Q&A for How to Reset a HTC Smartphone when Locked Out

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Question

How can I access the wifi or mobile data once the phone is locked?

Community Answer

You can't. Once your phone is locked, it is "disabled." This means that you can't do anything on it.

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Question

How can I remove the lock screen pattern?

Community Answer

Open Settings. You can find Settings in the app drawer or by tapping the cog icon in the upper-right corner of the notification shade. Select Security. Tap Screen Lock. Select None. If you have an existing secure unlock (pattern, PIN, password or fingerprint scan) you’ll be prompted to enter it before you can disable the lock screen. You have now removed your lock screen completely; when you power on your phone in the future, you will be immediately taken to whatever screen was active when you last used the device.

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Question

What do I do if my phone is frozen?

Community Answer

Hold the power button for a few seconds, it should shut down. Then, press the power button again to turn it back on.

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Question

How do you use the old password if you forgot it?

Community Answer

Once you've factory reset or logged in your Google account, set up a new password, then change it back to the old one.

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Question

How do I factory reset my phone?

Community Answer

It depends on what type of OS you are using. On an Android phone, follow these steps: Go to the main menu, then settings, then "back up and reset." Choose "Factory data reset."

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Question

How do I remove the back of my HTC phone?

Community Answer

Locate the seam on the side of the phone in between the front and back, then using nail or another small object pry along the seam until the back pops off.

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Question

My HTC doesn't have a factory reset option. What should I do?

Community Answer

All HTC phones have this. Turn it off, then hold volume down, then hold the power button while still holding the volume down.

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