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Update your email address on web browsers and mobile devices
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It's easy to update the email address associated with your Amazon account, which can be helpful if you’ve lost access to your original email or want your notifications sent to a new address. By going to the “Account settings” portion of your account page, you can get your new email address up and running in a matter of minutes. We’ll walk you through exactly what to do on either the mobile app or web browser, below.
Things You Should Know
- Hit the “Account” or “Your Account” button from the main menu to be taken to your settings.
- Hit “Login & security” and then “Edit,” which will appear next to your account email.
- Update your email, submit a One-Time Password, and type in your account password to save the changes.
Steps
-
Open Amazon. This app icon resembles a light brown package with a blue piece of packing tape hanging down from the top. Amazon’s black smiling arrow sits in the center of the icon.
- Log in if prompted.
-
Tap the person icon at the bottom center of the screen. This button takes you to your account profile and lets you take a closer look at your orders, recent purchases, lists, and account settings.Advertisement
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Tap Your Account . This is situated directly beneath the Your Orders button.
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Tap Login & security . This is usually the first option in the menu under the "Account settings" header.
- You may be prompted to enter your phone’s passcode or facial ID to reach this part of the Amazon app.
- If you’re signed up for Two-Step Verification, you’ll get a prompt to submit a One-Time Password.
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Tap Edit next to your email address. You'll see an email address listed under your name.
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Enter a new email address. Once you’ve typed it in, tap Continue .
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Enter the One-Time Password (OTP) and tap Continue . Check your email—there should be an email from Amazon with a 6-digit numerical OTP. Once you’ve located it, type it into the OTP field.
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Enter your password and tap Save changes . After you've successfully verified your email address, verify your Amazon account password to save your account changes. If you don't complete this step, the updated email won’t be saved.
- Once you enter your Amazon password, get redirected back to the "Login & security" settings menu with a notification that your changes have been saved.
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Go to https://www.amazon.com in a web browser. Feel free to use any desktop or mobile web browser to change your email address.
- Log in if prompted.
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Hover your cursor over your name. Find this in the upper right corner of the page; a menu will drop down.
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Click Account . Look for this on the right side of the drop-down menu under the "Account" header.
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Click Login & security . Spot this near the top of the page next to an icon of a padlock inside of a shield.
- Enter your password if you’re prompted to do so.
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Click Edit next to your email. Look for an email listed under your name.
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Enter your new email address and click Continue . Make sure that you can verify this email address.
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Complete the Anti-Automation Challenge, if prompted. If you are not prompted to verify that you're not a robot, you can skip this step. Otherwise, respond to the prompt and click Continue .
- This may involve completing a CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart) challenge, like typing in a series of obscured letters and numbers.
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Enter the One-Time Password (OTP) sent to your email and click Continue . You'll need to access that new email address to get the OTP from Amazon. Once you have it, type it into the OTP field and click Continue to proceed through the process.
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Enter your password and click Save changes . After you've successfully verified your email address, type in your Amazon account password to save your account changes. If you don't complete this step, your email change won’t be saved.
- Once you enter your password, you'll be directed back to the "Login & security" settings menu with a notification that your changes have been saved. [1] X Research source
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About This Article
Article Summary
X
1. Open Amazon
.
2. Tap the three-line menu
icon.
3. Tap Your Account
.
4. Tap Login & security
.
5. Tap Edit
next to your email address.
6. Enter a new email address and tap Continue
.
7. Enter the OTP and tap Continue
.
8. Enter your Amazon password and tap Save changes
.
Did this summary help you?
Thanks to all authors for creating a page that has been read 88,125 times.
Reader Success Stories
- "Unable to figure out my gmail address or find my mail or remove filters. Blessedly I have finally stumbled onto a site that speaks English, wikiHow. Haven't actually solved anything yet, but now believe I can. This is a huge step for an old lady!" ..." more
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"Unable to figure out my gmail address or find my mail or remove filters. Blessedly I have finally stumbled onto a site that speaks English, wikiHow. Haven't actually solved anything yet, but now believe I can. This is a huge step for an old lady!"
..."
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"I was incorrect in stating that the information was not helpful. Amazon made me sign in again in order to change my email address."
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"This helped so so much! Big thanks to you - as I was going around in circles."
"A simple way to change my email address and password."
