Cara Mengatasi Masalah saat Mematikan Komputer (Windows)

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Artikel wikiHow ini akan mengajarkan cara mendiagnosis dan menyelesaikan masalah umum yang terjadi saat mematikan komputer Windows, baik dengan menerapkan penyelesaian umum maupun dengan mengatasi masalah komponen tertentu dari perangkat lunak komputer Anda.

Bagian 1
Bagian 1 dari 6:

Penyelesaian Umum

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    Semua program antivirus selain Windows Defender secara teknis merupakan program pihak ketiga. Menjalankan program antivirus pihak ketiga apa pun di komputer Anda kemungkinan akan menghambat proses mematikan komputer. Jadi, copotlah semua program antivirus pihak ketiga.
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    Program yang sedang berjalan bisa menganggu proses mematikan komputer Anda. Jadi, hentikan semua program dan aplikasi yang masih berjalan.
    • Anda bisa menghentikan program yang yang tidak mau berhenti dengan menggunakan Task Manager .
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    Penggerak USB, tetikus, pengontrol, kartu SD, dan perangkat apa pun yang mungkin terpasang pada PC bisa menghambat proses mematikan komputer. Lepaskan dan copot perangkat-perangkat ini sebelum melanjutkan proses mematikan komputer.
    • Tidak melepas perangkat yang terpasang sebelum mencopotnya bisa menimbulkan masalah pada penggerak atau informasi dalam perangkat tersebut di kemudian hari.
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    Versi sistem operasi komputer Anda, penggerak yang kedaluwarsa, atau perpaduan keduanya bisa menyebabkan masalah saat Anda mencoba mematikan komputer. Untuk memutakhirkan sistem operasi dan penggerak komputer Anda:
    • Buka Start .
    • Klik Settings .
    • Klik Update & security .
    • Klik Check for updates .
    • Tunggu sampai komputer Anda melakukan proses pemutakhiran.
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    Memutus sambungan komputer Anda dari semua jaringan nirkabel (termasuk Bluetooth) bisa mengatasi masalah saat mematikan komputer; jika benar demikian, kemungkinan Anda mengalami masalah jaringan. Menyetel komputer Anda pada Modus Pesawat merupakan cara termudah untuk memutus jaringan komputer Anda:
    • Klik kotak Notification di pojok kanan bawah bilah tugas ( taskbar ).
    • Klik kotak Airplane Mode .
    • Jika Anda sedang menggunakan jaringan kabel (eternet), cabut kabel eternet dari komputer Anda.
    Iklan
Bagian 2
Bagian 2 dari 6:

Mengatasi Masalah Pemutakhiran Windows

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    Klik logo Windows di pojok kiri bawah layar.
    • Anda harus menggunakan akun dengan hak administrator untuk mengatasi masalah pemutakhiran Windows.
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    Ini merupakan folder di bagian "W" pada menu Start.
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    Letaknya di tengah folder Windows System.
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    Ikon ini berupa monitor komputer biru di dalam jendela komputer.
    • Jika Anda tidak melihat opsi ini, klik opsi di sebelah "View by:" di pojok kanan atas jendela dan pilih Large icons atau Small icons .
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    Pranala ini letaknya di bawah bagian atas "System and Security".
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    Letaknya di pojok kanan bawah jendela.
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    Opsi ini akan muncul di bagian atas jendela. Jika tidak menggunakan akun administrator, Anda tidak akan bisa menyelesaikan proses ini.
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    Jika ada masalah dengan pemutakhiran Windows Anda, ikuti perintah yang disediakan untuk mengatasinya.
    • Dalam kebanyakan kasus, Anda harus mengeklik Apply fix saat diminta dan menunggu perbaikan tersebut diterapkan.
    • Anda mungkin perlu menyalakan ulang komputer agar perubahan menimbulkan pengaruh, artinya Anda harus menekan tombol daya komputer untuk mematikannya.
    Iklan
Bagian 3
Bagian 3 dari 6:

Mengatasi Masalah Pengaturan Daya

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    Klik logo Windows di pojok kiri bawah layar.
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    Ikon ini letaknya di pojok kiri bawah jendela Start.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/6\/69\/Fix-Windows-Shutdown-Problems-Step-16.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-16.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/69\/Fix-Windows-Shutdown-Problems-Step-16.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-16.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Ikonnya berbentuk panah melingkar.
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    Tab ini berada di sisi kiri jendela.
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    Letaknya di bagian bawah halaman.
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    Tombol ini akan muncul di bawah dan di sebelah kanan opsi Power . Mengeklik tombol ini akan memulai proses penyelesaian masalah.
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    Masalah daya yang umum terjadi termasuk galat terkait daya baterai dan kecerahan layar.
    • Jika tidak ada galat dan proses sudah selesai, berarti pengaturan daya Anda bukan penyebab kegagalan Anda mematikan komputer.
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/c\/c2\/Fix-Windows-Shutdown-Problems-Step-21.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-21.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c2\/Fix-Windows-Shutdown-Problems-Step-21.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-21.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Anda harus melakukan langkah ini untuk setiap masalah yang ditemukan oleh Windows.
    • Jika Anda melihat masalah tetapi tidak ingin memperbaikinya, klik Skip this fix .
  9. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/6\/6e\/Fix-Windows-Shutdown-Problems-Step-22.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-22.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6e\/Fix-Windows-Shutdown-Problems-Step-22.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-22.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika komputer berhasil mati, masalah sudah terselesaikan. Jika tidak, lanjutkan ke bagian berikutnya.
    Iklan
Bagian 4
Bagian 4 dari 6:

Mengubah Properti Tombol Daya

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    Klik logo Windows di pojok kiri bawah layar.
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    Ikon ini letaknya di pojok kiri bawah jendela Start.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/7\/7b\/Fix-Windows-Shutdown-Problems-Step-25.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-25.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7b\/Fix-Windows-Shutdown-Problems-Step-25.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-25.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Ikon ini menyerupai laptop.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/1\/1a\/Fix-Windows-Shutdown-Problems-Step-26.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-26.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1a\/Fix-Windows-Shutdown-Problems-Step-26.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-26.jpg","smallWidth":460,"smallHeight":344,"bigWidth":728,"bigHeight":545,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Letaknya di sebelah kiri halaman System.
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    Opsi ini letaknya di sisi kanan atas halaman.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/58\/Fix-Windows-Shutdown-Problems-Step-28.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-28.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/58\/Fix-Windows-Shutdown-Problems-Step-28.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-28.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Anda akan menemukan pranala ini di pojok kiri atas jendela.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/23\/Fix-Windows-Shutdown-Problems-Step-29.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-29.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/23\/Fix-Windows-Shutdown-Problems-Step-29.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-29.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Klik kotak drop-down di sebelah "When I press the power button" dan di bawah "On battery", klik Shut down , dan ulangi untuk kolom "Plugged in". Langkah ini akan memastikan bahwa menekan tombol daya komputer akan mematikan komputer.
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/8\/88\/Fix-Windows-Shutdown-Problems-Step-30.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-30.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/88\/Fix-Windows-Shutdown-Problems-Step-30.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-30.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika komputer berhasil mati, masalah sudah terselesaikan. Jika tidak, lanjutkan ke bagian berikutnya.
    Iklan
Bagian 5
Bagian 5 dari 6:

Memindai Menggunakan Windows Defender

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/0\/0e\/Fix-Windows-Shutdown-Problems-Step-31.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-31.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0e\/Fix-Windows-Shutdown-Problems-Step-31.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-31.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Klik logo Windows di pojok kiri bawah layar.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/e\/ef\/Fix-Windows-Shutdown-Problems-Step-32.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-32.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ef\/Fix-Windows-Shutdown-Problems-Step-32.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-32.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Letaknya di bagian "W" menu Start.
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    Letaknya di pojok kiri atas jendela.
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    Letaknya di bagian kiri atas jendela Windows Defender.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/6\/63\/Fix-Windows-Shutdown-Problems-Step-35.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-35.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/63\/Fix-Windows-Shutdown-Problems-Step-35.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-35.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Pranala ini letaknya di bawah tombol Quick scan di bagian tengah halaman.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/2b\/Fix-Windows-Shutdown-Problems-Step-36.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-36.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2b\/Fix-Windows-Shutdown-Problems-Step-36.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-36.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika tidak, klik lingkaran di sebelah kiri "Full scan" di bagian atas halaman.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/0\/01\/Fix-Windows-Shutdown-Problems-Step-37.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-37.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/01\/Fix-Windows-Shutdown-Problems-Step-37.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-37.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Letaknya di bagian tengah halaman. Langkah ini akan memulai proses pemindaian komputer untuk menemukan program yang mengganggu.
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/f\/f2\/Fix-Windows-Shutdown-Problems-Step-38.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-38.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f2\/Fix-Windows-Shutdown-Problems-Step-38.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-38.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika ada hal berbahaya muncul selama proses pemindaian, Windows Defender akan memberikan peringatan. Anda harus mengizinkan Windows Defender menghapus komponen yang berbahaya tersebut.
    • Jika pemindaian ini tidak menemukan apa pun, ulangi proses pemindaian dengan mencentang "Windows Defender Offline scan" bukan "Full scan".
  9. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/0\/0e\/Fix-Windows-Shutdown-Problems-Step-39.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-39.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/0e\/Fix-Windows-Shutdown-Problems-Step-39.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-39.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika komputer berhasil mati setelah proses pemindaian selesai, masalah sudah terselesaikan. Jika tidak, lanjutkan ke bagian berikutnya.
    Iklan
Bagian 6
Bagian 6 dari 6:

Menonaktifkan Program Startup

PDF download Unduh PDF
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/1\/19\/Fix-Windows-Shutdown-Problems-Step-40.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-40.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/19\/Fix-Windows-Shutdown-Problems-Step-40.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-40.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Klik logo Windows di pojok kiri bawah layar.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/bc\/Fix-Windows-Shutdown-Problems-Step-41.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-41.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bc\/Fix-Windows-Shutdown-Problems-Step-41.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-41.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Ini merupakan folder di bagian "W" dari menu Start.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/0\/06\/Fix-Windows-Shutdown-Problems-Step-42.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-42.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/06\/Fix-Windows-Shutdown-Problems-Step-42.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-42.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Opsi ini letaknya di bagian bawah folder Windows System.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/bf\/Fix-Windows-Shutdown-Problems-Step-43.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-43.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/bf\/Fix-Windows-Shutdown-Problems-Step-43.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-43.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Tab ini letaknya di bagian atas jendela Task Manager.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/5a\/Fix-Windows-Shutdown-Problems-Step-44.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-44.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5a\/Fix-Windows-Shutdown-Problems-Step-44.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-44.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Langkah ini akan mencegah program berjalan otomatis saat Anda menyalakan komputer. Terlalu banyak program yang mencoba berjalan bersamaan bisa menyebabkan komputer Anda mengalami crash . Jadi, Langkah ini mungkin akan mengatasi masalah terkait.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/2e\/Fix-Windows-Shutdown-Problems-Step-45.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-45.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2e\/Fix-Windows-Shutdown-Problems-Step-45.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-45.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Program pihak ketiga apa pun seperti antivirus, ruang obrolan, atau aplikasi lain harus dinonaktifkan saat Anda sudah selesai menggunakannya.
    • Jangan nonaktifkan proses Windows seperti kartu grafis atau Windows Defender.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/4\/49\/Fix-Windows-Shutdown-Problems-Step-46.jpg\/v4-460px-Fix-Windows-Shutdown-Problems-Step-46.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/49\/Fix-Windows-Shutdown-Problems-Step-46.jpg\/v4-728px-Fix-Windows-Shutdown-Problems-Step-46.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Jika komputer berhasil mati, masalah sudah terselesaikan. Jika tidak, Anda sebaiknya membawa komputer Anda ke jasa servis komputer.
    Iklan

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