Why You Are Seeing ERR_INTERNET_DISCONNECTED

Why this error happens and how to fix it

Written by Luigi Oppido | Edited by Travis Boylls

Last Updated: May 20, 2024 Fact Checked

The "Err_Internet_Disconnected" is that mostly occurs with Google Chrome, but it can occur on other web browsers. It usually indicates there is a problem with your internet connection or internet settings. Luckily, there are a few things you can do to fix this error. This wikiHow article teaches you how to troubleshoot and fix the "Err_internet_disconnected" error.

Quick Steps

Check your internet connection.
Make sure your network settings are correct.
Delete your WLAN profile.
Clear your web browser data.
Disable your antivirus, firewall, and proxy server.
Flush your DNS settings
Reset your TCP/IP stack.

1

Your computer is disconnected from the internet.

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Make sure you are connected to the Wi-Fi

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. Check the taskbar in the lower-right corner on Windows, or in the upper-right corner on Mac and mobile devices. Make sure you see the icon of a dot with arching lines over it. If you don't see this icon, you probably need to connect to Wi-Fi .
- Alternatively, you can connect your computer to a router or modem directly using an ethernet cable for a stronger wired connection.
- If you are not able to connect to Wi-Fi after restarting your router, contact your internet service provider. There may be an outage in your area or a problem with your account.

2

Your internet connection is unstable.

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If you see the Wi-Fi icon, but it only has one or two bars, or your internet is acting slow, you may have an unstable connection . Unplug your router for about 20 seconds and plug it back in, then reconnect to Wi-Fi. You may also want to try moving closer to the router and making sure there are no walls or obstructions in the way.

3

Your browser data is corrupt or outdated.

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Clear your browser data. Over time, your browser cache accumulates and can become corrupt or outdated. Use the following steps to clear your browser data :
- Google Chrome:
  - Click the icon with three dots ( ⋮ ) in the upper-right corner.
  - Click Clear browsing data .
  - Click the Advanced tab.
  - Select "All time" next to "Time range."
  - Ensure "Browsing history." "Cookies and other site data," and "Cached images and files" are selected.
  - Click Clear data .
- Firefox:
  - Click the icon with three lines ( ☰ ) in the upper-right corner.
  - Click Settings .
  - Click Privacy & Security to the right.
  - Click Clear Data below "Cookies & Site Data".
  - Ensure both "Cookies and Site Data" and "Cached Web Content" are checked.
  - Click Clear .
- Safari: ^{[1]
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  - Click Safari in the menu bar.
  - Click Preferences .
  - Click the Privacy tab.
  - Click the Manage Website Data button.
  - Click Remove all .
- Microsoft Edge:
  - Click the icon with three dots ( ⋯ ) in the upper-right corner.
  - Click Privacy, search, and services in the menu to the left.
  - Click Choose what to clear next to "Clear browsing data now."
  - Ensure "Browsing history." "Cookies and other site data," and "Cached images and files" are selected.
  - Click Clear Now .

4

Your LAN settings have changed.

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Set your LAN settings to automatic. If there has been a change to your local area network settings, your web browser may have problems connecting to some websites, leading to the Err_internet_disconnected error. Use the following steps to set your LAN settings to automatic in Windows (Mac does not have a similar setting): ^{[2]
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- Click the Windows Start icon.
- Type control panel .
- Click the Control Panel icon to open it.
- Click Network and Internet .
- Click Internet Options .
- Click the Connections tab.
- Click LAN settings .
- Ensure "Automatically detect settings" is checked.
- Click Ok .

5

Your network settings are incorrect.

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Check your network settings. Incorrect IP settings and DNS settings can cause problems with how your device communicates with the rest of the network and the internet. Use the following steps to check your network settings: ^{[3]
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- Windows:
  - Click the Windows Start icon.
  - Type control panel .
  - Click the Control Panel icon to open it.
  - Click Network .
  - Click Network and Sharing Center .
  - Click Change adapter settings .
  - Right-click your active network adapter and click Properties .
  - Select "Internet Protocol Version 4" (TCP/IPv4)" and click Properties .
  - Ensure the radio option next to "Obtain IP address automatically" is selected.
  - Ensure the radio option next to "Obtain DNS server address automatically" is selected and click Ok .
  - Select "Internet Protocol Version 6 (TCP/IPv6)" and click Properties .
  - Ensure the radio option next to "Obtain IP address automatically" is selected.
  - Ensure the radio option next to "Obtain DNS server address automatically" is selected and click Ok .
- Mac:
  - Click the Apple icon.
  - Click System Settings or System Preferences .
  - Click Network .
  - Select your internet connection and click Details or Advanced .
  - Click TCP/IP .
  - Ensure "Configure IPv4" is set to "Using DHCP."
  - Ensure "Configure IPv6" is set to "Automatically." ^{[4]
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  - Click DNS . ^{[5]
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  - Remove any unnecessary DNS servers from the list.