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Q&A for How to Change a Flight on Southwest
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QuestionIf I booked a flight over the phone, will it show up in my online account?Community AnswerYes, it should show up in your online account.
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QuestionAre there any fees or taxes on a changed flight?Community AnswerThere are no fees for changing a Southwest flight, provided the new flight is the same price as (or cheaper) than the original flight. However, for a more expensive flight, you will have to pay the difference (this may include tax).
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QuestionWhat if you don't know when you will reschedule your new flights?SapphireGalaxyCommunity AnswerFlight credit will be good for up to a year from the purchase date of the original flight, and this has been extended (during the coronavirus pandemic) up to September 2021. So if you cancel a flight now (May 2020), you will be able to rebook it any time between now and September 2021.
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QuestionCan I get a voucher for a flight I can not take but will reschedule at later date?SapphireGalaxyCommunity AnswerYes, if you cancel the flight in advance, you will get flight credit that is available for (as of May 2020) up to one year since the date you originally booked the flight (*not* one year from the flight date).
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QuestionI need to change the name on a flight.SapphireGalaxyCommunity AnswerYou will probably have to call customer service, changing passenger information is not available online.
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