Q&A for How to Cancel a Geek Squad Protection Plan

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Question

How do I cancel online?

james copeland

Community Answer

Login into your Best Buy account, then go to your account home page. Under the "Support" tab, find "Total Tech Support." Once loaded on the Total Tech Support dashboard, scroll down to the "Your Account" menu (it's on the left side next to the "Most Popular Services" ad block). Click on "Manage Your Membership", and from there just find each membership/subscriptions that you want to cancel and turn off auto-renew. If you wish to cancel the service immediately, it will direct you to a phone number to finalize the last details.

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Question

I called them twice today, and they hung up right after I gave them my phone number. Why is that?

Community Answer

I was also disconnected when trying to cancel. However, when calling back, the cancellation process was simple. I'd suggest you just try again.

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Question

What should I do if I was told I have to pay a cancellation fee when I tried to cancel on the phone?

Community Answer

I would suggest asking for the customer service representative's manager to confirm that this is legitimate. There may be fees associated with canceling depending on where you live.

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Question

How do I cancel my Geek Squad account if I have multiple phone numbers attached?

Community Answer

The multiple phone numbers should all point to the same account, so any would be valid to reference the account and cancel it.

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