How to Contact Ticketmaster: Customer Service Number for Refunds & More

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Plus, what customers really think of Ticketmaster's service
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If you need to call Ticketmaster’s customer service number for a refund or help with another ticketing issue, you’re in the right place! In this article, we’ll show you how to get in touch with Ticketmaster by phone, chat, or email. We’ll also explain why Ticketmaster’s customer service (and the company as a whole) gets a bad rap from customers and artists.

Best Ways to Contact Ticketmaster Customer Service

  • Call Ticketmaster’s toll-free customer service phone number at 1 (800) 653-8000 .
  • To use the chat feature, log in to Ticketmaster and find your order under “My Tickets.” Click the chat icon to open a customer service chat window.
  • Submit this email form from Ticketmaster’s “Contact Us” page to request assistance via email.
Section 1 of 4:

What’s Ticketmaster’s customer service phone number?

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  1. Ticketmaster’s toll-free customer service number is 1 (800) 653-8000 . This number operates from 9am to 8:30pm (local time) on weekdays, 9am to 7pm on Saturdays, and 9am to 6pm on Sundays. [1]
    • When you call, follow the voice prompts to provide more information about your account and what you need help with.
    • There’s no guarantee you’ll get connected to a live person. Ticketmaster has cut many real life agents from their phone lines in recent years, although some segments of their market may still have actual employees answering the phone. [2]
    • The average wait time is about 3 minutes, with the longest waits on Fridays and the shortest waits on Sundays.
    • If you live in Alaska or Hawaii, the phone line’s hours of operation follow Pacific Time.
    • For international customer service, call 1 (310) 867-7000 .
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Section 2 of 4:

Getting Help via Chat

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  1. Since you can only access the chat icon from your upcoming or previous orders, you’ll need to have placed an order first. This option is good if you need day-of assistance with tickets or are having difficulty getting through to an agent on the customer service phone line.
    • A virtual chat assistant is available 24/7. To speak to an actual agent, use the chat feature between 9am and midnight (Eastern Time). [3]
  2. Go to Ticketmaster.com and click “Sign In/Register” in the upper right corner to login or create an account. Once you’re in, click “My Account” in the upper right corner and then select “My Tickets” from the menu that appears.
    • Select “Upcoming Events” to access tickets for a future show or “Past Events” to see orders from shows that have already happened.
    • Click “View Order Details” next to the event you need assistance with. Then, click the chat icon inside the “Need Help With Your Order?” box on the left side of the screen. A chat window will open automatically.
    • Be warned that many users have reported unstable connections or chat windows that time out before their issue is resolved. [4]
  3. Open the Ticketmaster app and log in. Then, tap “My Tickets” at the center of the bottom of the screen. Tap “Help” in the upper right corner of the screen, then choose “Have tickets and need help?” from the list of options.
    • An order page will appear. Select the order you need assistance with and a chat window will open automatically.
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Section 3 of 4:

Getting Help via Email

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  1. If you’re having issues accessing your online account, don’t have tickets, or can’t find your ticket in your account (like if you tried to accept a ticket transfer but it’s not appearing, for example), then the Ticketmaster email is the way to go.
    • Ticketmaster claims to respond to customer emails within 24 hours, but there is a chance it can take longer. Some customers report waiting days for a reply or not hearing back from Ticketmaster until after their event has passed. [5]
    • If your problem is urgent, try calling them after sending your email to increase your chances of getting help fast.
  2. Fill out the form on this landing page to send Ticketmaster an email. Ticketmaster doesn’t list a formal customer service email address, so fill out the fields in the submission form and click “Submit” at the bottom of the page to send one. You will need the email address associated with your Ticketmaster account.
    • To find this form on your own, go to the Ticketmaster homepage and select “Contact Us” at the very bottom of the page under “Helpful Links.” Then, select “Don’t Have Tickets or Can’t Sign In? Email Us.”
    • You may have seen the email address customer_support@email.ticketmaster.com before. However, this account is only used to send messages to customers and is not monitored.
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Section 4 of 4:

Is Ticketmaster’s customer service good?

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  1. According to brand review site Consumer Affairs , Ticketmaster gets 1.1/5 stars. The site reports that customers are largely dissatisfied with Ticketmaster, with only 4% of people saying their issue was resolved successfully after contacting customer support. The most common issues customers need help with are refunds, requests for information, or other product services. [6]
  2. Once Ticketmaster merged with Live Nation in 2010, they basically formed a monopoly, or a market without significant competition. Because of that, they don’t have much motivation to improve their customer service (or the services they provide to venues, artists, and artists’ management, either). [7]
    • Gary Witt, the executive director of the Pabst Theater Group in Milwaukee, WI has even gone so far as to say, “Nobody likes Ticketmaster.” [8]
    • A great example of Ticketmaster’s failure to serve customers was the platform’s meltdown when singer Taylor Swift announced her Eras tour. The heavy web traffic broke the site and caused huge wait times and high ticket prices because there was no alternative to find tickets.
    • The monopoly has become so severe that the US Department of Justice (DOJ) may file an antitrust lawsuit to reverse the merger, although many are skeptical this will do much to curb Ticketmaster’s power.
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      References

      1. ↑ https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?language=en_US
      2. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      3. ↑ https://help.ticketmaster.com/hc/en-us/articles/9605825450129-How-to-Contact-Us?language=en_US
      4. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      5. ↑ https://www.nytix.com/news/ticketmaster-closes-down-phone-lines
      6. ↑ https://www.consumeraffairs.com/entertainment/ticketmaster.htm
      7. ↑ https://www.vox.com/the-goods/23569504/ticketmaster-monopoly-live-nation-taylor-swift-antitrust-clyde-lawrence
      8. ↑ https://www.vox.com/the-goods/23569504/ticketmaster-monopoly-live-nation-taylor-swift-antitrust-clyde-lawrence

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