How to Contact Roku: The Best Ways to Get Help Now

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Need Roku’s contact info? Tips & tricks to reach a live support agent

Written by Nicole Levine, MFA

Last Updated: October 30, 2024 Fact Checked

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Calling Roku

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Chatting with Roku

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Contacting on X/Twitter

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Other Contact Options

It might seem tough to contact a real person at Roku, but it's easier than you think! You can call Roku to get support for account issues, help setting up your new Roku product, or help with a Smart Home product. For other issues, you can chat with Roku Support through the website. Roku Support is also available on X/Twitter daily from 9 AM to 9 PM PT. Roku does not have an email address for support, though you can email Roku for security, legal, and PR concerns. This guide will teach you the easiest ways to reach a real human at Roku.

The Best Ways to Contact Roku Support

Call Roku at (816) 272 - 8106
Chat with Roku at support.roku.com/contactus
Tweet or DM @RokuSupport on Twitter
Email security@roku.com to report security issues

Section 1 of 4:

Calling Roku

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If you have an account issue, need support for a Roku Smart Home product, or are having trouble setting up a new Roku device for the first time, you can call Roku at (816) 272 - 8106.

Section 2 of 4:

Chatting with Roku

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Go to https://support.roku.com/contactus/ in a web browser. If you need help with any Roku product, are having trouble with Wi-Fi, need account support, or for help with channels or viewing, you can chat with Roku support through the support site.
- If you're not signed in with your Roku account, click Sign in at the top-right corner to sign in now.
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Select a category. The options that will lead you to live chat support screen are:
- Account, payments & subscriptions
- Remote controls
- Device issues
- Roku features
- Roku Smart Home
- Wi-Fi & connectivity
- Channels & viewing
- Audio devices
Most options will prompt you to select your Roku model to continue. However, if you selected Account, payments & subscriptions , you won't need to—instead, click A different account issue at the bottom to reach chat support.
This opens a chat window where you can type your question or concern. It may take a few moments to connect you to a representative.

Section 3 of 4:

Contacting on X/Twitter

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1
Send a direct message to @RokuSupport. The best way to get help from a real person at Roku through X/Twitter is to send a private message . Support is available through X daily from 9 AM to 9 PM PT. ^{[1]
X
Research source} If you don't have an X account, you'll need to create one first. To send a direct message:
- Open the X app on your phone or tablet or sign in to https://www.x.com in a web browser.
- Click or tap the search icon and type rokusupport .
- Select @RokuSupport .
- Click or tap the envelope icon to start a DM.
- Type your question or concern. Be sure to mention which Roku product you have, and your username if you're having an account problem. Do not include your password or other sensitive information.
- You'll usually hear back on the same day, but give it at least one full business day before messaging them again.
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Tweet at @RokuSupport. If you have a general complaint or concern that doesn’t require you to provide private info, you can tweet @RokuSupport instead. Your tweet can be a maximum of 280 characters, so you'll have to be brief. ^{[2]
X
Research source} Tweets are not private , so do not include credit card numbers, account numbers, addresses, or phone numbers. To tweet at Roku:
- Open the X app on your phone or tablet or sign in to https://www.x.com in a web browser.
- Click or tap the search icon and type rokusupport to search for and select @RokuSupport.
- Click or tap the + or feather button to start a new tweet.
  - Because you're already on the Roku Support page, starting a new tweet will add "@RokuSupport" to the beginning of your tweet.
- Explain your issue. For example, "I need to know why the WeTV channel isn't working on any of my Rokus. Please contact me.").
- If the Roku Support team needs more information, they'll reply with a link that allows you to contact them privately.

Section 4 of 4:

Other Contact Options

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Roku partners and developers. If you are a Roku Partner, you can fill out the contact form at https://developer.roku.com/contact to get support. This form will only work for developers and partners who can provide a channel name, ID, and other relevant details. Regular home Roku users won't be able to use this form to contact Roku. ^{[3]
X
Research source}
- If you're not a Partner but want to become one, visit https://developer.roku.com/therokuchannel and click Apply now .
If you've encountered a security issue, email security@roku.com to report it. You'll need to encrypt any vulnerability reports using the Roku Security Team PGP key, which you'll find at https://www.roku.com/about/security-team-public-pgp-key .
If you're interested in advertising with Roku, fill out the contact form at https://advertising.roku.com/contact .
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Media contacts. If you're in the media, you can find the email addresses of all Roku PR contacts at https://newsroom.roku.com .
- You may need to speak to a media contact if you're interested in interviewing a Roku representative or have public relations-related questions.
If you need to contact Roku's legal department, you can send an email to generalcounsel@roku.com, or call the Senior Vice President & General Counsel's office at 408-556-9391. ^{[4]
X
Research source}