Cara Meretur Barang yang Dibeli Lewat Internet

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Kebanyakan penjual barang memberikan kesempatan untuk meretur barang dalam kondisi aslinya dalam waktu 90 hari setelah pembelian. Ketentuan ini berlaku untuk retur barang di Amazon, eBay, Target dan Walmart. Namun sebenarnya ketentuan ini juga berlaku untuk kebanyakan penjual dan toko yang menjual barang lewat internet. Apabila Anda tinggal di AS, bacalah artikel tersebut untuk mengetahui cara meretur barang yang dibeli lewat internet.

Metode 1
Metode 1 dari 3:

Meretur Benda ke Amazon

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    Amazon melacak pembelian agar bisa melakukan retur.
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    Halaman ini ada di www.amazon.com/gp/orc/returns/homepage.html. Klik tombol dengan tulisan Return Items .
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    Klik Return an item from this order . Jika Anda tidak melihatnya, klik See More .
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    Isilah kolom kuantitas, alasan retur dan komentar.
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    Jika barang dijual oleh penjual pihak ketiga, klik tombol Submit for Approval .
    • Penjual pihak ketiga mungkin perlu beberapa hari untuk meninjau permintaan retur, lalu akan merespons dalam waktu dua hari dan memulai proses retur.
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    Di beberapa lokasi yang tersedia, Anda dapat menurunkan paket retur di Amazon Locker. Atau, Anda dapat mengirimkan sendiri paket atau mencetak label pengiriman UPS.
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    Sertakan otorisasi retur ke dalam kotak. Gunakan pembungkus pengaman ekstra atau kemasan asli, untuk memastikan barang tidak rusak dalam perjalanan.
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    Kirim melalui UPS atau USPS dengan pelacakan. Anda mungkin dapat meminta UPS atau USPS untuk menjemput paket tersebut.
    • Jika Anda mencetak label kirim UPS, ongkos kirim retur akan dikurangi dari retur.
    • Anda juga bisa menyerahkan paket ke Amazon Locker jika tersedia di area Anda. [1]
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    Iklan
Metode 2
Metode 2 dari 3:

Mengembalikan Retur ke eBay

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    Jika tersedia tautan ke toko penjual, surel konfirmasi atau iklan, Anda dapat meninjau batasan-batasan retur. Tidak seperti penjual barang lainnya, aturan retur di eBay tergantung pada toko tempat pembelian.
    • Penjual dapat membuat batasan retur. Bacalah iklan dengan saksama sebelum membeli, untuk memastikan Anda bisa meretur barang.
    • Penjual mungkin mencantumkan batasan retur hanya akan mengembalikan uang atau hanya menggantinya.
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    Terkadang hanya ada satu pilihan yang tersedia.
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    Retur akan lebih mudah diproses dengan PayPal daripada cek atau wesel.
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    Gunakan alamat surel yang terdaftar untuk menghubungi penjual, dan mintalah retur dan penggantian barang atau pengembalian uang. Jelaskan alasan retur barang sedetail mungkin.
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    Mintalah penjual jika mereka dapat memberikan label pengiriman retur otomatis pada Anda. Hal ini mungkin jika mereka menggunakan layanan seperti USPS atau UPS.
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    Gunakan pembungkus pengaman ekstra, karena kondisi penerimaan retur barang penting untuk memproses retur. Sertakan nama, alamat, surel, nomor barang eBay, konfirmasi pembelian, pembayaran pilihan dan surel mengenai retur dalam kotak pengiriman.
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    Bayar ongkos kirim USPS, UPS atau FedEx dengan pelacakan.
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    Tanyakan penjual berapa lama waktu hingga mengirim pengembalian uang. Pastikan komunikasi dari penjual. Proses retur bisa memakan waktu hingga satu bulan, jadi untuk sementara bersabarlah.
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    Berikan umpan balik negatif hanya jika Anda merasa seolah-olah penjual tidak jujur ​​dalam proses pengembalian uang. [2]
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Metode 3
Metode 3 dari 3:

Meretur Barang ke Target/Walmart

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    Cari tanda terima pembelian. Walmart menerima pembelian tanpa tanda terima hingga 45 hari. Anda akan menerima uang tunai jika harga pembelian di bawah $25. Walmart akan mengganti dengan barang atau kartu hadiah jika harga pembelian Anda lebih dari $25.
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    Pilih apakah Anda akan mengantar barang yang telah dibeli lewat internet ke toko, atau melalui cara pengiriman di internet. Meretur barang ke toko akan mengurangi waktu Anda menunggu pengembalian uang atau penggantian barang.
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    Bawalah barang, kemasan asli, kartu kredit yang digunakan jika ada, dan tanda terima. Kunjungi bagian Returns atau Customer Service di toko tersebut. [3]
    • Pembelian barang dari Target yang dilakukan lewat internet memiliki tanda terima yang disimpan di akun Anda. Kunjungi pusat retur daring untuk mencetaknya sebelum melakukan retur ke toko.
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    com atau walmart.com jika Anda ingin meretur barang ke toko . Kunjungi www-secure.target.com/webapp/wcs/stores/servlet/ ManageReturns untuk mengakses Target Pengembalian Center. Kunjungi www.walmart.com/returns/returns_type.gsp untuk mengakses Walmart Returns Center.
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    Target akan membayar ongkos kirim retur, selama Anda menggunakan label cetak dan layanan mereka. [4] Walmart akan membayar ongkos kirim retur jika retur disebabkan oleh kesalahan mereka. Jika tidak, Anda yang menanggung ongkos kirim retur.
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    Pastikan untuk menggunakan kemasan asli dan berikan pembungkus pengaman untuk memastikan paket Anda tidak rusak dalam perjalanan.
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    Kembalilah ke Return Center untuk melihat progres retur. Biasanya diperlukan waktu dua sampai tiga minggu untuk memproses retur melalui surat.
    Iklan

Hal Yang Anda Butuhkan

  • Kemasan asli
  • Tanda terima
  • Pencetak
  • Ongkos kirim retur
  • Amazon Locker
  • Selotp
  • Kotak untuk pengiriman
  • Pembungkus pengaman ( Styrofoam /bungkus gelembung)


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Referensi

  1. ↑ http://www.amazon.com/gp/help/customer/display.html?nodeId=200572800
  2. ↑ http://www.ebay.com/gds/HOW-TO-RETURN-an-ITEM-for-FULL-REFUND-A-FEEDBACK-/10000000000014703/g.html
  3. ↑ http://help.walmart.com/app/answers/detail/a_id/190
  4. ↑ http://m.target.com/HelpContent?help=/sites/html/TargetOnline/help/returns_and_refunds/targets_return_policy/targets_return_policy.html

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