Troubleshooting Steps for DoorDash's "Error Validating Basket" Message

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Try these quick and easy tips to get back to your DoorDash order
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Are you trying to place a DoorDash order but you keep getting an "error validation basket" message? This is a frustrating situation, especially when you're trying to order your food. Unfortunately there's no one method to fix this error, but we've gathered the best troubleshooting methods for you to try so you can get your DoorDash meal ordered.

DoorDash Basket Validation Error Causes

  • You have a bad internet or cellular data connection.
  • Your DoorDash app isn't updated.
  • The restaurant is closed.
  • Your current login session is corrupted.
  • Your cart is empty.
  • The DoorDash app cache is old.
  • DoorDash is having a server issue.
1

Check your internet connection.

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    It's possible that you lost connection while you were trying to finalize your order, or you're in an area with bad cell service. Try connecting to a different Wi-Fi network if one is available. If you're inside a building with bad reception, try going outside to place your order if possible.
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2

Update the DoorDash app.

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    If your DoorDash app is outdated, it can cause issues with the app's functionality. App updates contain bug fixes and other changes that increase the stability of the app. If your DoorDash app isn't up to date, go to the App Store or Google Play Store to update it before trying again.
3

Check the restaurant's status.

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    This is especially true if you're ordering DoorDash late at night, on a weekend, or on a holiday. Tap on the restaurant in the DoorDash app and check to see if they're still open. If they're closed, that's likely the reason you got the error.
    • If you'd like, you can try ordering from a different restaurant to see if that was actually the cause of the issue.
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4

Log out of the app and back in.

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    If you haven't logged out of the DoorDash app in a while, your login session may become corrupt. This can cause various issues, including problems with placing orders. To fix this, simply log out of the app and then sign back in.
    • You can also restart the app after you log out, as another way to try and clear out corrupt data.
5

Clear the DoorDash app cache.

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    If you're on an Android device, you can try clearing the DoorDash app's cache . Caches hold temporary files that help apps run faster, but over time these files can become corrupt and cause issues.
    • To clear an Android app's cache, go to the Apps section of your settings (the exact location varies depending on what type of Android phone you have) and select DoorDash, then tap Clear Cache .
    • iPhones can't clear caches manually. If you're on an iPhone, you can instead try uninstalling the DoorDash app by pressing and holding on the app and selecting Delete App (or Remove App if it's on the Home Screen), then reinstalling it via the App Store.
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6

Your cart is empty.

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    While it's not common, DoorDash will sometimes experience a slight "hiccup" when you try to place an item in your cart and not actually add it. When you try to check out, the app will then give you an error because there's nothing in your cart.
    • Tap on your cart and make sure your items are there. If your cart is empty, try re-adding the items and checking out again.
7

Check DoorDash's status.

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    From time to time, the DoorDash app might not work due to server issues. While DoorDash doesn't have a dedicated status page, you can use a site like Downdetector to check if DoorDash is down right now.
    • If DoorDash is down, the only thing you can really do is wait for the servers to come back up before trying to place your order again.
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8

Place your order on DoorDash's website.

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    While this isn't necessarily a way to fix the basket validation error, you can try placing your order on DoorDash's website instead of the app. You can use your phone's mobile browser or a computer to do this.
    • If DoorDash is having server problems, you won't be able to use the website to order.
9

Contact DoorDash support.

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    You can live chat with DoorDash Support directly in the app or on the website, or you can call DoorDash at 855-431-0459. [1]
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      References

      1. ↑ https://help.DoorDash.com/consumers/s/consumer-support?language=en_US

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