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How to Disable Circle By Disney Parental Controls

A simple guide to disable parental controls on Circle by Disney

The Circle Parental Controls app allows you to manage your family's internet access on any device or network, even if you don't have a Circle Home or Home Plus unit. This wikiHow teaches you how to turn off Circle Parental Controls for any device you manage, how to disable your Circle Home or Home Plus unit, and how to bypass Circle's parental controls when using a computer. Keep in mind that attempts to bypass parental controls may cause an alert to appear in the managing parent's Circle app.

Method 1
Method 1 of 7:

Removing a Device from Circle Parental Controls

  1. Its icon is a light blue circle with a white circle inside. [1]
    • If you have the Circle Home 1st generation model, you'll need to use the Circle 1st Generation app on your phone or tablet instead—this app contains a blue dot with a white house inside.
    • If you've installed the kid version of the Circle app on your child's phone or tablet, you'll need to follow some extra steps at the end to fully remove their device from Circle.
    • If you were subscribed to Circle Go and added the device using My Circle, you will need to completely remove those services from your child's phone or tablet, as Circle Go no longer exists. See Removing Circle Go from an iPhone or iPad or Removing Circle Go from an Android to learn how.
  2. It's the icon of a computer and smartphone at the top-right corner of the app. A list of devices you manage will expand.
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  3. This displays options for that device.
  4. A confirmation pop-up will appear.
  5. This disables Circle Parental Controls on the selected computer, phone, or tablet.
    • If the device you removed is a computer, there's no need to do anything else.
    • If you installed the Circle Parental Controls app on your kid's phone or tablet, continue with this method to fully deactivate the app.
  6. If your kid's phone or tablet is an Android, you'll need to disable the Circle administrator account. Here's how:
    • Open your Android's Settings by tapping the gear in your app list.
    • Tap Biometrics and security or Security and location . The name of the security menu varies by Android manufacturer.
    • Select Device admin apps . You may have to select Advanced or Other security settings to find this option.
    • Tap the switch next to "Circle parental controls" to the Off position. [2]
  7. If your kid has an Android, use these steps to delete the Circle app's stored data:
    • Open your Android's Settings by tapping the gear in your app list.
    • Tap Apps .
    • Tap the Circle app.
    • Tap Storage .
    • Tap Delete App Data and confirm.
  8. Here's how to do so on an Android, iPhone, or iPad:
    • Android:
      • Tap and hold the Circle app's icon until the menu expands.
      • Tap Uninstall (you may have to tap App Info first) and confirm.
    • iPhone/iPad:
      • Tap and hold the Circle app's icon on your home screen.
      • Tap Remove App .
      • Tap Delete App .
      • Tap Delete to confirm.
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Method 2
Method 2 of 7:

Disabling the Circle Home or Home Plus

  1. If you're using the current version (Circle Home Pro), you'll tap the white app with a blue circle inside. If you have the Circle Home 1st generation, tap the white app containing a blue circle with a white house inside. [3]
  2. It's the three lines at the top-left corner of the app.
  3. Your options for managing the Circle Home will expand.
  4. It's toward the bottom of the menu. This option will disable all features of the Circle Home, including time limits and bedtime.
    • To re-enable the Circle, return to the Settings or Manage menu and select Re-enable .
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Method 3
Method 3 of 7:

Turning Off the Circle Home or Home Plus

  1. 1
    Unplug the Circle Home from its power source. The Circle Home contains a battery that keeps the unit on even when unplugged—so don't panic when the Circle doesn't turn right off after unplugging it.
  2. It's on the back side of the Circle unit. [4]
  4. Once the light turns off, the Circle will be off. Any device using your network will now have unfiltered internet access.
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Method 4
Method 4 of 7:

Removing Circle Go from an Android

  1. To find this app, drag your finger down from the top of the home screen, then tap the gear icon at the top-right corner.
    • Circle Go was discontinued on December 31, 2020. [5] If you've set up Circle Go on your child's Android, you'll need to remove it as soon as possible, as the VPN service no longer works. This method walks you through that process.
  2. The name of the Security menu varies by Android.
  3. A list of apps that can control your Android will appear.
  4. This disables Circle Go management of the Android.
  5. 5
    Tap the back button until you return to the Settings menu.
  6. You may have to scroll down the Settings menu to find it. This displays a list of apps installed on your Android.
    • You may have to tap a menu at the top of the screen and select All Apps to see the entire list.
  7. This opens the app's info screen.
  8. It's below the app title at the top of the screen. This uninstalls the app.
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Method 5
Method 5 of 7:

Removing Circle Go from an iPhone or iPad

  1. You'll usually find it on the home screen.
    • Circle Go was discontinued on December 31, 2020. If you've set up Circle Go on your child's iPhone or iPad, you'll need to remove it as soon as possible, as the VPN service no longer works. This method walks you through that process.
  2. It's atop the third group of settings.
  3. 3
    Scroll down and tap Device Management . It's below the VPN option.
  4. It's in the "Mobile Device Management" section.
  5. This is the red link below the profile information.
    • You'll be asked to enter your phone or tablet's passcode to confirm—do so when prompted to continue.
  6. This removes all of the Circle Go VPN and administrative services from the iPhone and iPad. Once removed, you should once again be able to access the internet on this phone or tablet.
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Method 6
Method 6 of 7:

Bypassing Circle Home or Circle Pro on a Windows PC

  1. It's to the left of the clock, which is usually at the bottom-right corner of the screen. A brief menu will appear.
    • You'll need to be physically close to your local router to use this method. If you can't get to the router, you'll need to be able to sign into it using its administrative username and password.
  2. 2
    Click Open Network & Internet settings on the menu. This opens your network settings.
  3. 3
    Click Change adapter options . It's the first option under "Change your network settings" in the right panel. A list of your networks will appear.
  4. The network you are connected to has green bars in the lower-left corner. If it's a wireless connection, it's usually called "Wi-Fi."
  5. This opens the "Wi-Fi Status" window.
  6. It's near the middle of the panel under the "Connection" header. This displays your IP address information.
  7. There are several addresses on this screen, so make sure you write down the one that's next to "iPv4 Default Gateway." This is the router's default IP address.
    • The address is usually something like 192.168.1.1 or 10.0.0.1 .
  8. It'll be printed on a sticker on the back or side of your router. Look for a 12 digit character separated into 6 groups of 2.
    • The address usually looks something like B8:8C:EB:F7:26:95 .
    • If you can't find the MAC address, try logging into the router by navigating to its IP address in your web browser. Log in with the admin username and password, then check various menus for a "MAC" section. Most router passwords can easily be found by searching the web for the router brand and the words "login password."
  9. This opens the Windows search bar.
  10. Don't press Enter just yet. A list of search results will appear.
  11. This opens an admin-level command prompt.
    • Depending on your settings, you may have to click Yes or enter your administrator password to open the window.
  12. Type the following as shown, but replace [network name] with the network name (i.e., Wi-Fi ), [router's IP] with the IPv4 gateway address, etc.:
    • netsh interface ipv4 add neighbors "[network name]" "[router's IP]" "[router's MAC address]" store=persistent
    • For example, your commands may look like this: netsh interface ipv4 add neighbors "Wi-Fi" "192.168.0.1" "B8:8C:EB:F7:26:95" store=persistent .
  13. Your internet connection will now bypass the Circle and go directly through the router.
    • If your computer can’t recognize the MAC address, try using hyphens instead of colons (e.g. “b8-8c-eb-f7-26-95“).
    • To reconnect to the Circle, type arp -d into the Command Prompt and press Enter .
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Method 7
Method 7 of 7:

Bypassing Circle Home or Circle Pro on Mac

  1. It's in the menu bar at the top-left corner of the screen.
    • You'll need to be physically close to your local router to use this method. If you can't get to the router, you'll need to be able to sign into it using its administrative username and password.
  2. It's the second option in the menu.
  3. It's the icon of a globe with connecting lines.
  4. It's the on the right side below the Connection details.
  5. It's the second tab at the top of the window.
  6. The router's IP address is listed next to "Router".
    • It's usually something like 192.168.1.1 or 10.0.0.1 .
  7. It'll be printed on a sticker on the back or side of your router. Look for a 12 digit character separated into 6 groups of 2.
    • The address usually looks something like B8:8C:EB:F7:26:95 .
    • If you can't find the MAC address, try logging into the router by navigating to its IP address in your web browser. Log in with the admin username and password, then check various menus for a "MAC" section. Most router passwords can easily be found by searching the web for the router brand and the words "login password."
  8. It's the first icon in the Dock, which usually runs along the bottom of the screen.
  9. It's in the left panel.
  11. This opens a window with a command prompt.
  12. Type the following as shown, but replace [router's IP] with the router's IP address, and [router's MAC] with the router's MAC address:
    • sudo arp -s [router IP] [router's MAC]
    • For example, your command might look like this: sudo arp -s 192.168.0.1 B8:8C:EB:F7:26:95 .
  13. This bypasses the Circle and sends your internet connection directly through your router. This means the Circle is no longer filtering your web browsing.
    • To reconnect through the Circle, return to the prompt, type arp -d [router's IP address] , and press Return . [6]
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Community Q&A

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  • Question
    What do I do if I am being asked for a password after step 12 of the Mac methods? I don't know the password.
    Community Answer
    It should be the password for the computer you log into. This is what worked for me.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 8 Helpful 20
  • Question
    Will doing this notify the admins?
    Community Answer
    Specify Admins, but not the circle admin, as this doesn't directly affect the circle. In most cases, this will not notify the network admin(s).
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 5 Helpful 10
  • Question
    Why can't I type in the the password on the Disney Parental Controls?
    Community Answer
    Probably because you don't know it? Unless of course it just isn't popping up with a prompt at all. That would be an issue with the app itself.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 1 Helpful 2
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      References

      1. ↑ https://support.meetcircle.com/hc/en-us/articles/360026671511-How-Do-I-Remove-a-Device-from-Circle-
      2. ↑ https://www.techbone.net/samsung/user-manual/device-administrators
      3. ↑ https://support.meetcircle.com/hc/en-us/articles/115001381711-Managing-Circle-Home-1st-generation-Device-Settings
      4. ↑ https://support.meetcircle.com/hc/en-us/articles/115001382132-How-to-Turn-Circle-ON-or-OFF
      5. ↑ https://support.meetcircle.com/hc/en-us/articles/360024755712
      6. ↑ https://www.dummies.com/programming/networking/cisco/cisco-networking-static-arp-entry-managment/

      About this article

      Article Summary X

      1. Open the Circle app.
      2. Tap the Devices icon.
      3. Tap the device you want to remove.
      4. Tap Remove from Circle .
      5. Tap Remove to confirm.
      6. Remove the device administrator and delete the app data (Android only).
      7. Delete the app from the kid's phone or tablet.

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      Thanks to all authors for creating a page that has been read 24,603 times.

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