Can You Contact Starlink by Phone? No, but There Are Some Workarounds

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Learn how to get ahold of Starlink customer service
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Are you trying to get in contact with Starlink? Unlike many other communications companies, Starlink doesn't have a phone number or email address to contact when you need customer support. Instead, the best way to contact Starlink is via a support ticket, which you can fill out on on mobile or desktop.

How to Get in Touch With Starlink

Starlink doesn't have a public phone number or email address. The most efficient way to reach Starlink is to fill out a support ticket in the app or website. Simply sign into your account, then go to the Support menu and select Contact Support . You also might be able to get help if you tag @Starlink on Twitter/X.

1

Support Ticket

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    You can submit a support ticket on the Starlink website or in the Starlink app. This is the best way to contact Starlink about an issue with your account or other customer service concerns. [1]
    • Starlink app: Open the Starlink app and sign in to your account. On the main screen tap Support , then tap the Contact Support button.
    • Starlink website: Go to the Starlink website and sign in to your account. Click the Support tab and click Contact Support .
    • Alternatively, you can click this link and sign in to create a support ticket.
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2

Twitter/X

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    While this isn't advertised on Starlink's website, some users have been able to resolve minor issues by tagging the @Starlink Twitter/X account in a post describing the problem.
    • As Starlink doesn't list this as a method of contacting customer support, it may take a while for you to get a reply, or you may not get one at all. To maximize your chance of getting help, fill out a support ticket as outlined in the first method.
3

Phone Number

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    However, you may be able to get some general questions answered if you call SpaceX, which Starlink is a division of.
    • SpaceX's phone number is 310-363-6000 . This is not a customer support number, so the representative you speak to likely won't be able to answer any specific questions about accounts or Starlink services.
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4

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    There are, however, three SpaceX email addresses for privacy policy issues, copyright infringement issues, or media inquiries. Starlink is a division of SpaceX, so you may be able to get some help from these email addresses for specific issues:
    • Privacy policy issues: privacy@spacex.com
    • Copyright infringement: copyrightabuse@spacex.com
    • Media inquiries: media@spacex.com

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      References

      1. ↑ https://support.starlink.com

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