How to Contact Ticketmaster: Customer Service Number for Refunds & More

PDF download Download Article
Plus, what customers really think of Ticketmaster's service
PDF download Download Article

If you need to call Ticketmaster’s customer service number for a refund or help with another ticketing issue, you’re in the right place! In this article, we’ll show you how to get in touch with Ticketmaster by phone, chat, or email. We’ll also explain why Ticketmaster’s customer service (and the company as a whole) gets a bad rap from customers and artists.

Best Ways to Contact Ticketmaster Customer Service

  • Call Ticketmaster’s toll-free customer service phone number at 1 (800) 653-8000 .
  • To use the chat feature, log in to Ticketmaster and find your order under “My Tickets.” Click the chat icon to open a customer service chat window.
  • Submit this email form from Ticketmaster’s “Contact Us” page to request assistance via email.
Section 1 of 4:

What’s Ticketmaster’s customer service phone number?

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5f\/Ticketmaster-Customer-Service-Phone-Number-Step-1.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-1.jpg","bigUrl":"\/images\/thumb\/5\/5f\/Ticketmaster-Customer-Service-Phone-Number-Step-1.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Ticketmaster’s toll-free customer service number is 1 (800) 653-8000 . This number operates from 9am to 8:30pm (local time) on weekdays, 9am to 7pm on Saturdays, and 9am to 6pm on Sundays. [1]
    • When you call, follow the voice prompts to provide more information about your account and what you need help with.
    • There’s no guarantee you’ll get connected to a live person. Ticketmaster has cut many real life agents from their phone lines in recent years, although some segments of their market may still have actual employees answering the phone. [2]
    • The average wait time is about 3 minutes, with the longest waits on Fridays and the shortest waits on Sundays.
    • If you live in Alaska or Hawaii, the phone line’s hours of operation follow Pacific Time.
    • For international customer service, call 1 (310) 867-7000 .
    2. Advertisement
Section 2 of 4:

Getting Help via Chat

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7e\/Ticketmaster-Customer-Service-Phone-Number-Step-2.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-2.jpg","bigUrl":"\/images\/thumb\/7\/7e\/Ticketmaster-Customer-Service-Phone-Number-Step-2.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Since you can only access the chat icon from your upcoming or previous orders, you’ll need to have placed an order first. This option is good if you need day-of assistance with tickets or are having difficulty getting through to an agent on the customer service phone line.
    • A virtual chat assistant is available 24/7. To speak to an actual agent, use the chat feature between 9am and midnight (Eastern Time). [3]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d7\/Ticketmaster-Customer-Service-Phone-Number-Step-3.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-3.jpg","bigUrl":"\/images\/thumb\/d\/d7\/Ticketmaster-Customer-Service-Phone-Number-Step-3.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Go to Ticketmaster.com and click “Sign In/Register” in the upper right corner to login or create an account. Once you’re in, click “My Account” in the upper right corner and then select “My Tickets” from the menu that appears.
    • Select “Upcoming Events” to access tickets for a future show or “Past Events” to see orders from shows that have already happened.
    • Click “View Order Details” next to the event you need assistance with. Then, click the chat icon inside the “Need Help With Your Order?” box on the left side of the screen. A chat window will open automatically.
    • Be warned that many users have reported unstable connections or chat windows that time out before their issue is resolved. [4]
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/78\/Ticketmaster-Customer-Service-Phone-Number-Step-4.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-4.jpg","bigUrl":"\/images\/thumb\/7\/78\/Ticketmaster-Customer-Service-Phone-Number-Step-4.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Open the Ticketmaster app and log in. Then, tap “My Tickets” at the center of the bottom of the screen. Tap “Help” in the upper right corner of the screen, then choose “Have tickets and need help?” from the list of options.
    • An order page will appear. Select the order you need assistance with and a chat window will open automatically.
    4. Advertisement
Section 3 of 4:

Getting Help via Email

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/83\/Ticketmaster-Customer-Service-Phone-Number-Step-5.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-5.jpg","bigUrl":"\/images\/thumb\/8\/83\/Ticketmaster-Customer-Service-Phone-Number-Step-5.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If you’re having issues accessing your online account, don’t have tickets, or can’t find your ticket in your account (like if you tried to accept a ticket transfer but it’s not appearing, for example), then the Ticketmaster email is the way to go.
    • Ticketmaster claims to respond to customer emails within 24 hours, but there is a chance it can take longer. Some customers report waiting days for a reply or not hearing back from Ticketmaster until after their event has passed. [5]
    • If your problem is urgent, try calling them after sending your email to increase your chances of getting help fast.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/95\/Ticketmaster-Customer-Service-Phone-Number-Step-6.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-6.jpg","bigUrl":"\/images\/thumb\/9\/95\/Ticketmaster-Customer-Service-Phone-Number-Step-6.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Fill out the form on this landing page to send Ticketmaster an email. Ticketmaster doesn’t list a formal customer service email address, so fill out the fields in the submission form and click “Submit” at the bottom of the page to send one. You will need the email address associated with your Ticketmaster account.
    • To find this form on your own, go to the Ticketmaster homepage and select “Contact Us” at the very bottom of the page under “Helpful Links.” Then, select “Don’t Have Tickets or Can’t Sign In? Email Us.”
    • You may have seen the email address customer_support@email.ticketmaster.com before. However, this account is only used to send messages to customers and is not monitored.
    3. Advertisement
Section 4 of 4:

Is Ticketmaster’s customer service good?

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e2\/Ticketmaster-Customer-Service-Phone-Number-Step-7.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-7.jpg","bigUrl":"\/images\/thumb\/e\/e2\/Ticketmaster-Customer-Service-Phone-Number-Step-7.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    According to brand review site Consumer Affairs , Ticketmaster gets 1.1/5 stars. The site reports that customers are largely dissatisfied with Ticketmaster, with only 4% of people saying their issue was resolved successfully after contacting customer support. The most common issues customers need help with are refunds, requests for information, or other product services. [6]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7c\/Ticketmaster-Customer-Service-Phone-Number-Step-8.jpg\/v4-460px-Ticketmaster-Customer-Service-Phone-Number-Step-8.jpg","bigUrl":"\/images\/thumb\/7\/7c\/Ticketmaster-Customer-Service-Phone-Number-Step-8.jpg\/v4-728px-Ticketmaster-Customer-Service-Phone-Number-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Once Ticketmaster merged with Live Nation in 2010, they basically formed a monopoly, or a market without significant competition. Because of that, they don’t have much motivation to improve their customer service (or the services they provide to venues, artists, and artists’ management, either). [7]
    • Gary Witt, the executive director of the Pabst Theater Group in Milwaukee, WI has even gone so far as to say, “Nobody likes Ticketmaster.” [8]
    • A great example of Ticketmaster’s failure to serve customers was the platform’s meltdown when singer Taylor Swift announced her Eras tour. The heavy web traffic broke the site and caused huge wait times and high ticket prices because there was no alternative to find tickets.
    • The monopoly has become so severe that the US Department of Justice (DOJ) may file an antitrust lawsuit to reverse the merger, although many are skeptical this will do much to curb Ticketmaster’s power.
    3. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      How to
      Contact Facebook: Easy Ways to Get Account Help
      5 Simple Ways to Contact Google Support for Gmail
      4 Quick Ways to Contact Instagram Support for Help
      How to
      Contact Roblox
      How to
      Contact Steam Support
      How to
      Contact Twitter: Email, Support Tickets, Forms, & More
      6 Easy Ways to Contact Uber Eats About Order Issues
      How to
      Contact PlayStation
      How to
      Contact TikTok: 8 Ways to Get Support
      How to
      Contact British Gas
      3 Ways to Get Order Support, Account Help, and More from Shein
      How to
      Get In Touch with UPS Fast
      How to
      Contact Microsoft
      How to
      Contact Amazon UK
      Advertisement

      References

      1. ↑ https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?language=en_US
      2. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      3. ↑ https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?language=en_US
      4. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      5. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      6. ↑ https://www.consumeraffairs.com/entertainment/ticketmaster.htm
      7. ↑ https://www.vox.com/the-goods/23569504/ticketmaster-monopoly-live-nation-taylor-swift-antitrust-clyde-lawrence
      8. ↑ https://www.vox.com/the-goods/23569504/ticketmaster-monopoly-live-nation-taylor-swift-antitrust-clyde-lawrence

      About This Article

      Thanks to all authors for creating a page that has been read 912 times.

      Did this article help you?

      Advertisement