lot of information out there about how to qualify and apply for the Supplemental Nutrition Assistance Program (SNAP), which is also known as EBT—Electronic Benefit Transfer. However, you may be wondering what to do if your circumstances have changed and you don't need the benefits. If you're making more money and no longer qualify, it's important to cancel the benefits through your local office or you may have to repay the value of the benefits you received. Fortunately, you can cancel SNAP benefits over the phone or in person, or in some cases, online.

Method 1
Method 1 of 2:

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  1. For many states, this is run by EBT so the log-in page looks the same for someone accessing EBT in Kansas or Oregon for instance. You'll need to enter the ID and password that you created when you set up the account.
    • If you can't remember how to access the account, go to the USDA SNAP directory and select your state. Then, click the link to your state's EBT website at the bottom of the pop-up window and it will take you directly to your log-in page. [1]
  2. Look for a "cancel my benefits" or "close my account" option on the dashboard that appears. If you have the option, click on the selection and follow the prompts to cancel your benefits.
    • Keep in mind that several states don't offer the ability to cancel your benefits or close your account online. If you don't see this option when you log in, you'll need to call or do it in person. [2]
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  3. If you can't close your account or cancel the benefits, updating your account may trigger the cancellation of benefits if you no longer qualify for them. It's important to give updated information or you may be required to pay back excess funds. Be sure to update a change of: [3]
    • Income or assets
    • The number of people living in your home
    • Address
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Method 2
Method 2 of 2:

Contacting Your Local Office

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  1. Go to the USDA's online state directory ( https://www.fns.usda.gov/snap/state-directory ) so you can find state-specific contact information. You'll see a map of the U.S. Click on your state to access a pop-up window with all of your state's relevant SNAP details.
    • For example, you'll see the program name for your state, the state SNAP information, links to state applications, and links to state EBT information.
  2. EBT stands for Electronic Benefits Transfer and this essentially deals with your benefits account. Call the phone number that's listed and speak with a representative. You can tell them that you'd like to end your benefits and they can update your account. This is an option that's available for every state. [4]
    • Have your account information handy since they may ask you for details to confirm your identity.
    • Most states have their EBT phone number listed on the back of the benefits card, too.
    • Don't know your local number? No problem—call the toll-free information number at 1-800-221-5689. You'll get a recorded response that asks you to say which state you live in. Then, they'll transfer your call directly to your local SNAP office. [5]
  3. Search for "SNAP office" and your county to get the phone number and address for your local SNAP office or look up the office on the national directory. [6] It should also tell you the office hours and it might let you know when walk-in appointments are available. When you meet with a representative, just let them know you'd like to cancel your benefits or close your account. They'll fill out the appropriate paperwork.
    • SNAP is administered differently in each state. You might have to go to the Department of Family Resources office, Department of Human Services office, or Department of Economic Security office, depending on what it's called in your state.
    • You may also see an email address. Feel free to email the office and ask about how to cancel your benefits. They will probably recommend making an appointment or calling their office.
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      References

      1. ↑ https://www.fns.usda.gov/snap/state-directory
      2. ↑ https://www.ny.gov/services/apply-snap
      3. ↑ https://www.dhs.state.il.us/page.aspx?item=46873
      4. ↑ https://www.fns.usda.gov/snap/state-directory
      5. ↑ https://www.fns.usda.gov/contact-us
      6. ↑ https://www.fns.usda.gov/snap/state-directory .

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