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A complete guide to getting customer support from eDreams
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- Phone |
- By Mobile App |
- Live Chat |
- Social Media |
- Tips
Need help with your eDreams booking but can’t figure out how to reach their customer service? We’ve got you covered! While you can always contact the online travel agency by phone (1-844-539-6719), the most effective way to solve a booking issue is through their mobile app. In this article, we’ll walk you through every possible way to reach a customer service agent so you can solve your problem ASAP!
Things You Should Know
- Dial 1-844-539-6719 to talk to an eDreams customer service representative directly.
- Use the eDreams mobile app to get help with a booking, flight, or any other issues.
- Alternatively, open the live chat on their Customer Service webpage to speak with a real customer service agent.
Steps
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Sign into your account on the app and click on the “Help center” button. On the eDreams mobile app , select the person icon in the lower right hand corner to access your profile. Hit the “Join now” button on the top of the screen, then enter your email address and password to log into your account. After you sign in, click on the “Help center” button underneath the “Questions?” tab. [2] X Research source- If you’re on the company website , click on the “My account” button near the top right corner of the homepage to log into your account.
- If you don’t have an eDreams account, you can access your booking by providing your email address and 10 to 11-digit booking reference number, which is provided in your confirmation email.
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Browse their support options and pick one that matches your inquiry. Once you select the support option that matches your issue or concern, hit the blue “Manage my booking” button underneath the question. From there, you will be able to check whether eDreams can modify or cancel your specific booking. [3] X Research source- The support options are based on the most frequently asked questions regarding flight cancellations, flight modifications, baggage, check-in, hotel information, and more.
- To access the Help Center online, click the “Can we help?” button on the top right corner of the company’s homepage .
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Submit your question in the eDreams chat box if you still need help. If you don’t see any relevant support options on the Help Center page, click the blue message icon in the bottom right corner of the “Help center” screen to open their automated chat. Type in your question to speak with Kris, the eDreams chatbot, and follow the prompts on screen to get support with your booking or ask a general question. If you need help with a specific booking, have your 10 to 11-digit booking reference number handy. [4] X Research source- The chatbot is available 24/7, and it is fluent in English, Spanish, French, Italian, and German.
- Access the chat box on the company website by scrolling to the bottom of the Help Center page , then click on the “Contact us” bubble in the bottom left corner of the screen.
- If the chatbot doesn’t answer your question, enter your email address at the end of the chat, and a real customer service representative will get back to you as soon as possible.
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Tips
- If you’re an eDreams Prime member, you have exclusive access to a dedicated customer service line 24/7. Look for the details of the hotline in any email you received when you booked your trip. It costs $59.99/year to become a member, but there is a free 30-day trial. [6] X Research sourceThanks
- If you need to check in for a flight online and the eDreams app isn’t working, contact the airline directly and provide your booking number.Thanks
- If you notice unauthorized activity on your card from eDreams, contact the company immediately to resolve the issue. Keep a record of your interactions, then file a complaint with the Better Business Bureau if you do not reach a resolution. Learn more and start your complaint at: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started .Thanks
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References
- ↑ https://www.edreams.net/customer-service/#/
- ↑ https://www.edreams.com/blog/contact-edreams-customer-service/
- ↑ https://www.edreams.com/blog/contact-edreams-customer-service/
- ↑ https://www.edreams.com/blog/contact-edreams-customer-service/
- ↑ https://www.edreams.net/customer-service/#/
- ↑ https://www.edreams.net/prime/
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