Q&A for How to Clean up a Computer & Fix Problems for Free

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  • Question
    Is there a free program to clean up my computer?
    Jeremy Mercer
    Computer Repair Technician
    Jeremy Mercer is the Manager and Head Technician at MacPro-LA in Los Angeles, CA. He has over ten years of experience working in electronics repair, as well as retail stores that specialize in both Mac and PC.
    Computer Repair Technician
    Expert Answer
    Totally. There are plenty of free options out there, although you can probably clean the computer yourself just by deleting things you're no longer using.
  • Question
    What can I use to wipe my computer screen and case?
    Jeremy Mercer
    Computer Repair Technician
    Jeremy Mercer is the Manager and Head Technician at MacPro-LA in Los Angeles, CA. He has over ten years of experience working in electronics repair, as well as retail stores that specialize in both Mac and PC.
    Computer Repair Technician
    Expert Answer
    Just use a dry microfiber cloth. That's going to be the best option out there.
  • Question
    What's the best malware program for free?
    Jeremy Mercer
    Computer Repair Technician
    Jeremy Mercer is the Manager and Head Technician at MacPro-LA in Los Angeles, CA. He has over ten years of experience working in electronics repair, as well as retail stores that specialize in both Mac and PC.
    Computer Repair Technician
    Expert Answer
    Malwarebytes is probably the most well-known free option, and it's the one I'd recommend highly. Run that at least once a week to make sure you keep malicious programs off of your computer.
  • Question
    My mouse pointer keeps freezing up. How can I fix this?
    Community Answer
    Try cleaning the bottom of the mouse -- that might help. If not, try to move the mouse over a different area on the desk. Check that the batteries are working too, if it is a wireless mouse. If it still doesn't improve, it may need a good clean inside or it may need replacing.
  • Question
    What can I do if my left laptop key is stuck?
    Community Answer
    See if you can get a fingernail under it and gently pry it up; a needle, paperclip or a small piece of photo paper might work as well. Also, try pushing down the right key and tapping the left.
  • Question
    What do I do if my PC was hacked wirelessly by someone and they have control of my settings?
    Community Answer
    If have control of the mouse, first disconnect from your Wi-Fi. This prevent the hackers from controlling your computer remotely. After disconnecting from the Internet, restart your computer in Safe Mode. Run antivirus cleaners, disk cleanup and delete temporary files. Do not reconnect to the Internet until all scans are complete and malware removed. Activate Windows Defender, Disk Cleanup, Norton Antivirus, Avast, or other protection utilities you have, and uninstall recently-installed programs.
  • Question
    My computer is running too slow in Windows 10. How can I fix it for free?
    Community Answer
    There are many reasons for a slow-working computer: 1) Your Hard disk drive may be too fragmented. To avoid this use a defragmenting program (Windows Defrag, Defraggler, etc.) about once a month to "resort" the information. 2) You have way too many internet leftovers (cookies, temporary files, etc. ). Use CCleaner regularly. 3) You may have too many programs running at the same time at the computer start up. Disable the useless ones with Task Manager.
  • Question
    My computer comes on but it doesn't go past the HP screen windows. It just says start up menu screen. What can I do?
    Community Answer
    Shut down the notebook. Remove the AC Adapter and then remove the battery. Hold down the power button for a full minute. Re-insert the battery, plug in the AC Adapter and see if the notebook will start.
  • Question
    Why are 5 and 6 the only digits that work on my keyboard?
    Community Answer
    That sounds like a hardware issue. If it's a desktop, buy a new keyboard. If it's a laptop, buy a USB or wireless keyboard and use that instead. You will find it easier if you get an external mouse as well.
  • Question
    What if my disc player is not playing properly?
    Community Answer
    Power off the CPU (and monitor too, to avoid electrostatic discharge). Unplug and detach the hardware inside the CPU, then unplug again and re-install it. Test to see it it's okay. If not, just buy a new one or check if a friend or relative has an additional player he/she wishes to sell.
  • Question
    What do I do if my computer is not connecting to my network?
    Community Answer
    Did it used to connect previously and stopped or is it a new addition? If it used to connect but stopped, try resetting your router. If a password was changed, make sure to update the new computer. Check the network card and its settings. Is the network dynamic or fixed IP? Make sure your configuration matches and properly update if a new IP. Is the network wireless? Make sure nothing is possibly blocking the signal. A new couch can sometimes interfere. Did you move the computer or router to a different location? More walls can affect the signal. Also, cable length can be a factor. How old is the set up? Cables get old. Maybe they need replacing.
  • Question
    How do I remove PogoGames from my computer?
    Community Answer
    Press the windows button, then type "Programs and Features". Run it, then scroll to whatever program you are trying to uninstall. Double click it to uninstall.
  • Question
    How can I fix my sound problems?
    Community Answer
    You can fix a sound problem by restarting your device, or googling the make/model of your computer and seeing if there are any driver updates you need to install.
  • Question
    Why can't I download PDF files?
    Dylux
    Community Answer
    Make sure you have Adobe Reader or Adobe Acrobat installed on your device.
  • Question
    What do I do if my computer won't open its OS?
    Rishikesh Kumar
    Community Answer
    Sometimes not shutting down properly causes this. Try to open the computer in safe mode.
  • Question
    What do I do if my laptop isn't connecting to the network?
    Steffan Rowe
    Community Answer
    The computer's network adapter might not be enabled. Try to restart your router. Try using the LAN, wired connection.
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