Q&A for How to Dispute an Uber Fare

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Question

How can I contact Uber about my credit card being charged for a fare I didn't take?

Community Answer

You should call them. They are pretty good about handling situations such as yours and will likely refund your money.

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Question

How do I get a refund for an overcharge that does not match the receipt?

Community Answer

Call Uber support and provide the time and fare amount. They will be able to refund you if you are able to prove the discrepancy.

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Question

What do I do if I accidentally got an Uber Select and didn't notice until after the trip?

Community Answer

Unfortunately, you did technically order and use the service in this case, which means you'll need to pay for it--unless, of course, you selected a different option (UberX, for example) and an Uber Select showed up. In that case, you can likely dispute the trip details with the "My vehicle wasn't what I expected" option for that specific ride.

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Question

How do I dispute several recent Uber charges to my credit card?

Community Answer

You have to do it through your credit card company. Contact the company and let them know that the Uber charges are fraudulent. They should be able to have them removed from your account.

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Question

What do I do if I left my phone in an Uber car and the driver won't return my calls after I've left multiple messages?

Community Answer

Use the 'I lost an Item' option on the website, and select 'I couldn't reach my driver'.

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Question

They charged me for a fare that I didn't take, but they won't refund the money. What can I do?

Community Answer

One option is to file it as a fraudulent charge on whatever account was used. Your bank can then handle the transaction with Uber and possibly get it refunded.

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Question

What is Uber customer service's phone number?

Community Answer

There is no phone number to contact Uber. You can only go through the app and choose their options for assistance. My reply was that I had a message response to my request. Their response was a green box with a ✅ and nothing more.

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