Q&A for How to Close a Hotmail Account

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If I delete an email account on my laptop, will it be cancelled on other devices as well?

Community Answer

Yes.

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How do I delete my Hotmail account if I forgot my password?

Community Answer

You can reset your password. You won't be able to delete the account if you're completely unable to log in though.

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Question

If I close my Hotmail account, will I lose access to files stored in OneDrive?

Community Answer

Yes - you'll lose any information associated with your account, be it contacts, personal information, email history, or OneDrive documents.

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Question

When I opened an email account, I gave an invalid alternative email address because I was unaware it had changed. Does this create a problem for me using my account?

Community Answer

The only time this would be an issue would be if you forgot your password and needed to recover it. If you input your cell phone number, you can use that as an alternative means of password recovery, should you need it in the future.

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Question

I don't remember my account information. What can I do?

Community Answer

Choose the "Forgot my Password" option from the main page and follow the prompts, your account should be linked to a phone number or alternate email address where you will receive further instruction.

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Question

What notice will a person get if they send an email to my closed account?

Community Answer

If your account has been closed for more than 60 days, the email will be returned; however, within the 60-day window, the person won't receive a notice of any kind.

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Question

Can I delete Hotmail permanently with my phone?

Community Answer

You can't use the mobile app to delete your Hotmail account, but you can use a mobile browser (e.g., Chrome) to open the account deletion page and follow the steps.

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If I delete my Hotmail account, will it cancel my Office 365 subscription?

Community Answer

Yes! If you close your Microsoft account, in addition to not being able to sign in to or access Skype, you'll no longer be able to sign in to other Microsoft consumer products or services such as Outlook.com, Office Online, OneDrive, Xbox Live, or Windows.

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