Welcome to the wikiHaus Lab update! Here’s what’s new for December 4th:

:rocket: What’s happening?
We’re going to be adding Pinterest share buttons on article images. The test will start off on about 5% of articles.
:mag: Who’s working on it?
Jordan in engineering is working on this project.
:dart: What’s the goal of this?
We are curious to see if people share articles more when they can share them on Pinterest. This could potentially bring more readers to wikiHow, and help move the mission forward.

:rocket: What’s happening?
We have a new Tech Help page which collates a variety of tech help articles on one page. You can get a bit of an early sneak peek HERE - this page is not yet available to logged out users!
:mag: Who’s working on it?
Aaron in engineering is working on this project
:dart: What’s the goal of this?
The goal here is to have a more robust and professional looking page for tech offerings. Visual is also testing out new formats like this to consider what a category page might look like in the future.

:rocket: You may have noticed:We have been moving some wikiHow-related articles to the wikiHow namespace. This will ensure they are always available and don’t get picked up by stub bot.

:rocket: Coming up:
:star:In-house banners promoting some of the new wikiHow course content I’ve written about previously are coming soon. These will only be shown to readers with a wikiHow account who are not active contributors. You can see an example of what someone might see HERE . This shows the reader that we have a special interest course on wine tasting that they might want to check out.

:star:The first live membership test will likely go live this month. This test will offer PDF downloads of articles, along with special access to Expert Q&A. The “print” button on articles will not be changed. The membership version will just offer a cleaner experience to save wikiHow articles to read offline.

We’ve discussed this at the meetup and in various Lab updates, but it’s worth reiterating here that active and engaged wikiHow community members (i.e., pretty much anyone who is reading this thread) are welcome to free access to any of our courses or other new content offerings, and that will never change. If you ever see a course or feature on wikiHow that you’re interested in, just let me know and we’ll make sure you have access to it. Similarly, if we had specialty content that would be beneficial for educators or non-profits, for example, then we would be more than happy to provide free access to them.

The core of wikiHow has and always will be the mission, but as we’ve talked about before, the changing internet landscape means that we need to adapt and change with it if we want to continue to be successful. The decision to experiment with membership and other premium features was not taken lightly, and it was done with an understanding of the importance of keeping the vast majority of our content free for everyone, and helping wikiHow thrive in an environment where Google continues to make things more difficult for publishers all the time.

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One impact of this change that I’ve already noticed is that it’s more difficult to quickly search for the articles related to wikiHow that you are trying to find. Granted the workaround is to do an advanced search and include the wikiHow namespace, it’s something I’ve noticed already that had had some (albeit minor) impact.:slight_smile:

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Yes, that’s definitely a thing - I’m hoping to leave all tool-related articles, but am totally open to reassessing in general if it causes more issues than it fixes!

Perhaps we could create a list of useful-but-in-namespace articles somewhere for easy access?

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Thanks Jayne for this helpful update. I thought the courses were charged. It’s cool that they are free for us.:gift_heart:

I hope Jordan and Aaron bring this project to completion and be successful.:smiley:

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That’s cool about the Tech Help page- I may have accidentally downloaded a virus on my phone, which is why I’m using my laptop:flushed:

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These updates look great! Thanks, Aaron and Jordan (and the entire wikiHow team):slight_smile:

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These changes look great. I think that they will help move wikiHow forward. I did want to share some ideas that I had though when I was reading through them. They might not be great, but I thought that I would put them out there just to see what others think, and maybe they could lead to better ideas.

For the Tech Help page, maybe some sort of Community Q&A feature could be integrated with it. I’m not sure how it could be done, but it’s just an idea. Maybe it could also be a membership thing as well. I’m not sure.

Also, for moving wikiHow related articles, I hope that some changes can be made to search to include these pages in the regular search results for logged in users. If that’s not possible though, then what about a page like the tech help page, but for wikiHow tools? This page could then be linked on the Dashboard so that it’s easy for new contributors to find it.

Also, for the in house banners promoting wikiHow courses, maybe they can also be shown to users who have ad-blockers along with logged in users who are not active contributors.

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This is kind of a random question, but when it comes to the in-house banners, are they set to appear or not appear on certain types of articles, or will they pop up at random? I’m just wondering because the example screenshot is of a wine-tasting course, and that’s not something you’d want to display to someone who’s on an article about overcoming alcoholism, for example.

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So this may branch into a new topic of discussion and I feel like this was talked about in a previous post, but I’ve been seeing the content team experimenting with different article formats (listicles, “Your Most Common Questions Answered”, Carrie’s more recent articles). Considering the statement quoted above, could we be anticipating a potential shift in our traditional how-to formatting guidelines?

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@R2_d2000 thanks for sharing your ideas, these could be really helpful and good starting points for further development.

@anon74718567 that’s a really great and thoughtful question, and something that the team has been mulling over. There is a plan to create a tool to exclude certain articles from having the banners, and though it’s not in place yet, that is the goal.

@Zygomatt yeah we did briefly touch on this in November here , and I think that’s basically where we’re still at with it. We’re definitely keen to see how these articles do, and whether it’s time for a refresh, relaxation, change, or…?? in the traditional format required for wikiHow articles:slight_smile:

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So at risk of starting trouble again (I swear my goal in life isn’t to fight people on everything), I want to quote and agree with something Aasim said in another thread when it comes to premium content and access to the Q&A:

I’m disappointed. This was brought up at the virtual meetup, I specifically pointed out that not everyone can afford to pay these things even if it’s on a sliding scale (especially now that COVID has decimated the job market and people’s finances), and we were told there would be a way to access the answers without having to pay. I checked signed-out and there isn’t a way for signed-out users to access the answers without paying at least a dollar.

I know we need to make money and I will not fault anyone for that, but I just don’t see the reason to block “Staff Answers” and expert answerers behind a paywall period , considering that not only are these on the main article page and were not obviously going to be bundled with wikiHow Pro, but many of the answers (particularly from the experts) are just restating the article title - which is something we’re specifically not supposed to do in accordance with Q&A Patrol guidelines - and/or have more Not Helpful than Helpful votes. It seems really low of us to block an expert answer behind a paywall when that expert is only answering the article title or answering it incorrectly. Especially because some of these questions aren’t submitted by readers in the first place.

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Something like this would be good:

This asks for donations, and we could experiment with the same. None of us wants to fork and leave our lovely wikiHow staff behind. I really think wikiHow staff need to rethink their strategy.

Firstly, we should strive to play the SEO game—fairly. We have always ranked near the top of search results when searching for how-tos because we are wikiHow, a community-driven how-to site. We have always been concerned about readership and breaking links and all that. WMF has not ever strived to get high rankings on SEO; their pages rank high because of the free nature of their projects and because of the authoritative information present on their site.

Secondly, wikiHow is trusted as a how-to source because we have a large and diverse community. Sure we are smaller than Wikipedia, but we get hundreds of edits every day. Some days, the RC patrol backlog crosses 1000 or more. And yes, while wikiHow staff have degrees and whatnot, so do some community members. We are all an expert in our own field. We all know how to cite our sources in a manner that everyone can understand.

Thirdly, and this is going to be my biggest point: nothing should ever be hidden behind a paywall. We are a free how-to site first. We have strived to remain free as our mission is to empower people to do anything. If we start putting articles behind a paywall, people will flock elsewhere and maybe to even less authoritative sources (like Reddit or 8kun) for how-to advice.

Fourthly, we need to find a way to get money to support the site without degrading reader experience. I hate sites that have you “subscribe” to read more articles. We can run ads, we can run fundraisers, we can sell merch, we can auction off cat videos, but we CANNOTand SHOULD NOTput information behind paywalls.

If community members get frustrated, because of the right-to-fork, they are going to fork and work on wikiHow elsewhere. All CC licenses are irrevocable. With a very small staff, I can see that everyone at the wikiHow staff is concerned about getting money, and a small company managing a large site is very difficult. Even Wikimedia Foundation has a team of thousands of staff, handling issues with Wikipedia and MediaWiki. And WMF staff are also concerned about paychecks.

So wikiHow staff, go help the world. Go teach people how to fix their computer. Teach them about wine tasting or calculus. Just don’t put up paywalls. The existing paywalls should go. Or even better: have readers name a price. Give readers access to one expert Q&A, then have them name a price to get access to the rest. If they don’t want to pay, that’s okay. Someone else will.

On a side note, it would also be beneficial to have new contributions going forward that are by wikiHow community members licensed under CC BY-SA. I get that we do not want people making money off of wikiHow content, but it also prevents us from taking the fork to, let’s say, Wikimedia Foundation. I know you have spent a lot of time considering other options, but I think bold changes should get community input. If radical changes are made that community members do not like, and they feel like their voice is not being heard, then they will simply leave, set up their own wikiHow fork, register another domain, and trump wikiHow in search rankings, in the same way that the Uncyclopedia fork became more popular than the site on Fandom before Fandom Uncyclopedia was shut down.

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@anon74718567 we know that you are always looking out for the best interests of wikiHow readers and other members, and we appreciate that about you. The articles that you’re referencing are part of a split test that’s running right now - some locked Q&A offers the ability to not pay at all, and others have a minimum. The conversation that we had at the meetup has not been forgotten - this is all part of the testing and experimenting that is happening. A/B testing is something that can help prove a concept and I am hopeful for that in this case.

We hear you and understand the hesitations and disappointment that have been voiced regarding paywalled content. Unfortunately, the challenges we’ve faced with our traditional, Google-dependent revenue model have persisted, and for that reason, it’s important to continue exploring ways to diversify our means of supporting wikiHow financially. Although it’s likely that premium content in some form will be a part of wikiHow moving forward, we are mindful of our mission and we are continuing to produce and support the creation of free content. We’re going to keep experimenting in all sorts of different ways, and hopefully some of the other tests will be things we can all be excited about.

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@Awesome_Aasim on the idea of contribution banners, we definitely have been experimenting with those on the site, and are working with donation options, especially for logged out readers:slight_smile:

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I understand we need to do it to a degree, and I’m not arguing that we should have no paywalled content at all. And I’m glad that it’s an A/B test rather than everything being completely paywalled (I only saw total paywalls, but to be fair I didn’t check that many articles). What I have trepidations about is the possibility that these answers may end up fully paywalled, only for readers to gain access to them and then the answers are unhelpful or wrong. And while it’s too early in the testing stages to say, it does raise some questions about what else could end up paywalled, too - for instance, whether volunteer experts (like Matt) could end up with paywalled answers or whether volunteer answers could be paywalled down the line too.

It was stated in the initial talks about wikiHow Pro that article content would remain free. Considering that I’m pretty sure the only place you can access Q&A is from article pages (and not a Q&A search tool or something like we have for articles), I have trouble understanding why Q&A is considered a separate entity here.

e: I recognize I sound frustrated and I’m sorry. I’ve slept poorly the last week and I feel taken by surprise. I’m not frustrated with you or other staffers specifically, nor am I saying that trying to make money is wrong for us. This is just difficult for me to understand.

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I believe that there are no plans to intentionally paywall volunteer experts. I understand where you’re coming from, and I truly appreciate your concerns about quality and volunteers. I’m ensuring that all feedback is passed on.

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I’m guessing you saw my joke about auctioning off cat videos, eh?

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This morning when logging on to wikiHow’s main page, I saw big yellow button-like shapes on the front page. Below each button-like shape, I saw links to things like “Tech Help.” The glitch went away after refreshing, but perhaps an underlying issue is causing this?

I got a screenshot (it has happened two times already).

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There were some hiccups on the homepage this morning, but they’ve been fixed!:slight_smile:Thanks for letting us know FP.

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