Q&A for How to Cancel an Order on eBay

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How can I change the size of an item I ordered?

Community Answer

If you chose the wrong size during checkout, and the size you want is available, try messaging the seller ASAP if it hasn't shipped out your item yet. If they don't receive your message before they ship, there's nothing you can do until you receive the item to exchange it.

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Question

Can a seller cancel if a buyer is taking too long to pick up an item that was bought?

Community Answer

Yes, as long as there is no communication coming from the buyer after several reminders. The buyer should understand that the seller is waiting for the payment.

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Question

Is it common for an order that I paid for to be cancelled, with the reason stating that the item has already been sold?

Community Answer

This is a very rare case, and either means the seller changed his mind or got a better offer and left you in the dirt. It also could mean the account is scammed.

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Question

The buyer purchased the item and messaged to cancel order. The seller canceled the order and asked buyer to accept cancel request so he could receive the refund, but the buyer did not know how to do this. Could you let me know how the seller can tell the buyer where he can go to cancel the order?

Community Answer

The buyer will receive a message from eBay with easy to understand instructions about how to cancel his order directly in his message box on eBay, as well as a copy in his registered email.

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Question

Can I give a seller a negative feedback if he refused to send me an invoice and cancelled my transaction for a fake reason?

Community Answer

Yes, those are good reasons to leave negative feedback about a seller and report him to eBay.

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Question

If I make a Buy Now purchase on eBay and the seller then says it is back-ordered, can I cancel the order?

Community Answer

You can usually contact the seller directly to cancel. Typically, sellers will accept your request and refund you within a day or two. if you haven't heard anything from them for more than a few days after requesting to cancel, you may be able to open a case on eBay against them. However, your best option is to try and contact the seller first. Remember to keep all communication on eBay and not via email/text so that eBay can more easily help you if necessary.

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Question

Why has the cancel option has been removed by eBay?

Community Answer

If you don't see this option, the order is either more than an hour old or has already shipped. If the order is more than an hour old but hasn't shipped yet, you can still send a cancellation request by selecting "Contact seller."

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Question

I requested a return, as the item description did not match the item or photo. The seller is refusing. It has been only a few hours, do I need to wait three days to ask eBay to step in and help?

Community Answer

Yes. However, when you do, make sure to explain the situation fully and collect the seller's details in advance.

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Question

How do I cancel an order?

Community Answer

Follow the instructions listed in the article above.

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Question

When I win a bid, can the seller cancel the order, or do I have to pay? Is there another way to cancel the purchase?

Community Answer

Yes, the seller can cancel the transaction if they want to. A bid or clicking to buy something is a contract to purchase, so you need to remember that. A good seller should cancel the order, since the seller gets no bad marks if it hasn't been paid for yet, but they must have it on record that this was requested by the buyer.

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